Technician 2 - Toner Lab

Overview

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

Responsibilities

POSITION SUMMARY:

We are currently hiring a Technician 2 to support our global software client’s Toner Lab onsite in Boise, ID. This role is technical in nature, and the ideal candidate would benefit from experience in an ever-evolving R&D team culture. In this role, you will be providing engineering technician services supporting our clients’ R&D LaserJet development activities. This is a full-time position with day shift available working at the client-site with a Monday through Friday work week. 

WHAT YOU WILL BE DOING:

• Set up, conduct, monitor and accurately record results for R&D and CPE Cartridge tests, including ISO-IEC 19798, ISO-IEC 19752, ABA Index Testing, OPC wear testing, Tone Mass testing, Gas Gage testing. • Make sure equipment is within its specifications for testing and is current on its calibration dates (ISO-IEC 19798, ISO-IEC 19752).• Read test plans and procedures to set up and conduct testing using Jible, Quartz, HPNPF, EWS, and etc.• Upgrade FW using USB, EWS, USBSend.exe (via Sawtooth board) on multiple FW platforms. • Review test results in real time and report any anomalies to leads and/or engineer. • Collect e-label reader data on multiple FW platforms.• Monitor SLOP program using the DART board. • Preparing and participating in internal and external audits.• Use Virtual Machine to perform testing.• Scanning of non-released cartridges for database tracking.• Operation of the Toner Hood, paper counter, and dumping TCUs and toner cartridges.• Review ISO images to judge ISO fade according to the ISO-IEC 17025, ISO-IEC 19798, ISO-IEC 19752 standards, including PQ and test pages for defects.• Archive all PQs and Testing Cartridges.• Physically split and weigh multiple cartridges across all platforms. Can include vacuuming out a waste hopper on a cartridge and reapplying tape so the toner doesn’t leak.• Help maintain organization of the lab and on the dock storage.• Perform additional duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS:

• At minimum, intermediate user knowledge and experience with PC's including Microsoft Office products like Word, Excel, and Access with comfortability navigating and viewing webpages.
• Able to operate effectively and independently in a multi-task environment often times with minimal supervision.
• Experience with running basic scripts and schedule files.
• Excellent communication skills with the ability to relate well with customers and co-workers, including supply and firmware engineers on product issues.
• Strong attention to detail and instructions.
• 2-year STEM (Science, Technology, Engineering & Math) technical/college diploma is highly desirable. On-the-job hardware/software testing work experience and job skills training in lieu of a 2-year college diploma is acceptable.  The minimum educational level expectation is a high school diploma or has passed GED (General Educational Development) examinations.
• Minimum 2 years’ work experience as a technician in a product development test environment preferred. 2 years' work experience requirement can be waived/reduced depending on education qualifications, skillset, industry standard certifications or other related industry work experience.

PREFERRED QUALIFICATIONS:

• Prior experience working directly with Toner Cartridges.
• Ability to set up printers in a variety of configurations including both HP and Non-HP products.
• Certified in A2LA Standards. Standards including ISO-IEC 17025, ISO-IEC 19798, ISO-IEC 19752.
• Stay up to date with procedures, certifications, and standards with bi-annual and annual trainings.
• Accuracy of test results to uphold standards to keep accreditation status.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. 

• A competitive pay range of $16.50-16.75/hr. (depending on experience).
• 10 days per year of Paid Time Off (PTO).
• 8 paid holidays + 1 personal floating holiday
• 401(k) retirement plan with company match. 
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance. 
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.