Implementation Manager

Overview

The Implementation Manager serves as the primary client-facing partner during implementation and is responsible for coordinating the successful execution of client programs across teams and workstreams. This role provides visibility into implementation progress, dependencies, risks, and readiness activities, ensuring stakeholders remain informed and aligned throughout delivery. The Implementation Manager partners with Product, Portfolio Management, Implementation Specialist, and delivery teams to develop and maintain implementation schedules, identify sequencing dependencies, and communicate impacts to stakeholders. While the Implementation Manager facilitates timeline planning and monitors progress against agreed-upon milestones, ownership of prioritization, resource allocation, and committed delivery dates resides with the appropriate Product and organizational leaders. Scope definition, solution design, and program requirements ownership reside with the Implementation Specialists and Product teams. The Implementation Manager ensures approved scope is executed effectively across functions, coordinates cross-functional activities, escalates blockers and risks, and supports successful client readiness and program launch.

Responsibilities

• Effectively manage client communications, expectations, and implementation activities throughout the program lifecycle.
• Serve as the primaryclientcontact during implementation, building trusted relationships and ensuring alignment on goals, timelines, risks, and readiness activities.
• Own implementation planning and execution, including coordinating activities, managing dependencies, tracking milestones, and driving deliverables to completion.
• Partner with Learning & Development teams toestablishtraining plans, monitor readiness activities, and support successful client adoption.
• Collaborate across cross-functional teams including Product, Operations, Quality Assurance, Release Management, Training, and Delivery to ensure successful implementation outcomes.
• Partner with Product Management to communicate client feedback,implementationinsights, and operational considerations that may influence future product enhancements.
• Present implementation status, risks, readiness assessments, and key milestones to leadership and executive stakeholders asrequired.
• Work closely with Implementation Analysts to ensure implementation documentation is complete,accurate, and aligned with client requirements and product capabilities.
• Manageimplementationrisks, issues, decisions, dependencies, and changes through established governance and escalation processes.
• Develop andmaintainimplementation timelines, monitor progress against key milestones, and communicate status to internal and external stakeholders.
• Facilitatelaunchreadiness activities, ensuring operational, technical, and client-facing deliverables are completed prior to go-live.
• Support post-launch stabilization efforts, coordinating issue resolution and stakeholder communication through transition to operational support.
• Perform other relatedduties asassigned by management.

Qualifications

• Bachelor’s Degree (preferably in Management Information Systems, Computer Science, Business or related discipline).
• 3-5 years of experience successfully managing complex software projects, including client facing projects.
• Agile software development experience preferred.
• A working knowledge of pharmaceutical, specialty pharmacy, hub or related industries
• Ability to plan, direct, and deliver outstanding presentations.
• Direct experience in consulting for external clients
• Excellent written and verbal communication skills.
• Impeccable organizational skills and attention to detail.
• Exceptional interpersonal and teamwork skills. Capable of understanding a broad range of viewpoints and building consensus.
• Ability to multi-task in a fast‐paced organization.
• Proven experience working independently with minimal supervision and as part of a team to complete assignments.
• Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
• Technology skill set preferred: SFTP, HTML, GUID’s, Integrations, File Formats, API’s.
• In addition to the qualifications listed above, successful candidates will have the following characteristics
• A self-starter who can thrive in a fast-paced environment with minimal direct supervision
• Highest ethical standards and personal integrity
• Good data, business, and financial analysis skills
• Superior communication skills, both verbally and in writing
• Proficiency with the MS Office suite, including Word, Excel, Outlook, PowerPoint, Project
• Flexibility and adaptability to rapid change.
• Passion for making a difference in patients’ lives and reducing the administrative burden on physician offices.

Pay Range

USD $99,550.27 - USD $124,437.84 /Yr.