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Full-Time

Software Engineer II

Posted on 6/27/2024

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Data & Analytics
Consulting
Enterprise Software
AI & Machine Learning

Compensation Overview

$97.6k - $182.7kAnnually

+ Performance Bonus + Stock Options

Mid

San Ramon, CA, USA

Category
Backend Engineering
Software Engineering
Required Skills
Java
AWS
Google Cloud Platform
Requirements
  • 3+ years of experience developing microservices using Java and Spring Boot framework
  • Experience with public Cloud technologies (e.g. AWS or GCP)
  • Experience building Cloud applications
  • Ability to methodically troubleshoot complex systems
  • Excellent communication and organization skills, and a sense of ownership
  • Ability to be on-call
Responsibilities
  • Developing microservices using Java and Spring Boot framework
  • Troubleshooting complex systems
  • Building Cloud applications
  • Writing unit, functional and integration tests using Junit
  • Deploying applications on public cloud using CI/CD

Five9 provides cloud-based contact center solutions that help businesses manage customer interactions more effectively. Its main products include tools for advanced call routing, predictive dialing, and Interactive Voice Response (IVR) self-service, which streamline both inbound and outbound communications. Unlike many competitors, Five9 operates on a subscription model, allowing clients to pay monthly or annually without long-term contracts, making it a flexible option for businesses of all sizes. The company aims to enhance customer service operations while ensuring high standards of security and data protection. With a global presence, particularly in Southeast Asia, Five9 focuses on delivering scalable solutions that cater to various industries.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

6%

1 year growth

11%

2 year growth

22%
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Simplify's Take

What believers are saying

  • Being named a Leader in the 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software highlights Five9's industry leadership.
  • Winning the 2024 'Workforce Innovation of the Year' award at the Customer Contact Week (CCW) Excellence Awards showcases Five9's commitment to innovation.
  • Record Q1 revenue and signing the largest deal yet with a Fortune 50 financial services company indicate strong financial performance and growth potential.

What critics are saying

  • The competitive landscape in the contact center solutions market is intense, with numerous players vying for market share.
  • Dependence on subscription-based revenue can be risky if customer churn rates increase or if there is a downturn in the economy.

What makes Five9 unique

  • Five9's focus on cloud-based contact center solutions with advanced features like predictive dialing and IVR sets it apart from traditional on-premise systems.
  • The company's subscription-based model offers flexibility and scalability, making it attractive to businesses of all sizes without long-term commitments.
  • Five9's strong emphasis on security and data protection ensures high standards of reliability and scalability, crucial for global operations.
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