Business Systems Analyst-ERP

Requirements Elicitation – Able to identify business needs, desired outcomes, and process requirements for ERP solutions and related integrations.

• Work with business owners and subject-matter experts to understand current processes, business problems, objectives, data needs, controls, and expected outcomes.
• Use interviews, workshops, process observation, document review, and data analysis to elicit and validate business requirements.
• Capture functional, data, reporting, security, integration, compliance, and nonfunctional requirements in clear business language.
• Identify requirements, exceptions, dependencies, assumptions, and value drivers that may not be initially articulated by business users.
• Prioritize requirements with stakeholders based on operational need, business value, risk, effort, and delivery constraints.
• Confirm stakeholder understanding and agreement before requirements move into design and delivery.

Business Process Analysis – Able to analyze current-state processes and define practical future-state processes supported by ERP capabilities.

• Document current-state and future-state processes across finance, sales, purchasing, inventory, receiving, shipping, warehouse, and related functions.
• Identify process gaps, manual work, duplicate effort, control weaknesses, inconsistent practices, and opportunities for standardization or automation.
• Assess how process changes affect users, roles, data, controls, integrations, reporting, and upstream or downstream activities.
• Compare business needs with standard ERP capabilities before recommending customization or separate applications.
• Facilitate process-alignment discussions across sites and business functions and document approved decisions.
• Develop process maps, business rules, decision points, exceptions, roles, and handoffs sufficient to support design, testing, training, and support.

Functional Solution Design – Able to translate approved business requirements into functional designs, configurations, and supportable ERP solutions.

• Create functional design specifications for ERP configuration, workflows, interfaces, reports, forms, security, and related business solutions.
• Map business requirements to functional specifications and maintain traceability through design, development, testing, and deployment.
• Partner with technical teams and vendors to explain business requirements and understand technical constraints and solution options.
• Evaluate configuration, extension, integration, reporting, and customization options and document recommended approaches and trade-offs.
• Consider scalability, usability, security, controls, supportability, upgrade impact, and cross-system dependencies in functional designs.
• Reuse established processes, integrations, data definitions, and approved solution patterns where appropriate.

ERP Portfolio Support – Able to provide functional ownership and operational support across current and future ERP platforms.

• Provide functional coverage, knowledge transfer, and continuity across the ERP portfolio.
• Support ERP configuration, issue triage, root-cause analysis, vendor escalation, release planning, and production operations.
• Develop knowledge of the organization’s ERP platforms, modules, integrations, reports, data structures, security models, and business use.
• Investigate functional issues, reproduce problems, document findings, and coordinate resolution with business, technical, and vendor resources.
• Assess vendor releases, patches, new features, deprecations, and configuration changes for business impact and adoption opportunities.
• Maintain application inventories, ownership information, support procedures, issue histories, and open decisions.

Integration and Data Analysis – Able to analyze ERP data flows and coordinate functional requirements for interfaces with related applications and data platforms.

• Document inbound and outbound ERP integrations, source and target systems, data ownership, business rules, timing, exceptions, and reconciliation needs.
• Work with technical teams and vendors to define functional requirements for APIs, EDI, file exchanges, data conversions, and system interfaces.
• Use SQL, reporting, data extracts, or other analytical tools to research issues, validate transactions, reconcile results, and support requirements.
• Identify data-quality, master-data, mapping, timing, and control issues that affect ERP processes or reporting.
• Validate that integrations and conversions preserve required business meaning, completeness, accuracy, and controls.
• Coordinate integration testing and issue resolution across business, ERP, application, data, and vendor teams.

Business Requirements Testing and Validation – Able to maintain requirements traceability and ensure that ERP solutions meet approved business and functional requirements.

• Develop test strategies, scenarios, scripts, expected results, and traceability for functional, integration, regression, security, conversion, and end-to-end testing.
• Coordinate test data, environments, access, participants, dependencies, and defect-management activities.
• Execute or support functional and integration testing and document results, defects, retesting, and final disposition.
• Validate configurations, workflows, integrations, reports, calculations, controls, master data, and exception handling.
• Work with stakeholders to evaluate test coverage and ensure that material business processes and exceptions are included.
• Confirm that approved requirements are satisfied before recommending deployment or release acceptance.

User Acceptance, Training, and Adoption – Able to coordinate user acceptance testing and support successful adoption of ERP processes and solutions.

• Build user-acceptance test cases and coordinate testing with business process owners and end users.
• Provide clarification on requirements, expected behavior, business rules, process changes, and known limitations during testing.
• Develop or coordinate process documentation, work instructions, training materials, quick-reference guides, and release communications.
• Train or support training for end users, process owners, and support teams.
• Incorporate stakeholder feedback into approved solution changes and adoption plans.
• Monitor adoption, recurring questions, workarounds, and support patterns after deployment and recommend improvements.

Vendor and Stakeholder Management – Able to serve as a functional liaison among business owners, IT teams, ERP providers, and implementation partners.

• Coordinate with ERP vendors, consultants, technical teams, and business stakeholders on requirements, questions, issues, deliverables, and decisions.
• Prepare clear problem statements, examples, process documentation, and acceptance criteria for vendor or technical review.
• Track vendor commitments, open issues, dependencies, change requests, and required business decisions.
• Help align stakeholder expectations regarding scope, schedule, responsibilities, risks, and outcomes.
• Communicate technical and functional topics in terms appropriate for business and technical audiences.
• Escalate material delivery, support, security, control, or business-continuity risks through appropriate channels.

