Media Manager

We'relooking for an eCommerce Media Manager to join our team as part of our Client Services function. Media Managersare able tohandle client relationships and serve as the "face" of Flywheel in a lead role. They can handle complex clients and issues and bring proactive strategies to the table to help grow sales. Flywheel's best Media managersare able toeffectively communicate at senior levels and have a proventrack recordof solving complex Amazon challenges. Theydemonstrateskill at driving business growth and influencing strategic change.

The Media Manager will be creating,monitoring, and tracking online marketing campaigns on Amazon as well as new emerging platforms. This includes Search and Display campaigns across our network of platforms. 

You will successfully be able to manage large, complex clients independently and lead day to day client engagement around e-commerce media performance and strategy. You will drive the client calls and monitor campaign activity against approved budgets. 

The Media Manager will act as a partner for our clients and consult with them around investment levels, product assortment and media backing while highlighting opportunity onsite for the client and helping to rectify any potential issues that may arise. 

Theultimate goalfor this role is to provide best in class service while helping to grow our clients’ business and promote the value and philosophies Flywheel brings. As a more senior member of the media team, you will also be tasked with working with our Media Specialists and helping develop them as they progress in their careers. 

What You Will Do:

• Lead daily client engagements and drive strategy discussions

• Help Client to plan and develop a budget and then deliver campaigns according to KPIs agreed to with the client

• Provide guidance on product optimizations to ensure campaigns are set up for success

• Managing keywordselectionandoptimumbid levels across available advertising options

• Develop and manage daily, weekly, and monthly reporting, analytics, and performance insights for digital marketing campaigns

• Establish key metric reports, track progress and trends, and effectively communicate campaign results and insights

• Create, test, measure and analyse customer shopping andpurchasingbehaviour for improved outcomes

• Managing promotional planning calendar for client campaigns

• Drive the strategy discussions with the Clients

• Lead the bi-weekly client calls

• Develop Specialists in their pursuit to move into a “Media Manager” role

• Check budget pacing daily

• Review search and display campaign activity daily but provide analysis on a weekly and monthly basis

• If Media and Retail engagement (Full Service), connect weekly with internal Retail team

• Educate Clients onBest in Classstrategy

• Having a pulse and opinion on industry news, translatingmarcotrends into tailored recommendations and actions for clients

• Work with teams toidentifynew opportunities for clients under management

• Work with teams to quicklyidentifyand resolve any client issues

• Identifyand provide reminders of value Flywheel drives for our clients

• Travel required, based on client needs

Who You Are:

• 4 years of account management experience

• Digital marketing, financial/quantitative analytics experience

• Strong analytical skills, with adequate knowledge of Microsoft Excel—pivot tables and ‘VLOOKUP’

• Detail-oriented, good project management and organisational skills with the ability to work on tight deadlines

• Proven experience in digital marketing and advertising, with a focus on Amazon's advertising platforms

• Experience in developing, managing, and analysing online promotion campaigns

• Possess strong interpersonal, presentation and communication skills

• Innovative, scrappy, and independent thinker with the ability to influence using data

• Ability to thrive in dynamic and demanding situations with minimum supervision