Program Manager of Engagement and Community Center

WHAT YOU'LL DO:

Under the guidance of the Program Director, the Program Manager of the ECC is responsible for the daily operations of the Engagement and Community Center (ECC) and acts as immediate supervisor for the front desk/lobby staff and case management services. The Program Manager takes the lead with staff, client and programmatic issues.

This is a full-time positions, eligible for full benefits. 

Your responsibilities:

• Plan, coordinate, schedule, and supervise Front Desk Receptionist (2) and Case Management Staff (2).
• Acts a back up to Program Manager I during the absence.
• Ensure high quality case management services are provided as well as other program activities such as client groups that are facilitated by the case management team.
• Coordinate and facilitate weekly client review and bi-weekly cross-departmental client review with ECC and Lark Inn Case Managers.
• Ensure that there is proper cross-communication within Larkin departments to improve client quality of services. For example, inform the client’s residential program of an incident at the ECC; Support Collaborative Case Conferences to strengthen service delivery across Larkin Street programs working with the same client.
• Responsible for adhering strictly to program budgets and contractual requirements for client services.
• Responsible for supporting program services within the milieu. For example, crisis intervention or helping to maintain the safety of the program.
• Responsible for contributing towards the care and welfare of staff and to the clients.
• Participate and coordinate client re-entry meetings using a collaborative approach of restorative practices and behavioral health support.
• Organize and attend weekly Modification of Services meeting (MOS Huddle) and update client MOS list to distribute to program staff.
• Prepare and submit the monthly State of the Union report.
• Facilitate weekly staff meeting and coordinate professional development trainings as available and appropriate.
• Represent the agency at community events or on behalf of the Director of Engagement Services, as needed.
• Participates in the On-Call rotation for program support.

WHO YOU ARE:

• You are passionate about the Larkin Street Youth Services mission to end youth homelessness.
• You have Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds, similar to the client base at Larkin Street Youth Services. 
• You have experience in direct-service roles in drop-in centers, shelters, transitional, and/or permanent supportive housing programs.
• You have previous experience in leadership roles.
• You are a self-starter and team player. Your colleagues describe you as collaborative and supportive.
• You work best in a fast-paced environment.
• You are willing to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks. 
• You are willing to work holidays occasionally.
• You are vaccinated against COVID 19.

THE PERKS:

• $75,000-$80,000 salary
• Clipper Bay Pass - Commute for FREE!
• Choice of Kaiser and Sutter medical plans, plus dental and vision.
• Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
• 403(b) retirement plan with employer matching.
• Flexible spending accounts for Healthcare and Dependent Care expenses.
• Life Insurance.
• Employee Assistance Program (EAP) for counseling services.
• Health Advocate Service.
• Paid Sabbatical following 5 and 10 years of employment.