CMS Preparation Services

Creates branded, visual job descriptions

Product Analyst

Customer SupportConfirmed live in the last 24 hours

Full-timePittsburgh, PA, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree or equivalent.
One to two years of proven experience supporting client success.
Excellent written and verbal communication skills.
Ability to address complaints and issues with effective solutions and a positive attitude.
Strong customer-service orientation.
Excellent time-management and prioritization skills.
Familiarity with a customer relationship management system.

Responsibilities

Manage inbound customer communications by answering incoming calls and emails to address customer questions, requests, and issues.
Advise customers on how to successfully leverage the product or service based on their unique needs.
Maintain working product knowledge and act as a product expert to ensure information given to customers is accurate, up-to-date, and strategic.
Record customer interactions in the internal customer relationship management system for cross-functional awareness and relationship development.

THIS IS NOT A REAL JOB, DO NOT APPLY!

CMSPrep is looking for a customer service representative to join our team in our Pittsburgh office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

Bachelor’s degree or equivalent
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system

About the Company

CMS Preparation Services

Creates branded, visual job descriptions

ViziRecruiter turns ordinary text job descriptions into branded visual formats that highlight a company’s culture, passion, and people. It integrates with existing recruitment workflows to improve candidate attraction and engagement. Instead of plain text, its visual descriptions use branding and imagery to tell a company story, making roles more attractive to high-quality candidates. The product works by taking standard job descriptions and converting them into visually appealing, branded layouts that can be shared with candidates across channels. Compared with traditional job postings, ViziRecruiter differentiates itself by emphasizing culture and team fit through visuals, making descriptions more informative and engaging. The company aims to help employers attract better talent faster by using visuals to communicate why a company is a good place to work.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: 2016

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