Documentation, Governance, and Controls – Able to maintain reliable ERP documentation and ensure solutions follow approved technology, security, and business-control standards.

• Document requirements, process maps, functional designs, configurations, integrations, controls, security roles, tests, decisions, and support procedures.
• Maintain document versioning, approvals, traceability, ownership, and change history.
• Support role design, segregation-of-duties reviews, access validation, audit requests, and evidence gathering as assigned.
• Follow approved project, change-management, security, data, architecture, and documentation standards.
• Identify duplicate or conflicting processes, requirements, configurations, reports, or definitions and recommend a consistent approach.
• Support knowledge transfer and cross-training so critical ERP capabilities are not dependent on a single individual.

Project Planning and Delivery – Able to estimate, manage, and complete assigned ERP analysis and delivery activities.

• Provide reasonable effort estimates for analysis, requirements, design, testing, documentation, training, deployment, and support activities.
• Identify business, technical, data, vendor, resource, and timing dependencies that may affect delivery.
• Manage assigned work and communicate progress, risks, issues, decisions, and scope changes in a timely manner.
• Facilitate meetings, document outcomes, assign follow-up actions, and maintain decision and issue logs.
• Coordinate with project managers, business owners, technical teams, vendors, and support resources throughout the delivery lifecycle.
• Support implementation readiness, cutover planning, stabilization, and transition to ongoing support.

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

Able to:

·        Frame problems before trying to solve them

·        Break down medium to high complexity problems and identify all of their components

·        Provide insight into the root-causes of problems 

·        Seek advice from those who have solved similar problems

·        Anticipate problems and is proactive in addressing them

·        Follow up to ensure that the problem has been resolved

·        Ask perceptive questions to seek optimal solutions

·        Explore various sources for answers, and think "outside the box" to find options

·        Be open to others' ideas to help develop solutions

·        Generate a range of solutions and courses of action with benefits, costs, and risks associated with each

·        Evaluate the chosen course of action to determine its worth and impacts

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

Able to:

·        Gather data and others' input when making decisions

·        Escalate decisions when appropriate

·        Weigh pros and cons of each option before making a decision and moving forward

·        Balance analysis, insight, experience, and perspective when making decisions

·        Explain the rationale for a decision

·        Find solutions that are acceptable to diverse groups with conflicting interests and needs

·        Willing to make decisions in difficult situations in a timely manner

·        Consider lessons learned from experience, differing needs, and the impact of the decision on others

Customer Service - Ability to develop and maintain strong relationships with others by listening, understanding and responding to their needs.

Able to:

·        Provide service to internal and external customers to satisfy their needs and expectations

·        Listen to concerns and resolve reported issues effectively and promptly

·        Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system 

·        Deliver high quality products and services

·        Commit to continuous improvement      

·        Develop to meet functional design/requirements                                                                                                                            

·        Anticipate customer’s needs and moves to effectively address issues

·        Establish proactive relationship with customers

·        Elicit feedback from customers

·        Deliver high quality solutions that meet the organization’s needs

Company Business Knowledge - Understands the company, its products and the business processes.

Able to:

·        Develop understanding of common business processes within Reliance

·        Apply broad (two or more areas) Reliance business knowledge to technology solutions

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

Able to:

·        Proactively collaborate between own functional area and areas below or above in the project stream as needed

·        Set well-defined and realistic personal goals

·        Comply with established policies and procedures

·        Accept responsibility for mistakes

·        Display a high level of initiative, effort, and commitment towards completing assignments

·        Minimize re-work

·        Seek out learning opportunities

·        Identify training needs and take action to obtain knowledge  

·        Anticipate and adjust for problems and roadblocks

·        Be enthusiastic for the things he/she sees as challenging

·        Be proactive throughout work assignments /projects

·        Persistently push self and others for results

·        Help others learn

·        Make good decisions on behalf of the company (profitability, compliance)

·        Provide consistency between projects

Communication - Communicates effectively across all levels to support departmental and organizational objectives.

Able to:

·        Establish rapport with co-workers easily

·        Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)

·        Ask questions and summarize what was heard to prevent miscommunication

·        Present information in a concise and focused manner

·        Listen to others

·        Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner

·        Produce written information, which may include technical material that is appropriate for the intended audience

·        Share ideas and perspectives and encourage others to do the same

·        Inform others involved in a project of new developments

·        Ensure written messages have the desired effect on the target audience

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.

Able to:

·        Establish rapport with co-workers easily

·        Encourage and facilitate cooperation, pride, trust and group identity

·        Foster commitment and team spirit

·        Work with others to achieve goals

·        Listen and respond constructively to other team members' ideas

·        Offer support for others' ideas and proposals

·        Be open with other team members about his/her concerns

·        Share his/her expertise with others

·        Acknowledge team members for their contributions

·        Provide assistance to others when they need it

·        Work for solutions that all team members can support

·        Effectively persuades and influences team members to achieve goals

·        Effectively collaborate with geographically distributed teams

·        Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

Able to:

·        Act in a proactive and achievement-oriented manner

·        Treat co-workers in a fair and equitable manner

·        Empower others by sharing information

·        Actively listen and clarify information as needed

·        Foster an atmosphere of open communication

·        Behave in a tactful, compassionate, and sensitive manner

·        Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations