Full-Time

Customer Operations Claims Analyst

Updated on 9/3/2026

Kinder's

Kinder's

Consumer-packaged BBQ sauces and seasonings brand

Compensation Overview

$105k - $115k/yr

+ Bonus + Equity Grants

Walnut Creek, CA, USA

In Person

Category
Operations & Logistics (1)
Required Skills
Data Analysis
Excel/Numbers/Sheets
Requirements
  • Minimum 3-5 years of experience in supply chain, customer operations, or logistics in the Consumer Packaged Goods industry
  • Prior experience in and understanding of deductions, chargebacks, OTIF disputes, or transportation claims
  • Strong working knowledge of ERP systems, Excel or Google Sheets, and ideally experience with claim management tools
  • Demonstrated success in cross-functional problem solving and issue resolution
  • Capable of working alone or cross functionally to research and resolve discrepancies
  • A critical thinker with a nose for digging into the why behind a problem
  • Comfortable navigating ambiguity and conflicting information
  • Obsessed with getting to resolution — whether through recovery or fixing what’s broken
  • Accountable, detailed, and not afraid to challenge the status quo if it means getting to the truth
  • Thrives in a fast-paced, high-growth environment where every issue is a learning opportunity
  • Ability to create, document and refine process
Responsibilities
  • Investigate service-related issues such as customer shorts, OTIF fines, late fees, missed appointments, spoilage, damages, and chargebacks
  • Validate or challenge claims based on data and documentation
  • File and manage disputes/claims and follow through to resolution, including collections if needed
  • If the issue is valid, identify internal causes, and collaborate with cross-functional partners to address the root cause and prevent recurrence
  • Track and report on trends in service issues to identify systemic problems and opportunities for improvement
  • Build strong working relationships across Supply Chain, Customer Service, Sales, and Finance to drive faster resolution and continuous improvement

Kinder's makes barbecue sauces, seasonings, rubs, and marinades for consumers and operates California deli/butcher shops plus nationally distributed packaged foods. Its products are sold in major retailers, building the brand since 1946 after the 1988 recipe helped it scale. It differentiates itself through a long family heritage paired with a dual business model of local restaurants and broad CPG distribution, now backed by Kaulig Capital. Its goal is to grow the brand and expand distribution while keeping its family-owned roots.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Walmart Data Ventures said Kinder's launched two products in 2025, adding over 50% incrementality.
  • June 2026 Gold Label BBQ Sauce Variety Pack broadened peak-season shelf presence.
  • Kinder's premium seasoning rankings remain strong online, reinforcing household staple status in 2026.

What critics are saying

  • Premium condiments face Costco and Walmart private-label pressure that compresses margins by 2026.
  • A reset at Walmart or Costco would slash volumes and challenge Kinder's economics.
  • If flavor innovation stalls, giant incumbents and store brands can erase Kinder's premium halo.

What makes Kinder's unique

  • Kinder's blends butcher-shop heritage with CPG scale across sauces, seasonings, and rubs.
  • National retail reach spans Walmart, Costco, Albertsons, and Sam's Club by 2026.
  • Kaulig Capital backed Kinder's in late 2022, funding faster innovation and distribution.

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Benefits

Flexible Work Hours

Paid Vacation

Parental Leave

Company Equity

Performance Bonus