IT Support Specialist
No salary listed
Mid
Tampa, FL, USA
In PersonOn-site in Tampa; provides remote support for employees at other offices, job sites, or home.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
- At least 2 years in an IT support, help desk, or desktop support role.
- Hands-on experience administering Microsoft 365, including the admin center, Exchange Online, Entra ID users and groups, licensing, and Teams, as well as experience providing remote desktop support.
- Comfort supporting Windows and macOS, plus iOS devices.
- Working knowledge of MFA, password management, and account security practices.
- Clear, patient communication with non-technical people, in person and in writing.
- Ability to stay organized and self-directed, juggle requests, follow checklists precisely, and work without a large team nearby.
- Discretion with confidential information, including executive and financial data.
Responsibilities
- Create, license, and configure Microsoft 365 and Entra ID user accounts, including groups, shared mailboxes, distribution lists, and Teams memberships.
- Prepare laptops, phones, and accessories for new hires and guide them through account access, MFA setup, and workplace tools.
- Off-board departing employees securely by blocking sign-in, revoking sessions, converting or delegating mailboxes, transferring OneDrive data, reclaiming licenses, and recovering equipment.
- Maintain onboarding and off-boarding checklists and coordinate timing with HR and managers.
- Act as the first point of contact for IT requests in person, by phone, Teams, and email.
- Provide remote desktop support to employees working from other offices, job sites, or home.
- Troubleshoot Windows and macOS computers, iPhones, printers, peripherals, and common business applications.
- Help employees set up software, resolve sync and sharing issues, and use their tools effectively.
- Handle password resets, MFA enrollment and recovery, and account lockouts.
- Track IT requests in the ticketing system and follow up with users through resolution.
- Escalate complex issues to vendors and follow them through to resolution.
- Maintain an accurate inventory of hardware, software, and licenses; monitor license usage and flag unused or missing licenses.
- Enroll and manage devices with Intune and Apple Business Manager, and keep them patched and encrypted.
- Apply security practices including MFA, least-privilege access, and timely removal of access for departing employees.
- Support SaaS applications through user provisioning and access reviews.
- Manage Exchange Online mailboxes, shared mailboxes, distribution lists, aliases, and mail flow rules.
- Monitor and tune spam, phishing, and malware protection and review quarantined messages.
- Investigate suspicious emails reported by employees and respond to compromised accounts.
- Share quick tips and occasional training to help employees identify phishing and other email threats.
- Help take over services, credentials, and documentation from the outgoing managed service provider.
- Write how-to guides and internal runbooks for recurring tasks.
- Work with the Software team and management to implement an internal ticketing system for company-wide IT requests.
- Suggest improvements to tools and processes as understanding of the business develops.
Desired Qualifications
- Networking experience configuring and troubleshooting switches, firewalls, Wi-Fi access points, VLANs, DHCP, DNS, and VPN.
- Experience with Intune or another mobile device management solution, and with Apple Business Manager.
- Experience with email security tools such as Microsoft Defender for Office 365, and with SPF, DKIM, and DMARC.
- Experience in a small business or multi-company environment as a primary IT contact.
- Scripting or automation experience with PowerShell or Microsoft Graph.
About the company
Aureate develops and invests in real estate for residents, businesses and institutional partners, with projects spanning housing, commercial space and mixed-use districts. Its teams coordinate acquisitions, planning, construction and long-term asset management, aligning project design with financing and operating needs. The group also arranges mortgage financing and investment capital, while an insurance business helps customers compare personal, property and commercial coverage. It earns income through its property investments, development activities and related financial services, working with investors, owners and project partners across the real estate lifecycle. Aureate is headquartered in Tampa, Florida.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Tampa, FL
Founded
N/A
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Simplify's Take
What believers are saying
- Aureate's full-time Tampa 401(k) Associate needs Series 65 licensing already or within six months; sponsorship is provided.
- Compensation is defined: Aureate's full-time Tampa Staff Accountant advertises $70,000-$80,000 annually.
- Aureate's full-time Tampa Human Resources Generalist/Office Manager advertises paid time off plus health, dental and vision coverage.
What critics are saying
- EB-5 USA's full-time remote Tampa EB-5 Account Executive advertises a $30,000 annual base plus uncapped bonuses.
- On-site work is specified: Aureate lists its Staff Accountant in Tampa as a full-time office role.
- Construction work is physical: Aureate Construction Group's full-time Oakland, Florida, Project Superintendent lifts up to 50 pounds as needed.
What makes Aureate unique
- Retirement advice includes fiduciary management: Aureate's retirement team manages investment menus and plan governance for employer sponsors.
- Financing has a licensed entity: Aureate Mortgage identifies Aureate MB LLC with Nationwide Mortgage Licensing System number 2432059.
- Medical training has a distinct platform: Aureate's education division describes a community-based pediatrics residency consortium with university and health-centre partners.
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