Product Support Specialist
Trax
Product Support Specialist
Trax
Aviation maintenance software with offline mobility
Trax is hiring a Product Specialist to join our growing team in Amsterdam. This position requires a firm understanding of the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementation to effectively contribute to the training and management of our product. The Product Specialist is responsible for learning our products, assisting in the development of documentation, conducting training, resolving technical and software problems and delivering excellent customer service. Trax is a highly collaborative environment where Product Specialists work very closely with other team members and clients to solve problems.
The Product Specialist will frequently communicate and work alongside our Programming teams, QA, Technical Writing & IT. The role involves excellent communication and technical skills to act as a liaison between our Programming Department and our Airline Customers.
Trax provides aviation maintenance software through mobile and cloud products used by 200+ commercial, defense, cargo, and MRO customers to manage aircraft maintenance. Its eMRO and eMobility suites cover all maintenance workflows, from work orders and manuals to logistics and approvals, with features like digital signatures, paperless work packs, RFID-based logistics, biometric security, offline-capable mobile apps, and web access for real-time information. Trax differentiates itself by being a wholly-owned subsidiary of AAR Corp, offering an integrated, enterprise-grade platform that combines maintenance management with logistics and security capabilities, available across mobile and web, and designed for use anywhere. The company’s goal is to help aviation customers run maintenance more efficiently and accurately by providing secure, accessible, and connected tools that deliver up-to-date information wherever users are.
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