Management Trainee - Guest Experience

Job Description

The Management Trainee (Guest Experience) will undergo a comprehensive training program to gain knowledge and skills in various aspects of management, in various sections of the Front Office Department. He/she will be groomed for future supervisory/ managerial roles within the organization, based on their performance, potential, and aptitude demonstrated during the training period of 12 months.

• Participate in a structured training program designed to provide a broad understanding of the organization's operations, policies, procedures, and management practices. This may involve rotations across different departments or functions to gain exposure to various areas of the business.
• Attend workshops, mandatory training and other in-house learning opportunities.
• Develop an understanding of the organization's industry, market dynamics, and competitive landscape.
• Assist managers and supervisors in carrying out various projects and initiatives. Collaborate with cross-functional teams to support project planning, implementation, and monitoring.
• Contribute to data-driven decision-making processes and recommend improvements or strategies based on findings.
• Analyze existing workflows, procedures, and systems to identify bottlenecks or areas for optimization. Suggest and implement changes to streamline operations and improve productivity.
• Prepare reports, presentations, and documentation to communicate findings, project updates, and recommendations to management and stakeholders. Ensure accuracy, clarity, and relevance of information presented.
• Collaborate with team members, supervisors, and colleagues from different departments to accomplish shared goals. Contribute to a positive and productive work environment, fostering teamwork, effective communication, and knowledge sharing.
• Demonstrate flexibility and adaptability to work in different roles, functions, or departments as part of the training program. Embrace challenges and proactively seek learning opportunities to enhance skills and knowledge.
• Take ownership of personal and professional development. Seek feedback from supervisors and mentors, and actively work on areas for improvement. Stay updated with industry trends, best practices, and emerging technologies.

Qualifications

• Diploma from preferably hospitality or related field
• Minimum 1 years’ relevant experience or in customer service
• Excellent written and communication skills in English and ability to communicate in a second language

Additional Information

• Possess strong interpersonal skills. 
• Understand and addresses guests and/or colleagues needs. 
• Create and maintain a cohesive environment for the team. 
• Focus on service with an eye for detail and an approachable attitude. 
• Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment. 
• Prioritise and organize work assignments. 
• Self-motivated and show good initiative in a dynamic environment. 
• Ensure security and confidentiality of guest and hotel information. 
• Possess good computer and property management system skills 
• Embrace and responds to change effectively