Operations Supervisor

Job Summary

To act as a client-dedicated focal point, coordinating and managing all aspects of client operations from initial planning stage through to post-job completion. The Operations Supervisor is responsible for supervising day-to-day operations, assigning and managing Tool Specialists, ensuring service quality, operational readiness, compliance, and continuous development of the operations team.
 
The role may also be required to perform field assignments, including offshore and onshore operations, to support business and client requirements. The incumbent is expected to maintain the necessary medical fitness, certifications, and training requirements to remain deployable as field personnel when required.

Responsibilities

• Act as the dedicated operational focal point for clients, maintaining regular engagement and site visits.
• Understand client priorities, operational expectations, and project timelines to proactively address challenges.
• Oversee daily operations from planning, resource allocation, mobilisation, execution to post-job completion and reporting.
• Coordinate effectively between field teams, workshop, and internal departments to ensure seamless operations.
• Assign Tool Specialists to jobs based on competency, certification, client, and operational requirements.
• Ensure all Tool Specialists meet client, regulatory, and visa requirements prior to mobilisation.
• Assess service delivery requirements for each job and ensure appropriate personnel, equipment, and logistics are in place.
• Propose operational solutions and communicate technical, commercial, or operational issues to stakeholders.
• Coordinate ordering, allocation, and readiness of equipment according to client specifications and job requirements.
• Conduct pre-job and post-job meetings with service delivery staff to review scope, risks, and lessons learned.
• Ensure accurate completion of equipment run history, job documentation, and operational records.
• Participate in System Integration Testing (SIT) and other technical readiness activities as required.
• Provide operational support to other departments to ensure smooth business operations and client satisfaction.
• Supervise, coach, and mentor Tool Specialists and operational staff to drive performance, accountability, and engagement.
• Monitor team performance, attendance, behaviour, and overall wellbeing.
• Identify training needs and implement learning and development initiatives to strengthen team capability.
• Ensure ongoing competency, certification, and technical capability of all operational staff.
• Participate in audits, investigations, and client site visits to maintain compliance and quality standards.
• Maintain awareness of customer plans, Interwell product offerings, market developments, and competitor activity.
• Represent Interwell professionally, building client trust and confidence in operational delivery.
• Undertake field assignments, including offshore and onshore operations, when required to support operational, client, or business needs.
• Maintain valid offshore survival certification, medical fitness certification, and all other mandatory client, regulatory, and Interwell training requirements necessary for mobilisation and field deployment.
• Provide hands-on operational support during critical operations, personnel shortages, project mobilisation, or other business requirements as directed.
• Promote a culture of safety, compliance, continuous improvement, and operational excellence across all activities.
• Foster a high-performance, collaborative, and accountable team environment aligned with Interwell values.

Requirements

• Minimum 8 years of experience in the field operations
• Bachelor's Degree in Engineering or a related discipline.
• Slick line/ E-Line/ Coil Tubing Experience
• Proven experience in down hole tools and intervention equipment
• Experience interacting with clients and participating in client meetings.
• Ability to work effectively in a fast-paced, high-demand, and high-risk environment.
• Capable of making sound decisions independently in dynamic and evolving situations.
• Able to work remotely with minimal supervision.
• Physically fit and able to meet offshore medical fitness requirements as determined by approved medical practitioners.
• Good written and verbal communication skills in English.
• Willing and able to travel throughout the APAC region as required.
• Experienced use of MS Office software