Inside Sales Manager

Description

For more than 60 years, Mead O'Brien has partnered with customers to deliver innovative solutions in process control, automation, and industrial applications. As we continue to grow and support our customers' evolving needs, we are seeking an experienced Inside Sales Manager to lead our Inside Sales team and help drive exceptional customer service, operational performance, and business growth.

This position plays a key leadership role in overseeing daily sales operations, coaching and developing team members, resolving customer issues, and identifying opportunities to improve efficiency and results.

The ideal candidate brings industry experience, strong leadership skills, and a commitment to building lasting customer relationships. This role works closely with Branch Managers, Division Managers, the Technical Service Group, Accounting, and Outside Sales to ensure seamless execution, exceptional customer support, and alignment across the organization.

What We're Looking For:
• Proven sales, customer service, or sales management experience
• Strong leadership, coaching, and team development skills

• Industry experience and technical aptitude
• Excellent communication, organization, and problem-solving abilities
• Ability to collaborate effectively across departments and levels of the organization

Primary Responsibilities:

• Inside Sales Team Leadership: Lead, coach, train, and support the Inside Sales team while fostering a high-performance, customer-focused culture. 
• Sales Operations Management: Oversee daily sales activities, including quotes, orders, returns, inventory coordination, and customer issue resolution to ensure efficient operations. 
• Customer Support & Relationship Management: Assist with complex customer requests, support key accounts, and help ensure a positive customer experience through responsive service and problem-solving. 
• Process Improvement & Team Development: Monitor workloads, identify opportunities for increased efficiency, and provide ongoing training and development for Inside Sales personnel. 
• Business & Product Expertise: Maintain a strong understanding of industry trends, products, pricing, and customer needs to support the team and identify revenue opportunities.

Requirements

Education and Experience: Bachelor's degree preferred or equivalent combination of education, leadership experience, and industry knowledge. Prior experience in industrial distribution, process control, automation, or a related industry strongly preferred.

Leadership Skills: Proven ability to lead, coach, and develop employees while fostering a collaborative, customer-focused team environment.

Business & Technical Aptitude: Ability to understand technical products, industry applications, and customer requirements. Experience with sales operations, inventory, purchasing, and business systems preferred.

Communication & Collaboration: Strong verbal and written communication skills with the ability to work effectively across departments, including Branch Management, Division Managers, Accounting, Technical Services, and Sales teams.

Problem-Solving & Decision-Making: Demonstrated ability to analyze situations, prioritize competing demands, resolve customer issues, and make sound business decisions in a fast-paced environment.

Customer Focus: Commitment to delivering exceptional customer service and building long-term customer relationships.

Organization & Initiative: Strong organizational skills with the ability to manage multiple priorities, monitor team performance, and work independently with minimal supervision.

Technology Skills: Proficiency with Microsoft Office applications and the ability to quickly learn and effectively utilize business software systems.