Marriott International

Manages and franchises hotels around the world

General Manager

Business & StrategyConfirmed live in the last 24 hours

Full-timeSarasota, FL, USANo salary listedIn-person

About the Job

Requirements

A minimum of five years of progressive hospitality leadership experience, including hotel operations management.
A clean driving history or driving record is required.
A high school diploma or equivalent is required.
Strong knowledge of hotel budgeting, forecasting, payroll, purchasing, and cost controls is required.
Working knowledge of hotel departments, including Front Office, Housekeeping, Food & Beverage where applicable, Engineering, and Sales, is required.
Experience with hotel Property Management Systems is required.
The ability to analyze business performance and make sound operational decisions is required.
The ability to read, interpret, and implement operating procedures, safety guidelines, and company policies is required.
The ability to prepare reports, business correspondence, and operational documentation is required.
Knowledge of local attractions, events, and market conditions to enhance the guest experience and support hotel success is required.

Responsibilities

Provide strategic leadership and direction for all hotel operations.
Achieve and exceed hotel financial goals, revenue targets, and budget expectations.
Develop and execute short- and long-range financial and operational objectives aligned with company goals.
Manage payroll, purchasing, and expense controls to maximize profitability.
Maintain compliance with Shaner Hotels policies, franchise brand standards, and operational procedures.
Lead, coach, mentor, and develop department managers and associates to foster a positive, high-performing workplace.
Recruit, hire, train, motivate, evaluate, and retain talent throughout the hotel.
Promote a culture focused on exceptional guest service and operational excellence.
Maintain a visible presence throughout the property and remain accessible to guests and associates.
Resolve guest concerns promptly and professionally to ensure guest satisfaction.
Maintain comprehensive knowledge of hotel services, room types, rates, occupancy, and daily operations.
Assist associates with operational responsibilities to ensure seamless guest service.
Establish, communicate, and enforce standards for cleanliness, safety, and service across all departments.
Lead the hotel's sales and marketing efforts in partnership with the Sales team to maximize occupancy and revenue.
Monitor key performance indicators and implement strategies to improve operational efficiency and guest satisfaction.
Ensure outstanding performance on Shaner Hotels, franchise, quality assurance, cleanliness, and guest satisfaction inspections.
Build and maintain relationships within the local community, business organizations, and tourism partners.
Work a flexible schedule, including weekends, holidays, and varied shifts, as business needs require.
Perform other duties as assigned.

Desired Qualifications

A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
Certified Hotel Administrator designation is preferred.
Bilingual English and Spanish is a plus.

Additional Information: This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Shaner Hotels is seeking a dynamic, results-driven General Manager to lead all aspects of hotel operations while delivering exceptional guest experiences, driving financial performance, and developing a high-performing team. The General Manager is responsible for ensuring the hotel operates in accordance with corporate policies and franchise standards while exemplifying Shaner's Core Values of Guest Satisfaction, Associate Satisfaction, Accountability, and Profitability.

This highly visible leadership role serves as the face of the hotel within the community and works collaboratively with department leaders to achieve operational excellence, maximize revenue, and exceed guest expectations.

Essential Duties and Responsibilities

* Provide strategic leadership and direction for all hotel operations.

* Achieve and exceed hotel financial goals, revenue targets, and budget expectations.

* Develop and execute both short- and long-range financial and operational objectives aligned with company goals.

* Ensure payroll, purchasing, and expense controls are effectively managed to maximize profitability.

* Maintain compliance with all Shaner Hotels policies, franchise brand standards, and operational procedures.

* Lead, coach, mentor, and develop department managers and associates to foster a positive, high-performing workplace.

* Recruit, hire, train, motivate, evaluate, and retain top talent throughout the hotel.

* Promote a culture focused on exceptional guest service and operational excellence.

* Maintain a visible presence throughout the property and remain accessible to guests and associates.

* Resolve guest concerns promptly and professionally to ensure complete guest satisfaction.

* Maintain comprehensive knowledge of hotel services, room types, rates, occupancy, and daily operations.

* Assist associates with operational responsibilities to ensure seamless guest service.

* Establish, communicate, and enforce standards for cleanliness, safety, and service across all departments.

* Lead the hotel's sales and marketing efforts in partnership with the Sales team to maximize occupancy and revenue.

* Monitor key performance indicators and implement strategies to improve operational efficiency and guest satisfaction.

* Ensure outstanding performance on Shaner Hotels, franchise, quality assurance, cleanliness, and guest satisfaction inspections.

* Build and maintain strong relationships within the local community, business organizations, and tourism partners.

* Be available to work a flexible schedule, including weekends, holidays, and varied shifts as business needs require.

* Perform other duties as assigned.

Qualifications

* Minimum of five (5) years of progressive hospitality leadership experience, including hotel operations management.

* Clean driving history / driving record.

* Proven ability to lead teams, drive financial performance, and deliver exceptional guest experiences.

* High school diploma or equivalent required; Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

* Certified Hotel Administrator (CHA) designation preferred.

* Bilingual English/Spanish is a plus.

* Strong knowledge of hotel budgeting, forecasting, payroll, purchasing, and cost controls.

* Working knowledge of all hotel departments, including Front Office, Housekeeping, Food & Beverage (where applicable), Engineering, and Sales.

* Experience with hotel Property Management Systems (PMS).

* Excellent leadership, communication, interpersonal, and conflict-resolution skills.

* Ability to analyze business performance and make sound operational decisions.

* Strong organizational, time management, and problem-solving abilities.

* Ability to read, interpret, and implement operating procedures, safety guidelines, and company policies.

* Ability to prepare reports, business correspondence, and operational documentation.

* Comfortable presenting information to employees, ownership groups, guests, and community organizations.

* Knowledge of local attractions, events, and market conditions to enhance the guest experience and support hotel success.

Why Join Shaner Hotels?

At Shaner Hotels, we believe our people are our greatest asset. We are committed to developing exceptional leaders, fostering a culture of collaboration and respect, and delivering outstanding hospitality experiences. If you're passionate about leading teams, driving results, and making a meaningful impact, we'd love to hear from you.

This company is an equal opportunity employer.

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About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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