Five or more years of experience adjusting commercial liability claims, with a proven record of increasing responsibility and appropriate claim outcomes.
Understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claim-handling practices.
Moderate knowledge and skill in claim handling and litigation management.
High school diploma or equivalent.
Proper public adjuster licenses in Florida and/or Texas, with the ability to obtain additional licenses as needed.
Responsibilities
Investigate, evaluate, and timely resolve an inventory of low- to moderately-complex general liability claims, including some litigated claims and claims involving large property damage, bodily injury, inland marine, and certain construction-defect claims, in accordance with claim-handling standards and applicable state regulations and laws.
Analyze general liability coverage issues and interpret commercial policy language alongside facts of loss to make coverage decisions and communicate the company’s position verbally and in writing, including reservation-of-rights and denial-of-coverage letters.
Compose written communications to insureds, claimants, attorneys, and agents in a professional and error-free manner.
Interpret construction contracts and apply risk transfer when appropriate.
Evaluate and document damages to establish accurate, timely reserves, and immediately escalate cases with potential exposure above the employee’s authority to management.
Negotiate in good faith to achieve fair and accurate claim settlements.
Proactively manage litigated claim files from inception to closure, collaborate with defense counsel on an appropriate plan of action, and resolve litigated cases through negotiated settlement or trial as appropriate.
Negotiate the duty to defend and indemnify with liable insurers when appropriate.
Retain experts and vendors to achieve appropriate claim outcomes while managing loss-adjustment expenses.
Manage assigned workloads to meet quality and quantity production goals while providing customer service.
Implement strategies to close files promptly and manage claims to an effective conclusion.
Clearly document notes and file activity in a paperless claim system, and compose periodic detailed reports, including claim summaries and large-loss notifications as needed.
Communicate with other departments about developments on specific claim files and overall claim trends.
Apply an understanding of reserving requirements and philosophies and maintain appropriate reserves on assigned claim files.
Desired Qualifications
A college degree is preferred.
FrankCrum is a Top Workplace!
Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in over 40 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm's commitment - echoed throughout the family of companies - "always to do the right things for the right reasons!"
We are eager to announce a Sr. GL Claims Representative position filled with many exciting opportunities! This job contributes to the mission of FrankCrum by adjusting an inventory of low to moderately complex general liability claims and assisting in establishing the best and most cost-effective strategy for handling this type of claim.
Investigates, evaluates and brings to timely resolution an inventory of low to moderately complex general liability claims of which some are litigated and may involve large property damage, bodily injury, inland marine and a sub- set of construction defect type claims in accordance with established claim handling standards and applicable state regulations and laws.
Understands general liability coverage issues and can analyze and interpret commercial policy language in conjunction with specific facts of loss to reach appropriate coverage decisions and effectively communicate the company’s coverage position verbally and in writing including reservation of rights and denial of coverage letters
Composes a variety of other written communications to insureds, claimants, attorneys and agents in a professional and error-free manner.
Understands and interprets construction contracts and apply risk transfer when appropriate.
Evaluates and documents damages to ensure accurate and timely reserves; immediately escalate to management cases with potential exposure above your authority.
Negotiates effectively and in good faith to achieve fair and accurate claim settlements.
Manages litigated claim files proactively from inception to closure, including collaboration with defense counsel to determine and execute an appropriate plan of action; bring litigated cases to resolution either by negotiated settlement or trial, as appropriate.
Negotiates the duty to defend and indemnify with liable insurers when appropriate.
Retains experts and vendors to achieve appropriate claim outcomes while remaining mindful of loss adjustment expenses.
Manages assigned workloads effectively to achieve quality and quantity production goals while providing superior customer service.
Implements strategies to expeditiously close files and manages claims to a conclusion in the most effective manner possible.
Documents all notes and file activity in a paperless claim system appropriately and clearly; compose detailed periodic reports including claim summary reports and large loss notifications, as needed.
Communicates with other departments regarding developments on specific claim files as well as overall claim trends.
Demonstrates an understanding of reserving requirements and philosophies and can maintain appropriate reserves on all assigned claim files.
The Attributes We Seek
Keys to success in this position include an understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claim handling practice, as well as a moderate level of knowledge and skill in claim handling and litigation management. Five (5) or more years of experience in adjusting commercial liability claims, with a proven record of increasing responsibility, appropriate claim outcomes and excellent customer service is required. College degree preferred, high school diploma or equivalent are needed. Must hold Proper Public adjuster licenses in Florida and/or Texas and other states with the ability to obtain additional licenses as needed.
Our Competitive Benefits
Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:
Health Insurance is just twenty-five dollars per month for employee only coverage and a very low cost for family levels.
Dental and Vision Insurance
Short Term Disability and Term Life Insurance at no cost to the employee
Long Term Disability and Voluntary Term Life Insurance
Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
Flexible Spending Accounts for Medical and Dependent Care Reimbursement
Health Savings Account funded by FrankCrum
Paid time off and holiday pay
Education Benefit Program at the IRS Maximum allowance
PTO cash out
Tickets at Work
Alero Financial and its robust credit union benefits program
Employee and client referral bonus programs
Disaster Relief Fund for employees
What's Special About FrankCrum
FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.
The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!
If you want to play this role to positively impact our clients' day-to-day business, then apply now!
This job posting will remain open continuously and qualified applicants will be considered as applications are received.
Pay Data As required by applicable state and/or local regulations the following pay data provides a reasonable estimate of the compensation range for this position at the time of posting. FrankCrum may ultimately pay more or less than the posted pay range due to many economic and individualized considerations. The pay offered to the selected candidate will be based on factors including, but not limited to qualifications, knowledge, licensure, skills, abilities, work experience, education, budget, training, employment trends, internal wage considerations, market dynamics, certifications, geographical location, assessments, and other business and organizational needs. The annualized pay range at the time of initial posting for this position is $63,000 - $83,000. These figures represent the annualized pay for both hourly and salaried types of positions and does not indicate employment is on a yearly basis nor remove the employee’s employment at-will status.
Under the California Privacy Rights Act (CPRA), employers are required to provide a Notice at Collection to California job applicants at or before the time their personal information is collected, whether through an applicant tracking system (ATS), application forms, recruiting portals, or other recruiting processes. the legal requirement is that the notice be provided and readily accessible at or before the point of collection. From a compliance perspective, the key requirement is ensuring that the notice is readily available before personal information is collected and that the organization can demonstrate that the notice was presented in a compliant manner if requested by regulators or in the event of an audit. Maintaining records of how and where the notice is displayed can help support that demonstration.
FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #LI-GH1