Logistics Manager - Home Delivery

Role Overview

Serve as Logistics Manager for the San Antonio Express-News. This position leads a team of full-time and part-time employees who work with independent newspaper contractors to provide quality delivery service to subscribers, non-subscribers and our delivery partners.

Onsite: This is an onsite role.

What You’ll Do

• Ensure the timely and dry delivery of all products in an assigned geography.
• Facilitate the delivery of all products that are not managed by a delivery agreement.
• Manage and schedule the efforts and expenses of the Distribution Center staff.
• Train and develop Distribution Center staff.
• Manage route structure, carrier/agent profit analysis, delivery deadlines and carrier retention to achieve company goals.
• Maintain and oversee subscriber files, routers, route lists and all other routine reports, records and forms in a timely and accurate manner.
• Contact customers with service-related problems and resolve them in a timely and permanent manner.
• Verify the accuracy of information going to and coming from the Distribution Center, including from independent contractors, customer service, circulation sales, finance and delivery partners.
• Ensure compliance with the independent contractor agreement and recommend corrective action for violations.
• Assist with subscriber retention and subscriber sales efforts.
• Communicate progress and problems to your supervisor in a timely and accurate manner.
• Lead and participate in Distribution initiatives to achieve company goals, and join project teams as needed.
• Maintain a positive work environment for all employees and contractors.
• Maintain clean, safe and secure facilities, promote and reinforce Human Resources policies regarding employment, harassment and training, and take appropriate action to ensure facilities meet all regulatory standards (fire, building codes, OSHA, DOT, AAM and ADA).
• Perform other essential duties and tasks as assigned.

What You’ll Bring

Required Qualifications

• High school education.
• Planning, problem-solving, statistical, motivational, and oral and written communication skills.
• Computer skills using Microsoft Office, including Outlook, Excel and Word.
• Ability to work in a team environment and as a self-starter.
• Ability to work in a fast-paced, constantly changing production environment.
• Ability to work a flexible schedule and deliver newspapers while driving.
• Reliable transportation (maintained at all times), a valid Texas driver’s license and proof of auto liability insurance.
• Ability to walk, sit and climb stairs.
• Ability to lift up to 35 pounds and push or pull up to 65 pounds.
• Ability to perform repetitive finger movements, twisting or pressure involving wrists and hands.

Preferred Qualifications

• Three years of management experience in a fast-paced, deadline-oriented customer service field.
• Newspaper experience.
• Four-year college degree.
• Bilingual skills.

Key Business Relationships

You will work closely with Single Copy, Transportation, Production, Circulation/Distribution Systems Operations, Finance and Technology.

Most Challenging Aspects

• Hours and days worked throughout the work week.
• Learning how to manage employees and contractors in a fast-paced operation.

Decision-Making Authority

• Without supervisor approval: All scheduling and operational decisions that affect the overall operation on a daily and weekly basis.
• Referred for approval: Any personnel issues or financial decisions above the budgeted amount.

Measures of Success

• Customer service, measured by complaints per thousand.
• Carrier need as a percentage of total carriers.
• Industry and Hearst-accepted KPIs.
• Managing and training staff to operate in a team environment.

Financial Responsibility

The Logistics Manager will manage an expense budget and is responsible for meeting it.

Additional Information

• Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.
• Accommodations: We are committed to an accessible application process. If you need an accommodation to apply, please contact [email protected]. This email address is for accommodation requests only.

Benefits

We support our employees through personal and professional development and promote physical, financial and emotional wellbeing for employees and their families. Our benefits include:

• Physical Wellbeing: Medical, dental and vision coverage to help keep you and your family healthy.
• Invest for the Future: Competitive retirement plan with a matching program in most markets.
• Generous Paid Time Off: Ample time off, including holidays and vacation.
• Paid Parental Leave: Paid leave to support growing families and new parents.
• Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones.
• Emotional Wellbeing: Mental wellness benefits to support your emotional wellbeing.
• LGBTQ+ & Inclusive Health Services: Inclusive healthcare designed for individual needs.
• Fertility Coverage & Menopause Support: Support throughout different stages of your health and family journey.
• Pet Wellness Reimbursement & Rover Credits: Support to help keep your pets happy and healthy.
• And more: Learn more about additional benefits and details here.