All Accor

Global hotel management, franchising, loyalty program

Cluster Reservation Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeSurabaya, East Java, IndonesiaNo salary listedIn-person

About the Job

Requirements

One to two years of experience in hotel reservations, front office, or guest relations.
Proficiency with Property Management Systems, such as Opera Cloud, and Central Reservation Systems.
Strong verbal and written English skills.
High attention to detail, ability to multitask, a customer-oriented attitude, and a sales-driven mindset.

Responsibilities

Develop friendly, personalized relationships to encourage customer loyalty.
Prioritize guest relations while respecting administrative procedures.
Anticipate guests’ needs and take them into consideration.
Enter reservation information accurately into the system, maintain high data quality, and minimize errors.

Desired Qualifications

Additional regional languages are a plus.

Job Description

• Helps encourage customer loyalty by developing friendly, personalised relationships
• Gives priority to guest relations, while taking care to respect administrative procedures
• Anticipates guests' needs and takes them into consideration
• Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest quality, and errors are kept to an absolute minimum.

Qualifications

Experience: 1–2 years in hotel reservations, front office, or guest relations.
Software: Proficiency in Property Management Systems (such as Opera Cloud) and Central Reservation Systems (CRS).
Communication: Strong verbal and written skills in English (additional regional languages are a plus).
Competencies: High attention to detail, multitasking ability, customer-oriented attitude, and a sales-driven mindset

Additional Information

WHY WORK FOR ACCOR

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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