Made4net

Global supply chain execution software provider

Implementation Specialist

Implementation & Technical Account ManagementUpdated on Nov 13

Full-timeTeaneck, NJ, USANo salary listed

About the Job

Requirements

A bachelor's degree or equivalent 1–2 years of relevant experience working in a customer-facing role, preferably within software in supply chain or other enterprise systems.
Familiarity with Windows workstation and server environments.
Familiarity with web browsers and web server (IIS) environments.
Familiarity with SQL Server databases and programming.
Strong knowledge of office tools.
Familiarity with Remote Desktop and VPN.
A strong technical background is preferred.
Strong understanding of software development and Agile methodologies.
Experience with Microsoft system tools, including Windows, IIS, and SQL Server.
Strong written and oral communication and interpersonal skills.
Ability to work well in teams.
Responsiveness and adaptability.
Task-oriented problem-solving skills.
Time management skills.

Responsibilities

Participate in defining system requirements for implementation of the Made4net product suite in the Supply Chain Execution space.
Configure and test the products in accordance with project requirements.
Develop and execute test plans for client projects.
Work with assigned developers when add-ons and customizations are required.
Prepare and support client acceptance testing.
Train clients on site and remotely in use of the systems.
Prepare, execute, and support go-live activities for clients on site and off site as needed.
Monitor and assist clients after go-live with ongoing training and troubleshooting.
Work with the support team as necessary to support live clients.

Desired Qualifications

Familiarity with Agile methodologies.
Prior experience in warehousing, transportation, logistics, or similar applications.
Experience with leading WMS solutions such as Manhattan, Blue Yonder, SAP EWM, Koerber, or similar.

Made4net is a leading provider of supply chain execution software solutions. Our innovative technology helps businesses optimize their supply chain operations, increase efficiency, and improve overall productivity. With a global presence and a commitment to excellence, Made4net is at the forefront of the industry, serving a diverse range of clients across various sectors.

Purpose of the Job:

In this role, you will participate in and support the rollout and integration of new systems, or software within the Made4net organization or for a client. By building strong relationships with clients and effortlessly implementing Made4net’s technology, you are ensuring that clients are being set up for success. The Implementation Specialist role is vital in understanding client needs, configuring solutions to best fit their needs, and ensuring that implementation rollout is completed smoothly and effectively. As an Implementation Specialist, most of your day will be spent answering phone calls and following up on open items to ensure client satisfaction.

Core Duties and Responsibilities:

Participate in the definition of system requirements for the implementation of the Made4net suite of products in the Supply Chain Execution space.
Configure and test those products in accordance with the project requirements.
Develop and execute test plans for client projects.
Work with assigned developers where add-ons and customizations are required.
Prepare and support client acceptance testing.
Provide clients with training on site and remotely on the use of the systems.
Prepare, execute and support Go Live activities for clients on, and off site as needed.
Continue to monitor and assist clients post go live with ongoing training and troubleshooting.
Work with our support team as necessary on supporting live clients.

Core Competencies:

Customer Focus- Building strong customer relationships and delivering customer-centric solutions

Collaborates- Building partnerships and working collaboratively with others to meet shared objectives

Business Insight- Applying knowledge of business goals and the marketplace to advance the organization's goals

Required Qualifications:

Bachelor’s degree or equivalent 1-2 years of relevant experience working in a customer facing role preferably within software in supply chain or other enterprise systems.
Familiar with Windows Workstation and Server environments
Familiar with Web Browser(s) and Web Server (IIS) environments
Familiar with SQL server databases and programming
Strong knowledge of office tools
Familiar use of Remote Desktop and VPN
Strong technical background is preferred.
Strong understanding of Software Development and Agile Methodologies
Experience with Microsoft system tools: Windows, IIS, SQL Server
Strong written/oral communication and interpersonal skills.
20% - 30% travel required domestically and internationally
Working well in teams.
Good communication and people skills.
Responsiveness and adaptability.
Task oriented problem solving
Time management

Preferred Qualifications:

Familiar with Agile methodologies
Prior experience in warehousing, transportation, logistics and or similar applications experience
Experience with leading WMS solutions (e.g., Manhattan, Blue Yonder, SAP EWM, Koerber or similar).

About the Company

Made4net

Global supply chain execution software provider

Made4net provides supply chain execution software that helps organizations manage inventory flow and visibility from suppliers to customers. Its modular suite includes Warehouse Management Systems (WMS) and Transport Management Systems (TMS) that can be deployed separately or together to fit business needs. The software is built on Microsoft technology and uses a Service Oriented Architecture (SOA) to easily integrate with existing IT systems. Customers license the software and pay for ongoing support and customization services. Made4net differentiates itself with flexible, modular deployment and strong integration capabilities, serving a range of clients such as third-party logistics providers, retailers, and manufacturers. The company’s goal is to enable collaborative, efficient, and scalable supply chain execution by providing an integrated, easy-to-extend logistics platform.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Teaneck Township, United States
Founded: 2004

Recently Posted Jobs

Explore more opportunities at Made4net

See more jobs