Certified Medical Assistant / Customer Service Representative

Overview

Job Duties

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

Essential Functions

• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

• Maintains patient scheduling functions, and sets patient appointments through established guidelines.

• Interviews and completes the registration process for patients utilizing the specific service.

• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

• Perform venipuncture and administer routine, non-controlled medications.

• Administer medication as directed by and under the direct supervision of licensed physician.

• Collect routine laboratory specimens as directed by the provider.

• Perform basic laboratory procedures including aseptic procedures and taking patient’s vital signs.

• Provides excellent customer service for patients/families/representatives and other members of the treatment team.

• Additional duties as assigned may vary.

• Travel Required -up to 25%

Qualifications

Experience Requirements

1 year      Medical assistant                                                                                                                                         preferred

2-4 years Clerical/customer service experience -ideally in a health care related industry                             preferred

1 year      One year experience with third party payors and computer experience for in

                 putting data and reviewing patient demographic material                                                                preferred

Education Requirements

High School Diploma or GED                                                                                                                      required

Certification/Licensure

Certified Medical Assistant (CMA) required within 6 months

Basic Life Support (BLS) required at time of hire

Medical Terminology Certificate - preferred -within 30 days

**Additional Details**

Requirement of having completed an MA program that is accredited by the National

Commission for Certifying Agencies, a national or state medical association, or an agency

approved by the board.

UFJPI is an Equal Opportunity Employer and Drug Free Workplace