Business Support Systems Executive - Communications and Media
About the job
- Skills in one or more telecom areas.
- Excellent knowledge of Business Support Systems modules and telecommunications journeys, including Customer Relationship Management, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, and Lead to Cash.
- Proven experience in strategy, innovation, and digital initiatives across digital maturity models, Communications Service Provider operating models, innovation barometers, and intelligent operations for Communications Service Providers.
- Ability to determine the appropriate cloud deployment model and design Business Support Systems journey-to-cloud strategies engineered to accelerate return on investment and performance.
- Knowledge of cloud tools such as Amazon Web Services, Microsoft Azure, and Salesforce.
- Experience leading or managing strategic initiatives, developing project plans, conducting analyses, identifying solutions, and developing business cases and implementation plans for Communications Service Providers.
- Experience managing service quality, cost, and delivery leadership across projects, programs, or portfolios.
- Experience with commercial off-the-shelf Business Support Systems products such as Amdocs, Ericsson, Netcracker, and Subex.
- Familiarity with current automation technologies.
- Ability to plan and deliver well-structured oral and written communications.
- Ability to identify and structure key client challenges into hypotheses and conduct analyses to address them.
- Ability to manage mid-level to senior client leadership and lead client conversations.
- Strong team management and program management skills.
- Cross-cultural competence and ability to work in a dynamic environment.
- MBA from a Tier 1 or Tier 2 school and engineering education from a Tier 1 school, or rich relevant industry experience.
- At least 1–7 years of progressive business, telecommunications, or consulting experience.
- Knowledge of the telecommunications Business Support Systems and Operations Support Systems stack, its components, and their interactions and flows.
- Strong telecommunications industry experience and knowledge of Business Support Systems processes for business-to-consumer and business-to-business areas.
- Knowledge of telecommunications products across wireline, wireless, and enterprise domains.
- Direct onsite client experience in India or abroad.
- Experience in strategy and business or technology consulting, including process improvement, cost optimization, customer analytics, experience management, and telecommunications technology.
- Experience in value architecting, business case preparation, and value realization.
- Experience in digital, new information technology, cloud and core modernization, cloud transformation, legacy-to-cloud transformation, agile transformation, robotic process automation, and artificial intelligence/machine learning strategy implementation and use cases.
- Knowledge of design-thinking workshops and innovation.
- Experience in large-data analysis, data-driven consulting, business intelligence and analytics, reporting, dashboarding, and visualization tools such as Power BI and Tableau.
- B.Tech or BE and an MBA from reputed institutes.
- Lead delivery of small- to medium-sized teams delivering management consulting projects for global clients.
- Lead innovation transformation programs and process enablement for clients.
- Take responsibility within the Communications and Media industry group or across the Products group, help build the practice, and track metrics.
- Develop assets and methodologies, points of view, research, and white papers for the team and broader community.
- Support the global sales team in identifying and winning potential opportunities within the practice and help draft proposals as a domain expert.
- Lead proposals and business development efforts and coordinate with colleagues to create consensus-driven deliverables.
- Understand customer needs and translate them into business requirements, business process flows, and functional requirements.
- Engage independently with stakeholders.
- Execute transformational change plans aligned with clients' business strategies and contexts for change, engage stakeholders in the change journey, and build commitment for change.
- Gather business requirements, prepare requirement documents, propose solutions based on gap analysis of existing telecommunications platforms, analyze large datasets, and present insights with visualizations.
- Understand current-process issues, determine whether technology or process solutions can resolve them, and design detailed future-state processes with stakeholders.
- Create value-driver trees that break business objectives and value drivers into value components.
- Understanding of lean concepts and hands-on experience delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, and Scaled Agile Framework.
- Experience with agile tools such as Jira, Confluence, Rally, Microsoft Project, and VersionOne.
- Professional certification in Professional Scrum Master, Certified ScrumMaster, Scaled Agile Framework, or ICAgile Certified Professional in Agile Coaching.
- Experience working on artificial intelligence, machine learning, and generative artificial intelligence use cases.
- eTOM certification.
- Certifications such as Certified Business Analysis Professional, Certified ScrumMaster, Scaled Agile Practitioner, PRINCE2, or Project Management Professional.
- Experience managing teams, including coaching and mentoring team members on projects, asset development, business development, and professional development.
About the company
Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.
Company Size
10,001+
Company Stage
IPO
Headquarters
Dublin, Ireland
Founded
1989
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Simplify's Take
What believers are saying
- Business demand grew: October 2026 results showed $74.2 billion annual revenue, up 5% in local currency.
- Eligible US employees buy discounted stock: Accenture's purchase plan sells shares at 15% below market price.
- Client relationships run deep: Accenture has worked with 195 of its top 200 customers for more than ten years.
What critics are saying
- Bookings are not guaranteed revenue: most Accenture contracts let clients cancel quickly with little or no penalty.
- Promotions require AI adoption: Accenture's CEO said in March 2026 that employees must use its tools effectively.
- Federal hiring practices proved costly: Accenture settled discrimination allegations for $25 million in September 2026, without a liability finding.
What makes Accenture unique
- Its AI platform switches models: AI Refinery selects among prebuilt models according to cost, performance and other requirements.
- Accenture owns specialist Microsoft expertise: it cofounded the Microsoft-focused Avanade consultancy with the software maker.
- Consulting includes creative agencies: Accenture Song owns businesses spanning advertising, digital product design and customer engagement.
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Benefits
Health Insurance
Professional Development Budget
401(k) Retirement Plan
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Company News
Accenture (NYSE: ACN) is betting on enterprise AI as its main growth engine. At its Investor and Analyst Day, the company targeted at least mid-single-digit constant-currency revenue growth in fiscal 2027 and 2028, rising to mid- to high-single-digit growth from fiscal 2029. Chief executive officer Julie Sweet said AI will create new demand that exceeds work lost to automation. The company has grown its AI and data workforce from 40,000 to nearly 110,000. Accenture plans to return $9.5 billion to shareholders in fiscal 2027 and spend about $5 billion on acquisitions. It expects annual operating-margin growth of 10 to 30 basis points. Its network of specialised businesses, now 6% of revenue, could double by fiscal 2029. Fiscal 2026 revenue was $74.2 billion, up 5% in local currency.
Accenture shares rose 10.4% after the company reported higher sales and earnings for its fourth quarter and full year in early October 2026. It confirmed fiscal 2027 guidance, raised its quarterly dividend to $1.71 per share, and completed a long-running share repurchase program. The company also expanded its AI alliances with Dell and Workday and acquired Sagacity. It aims to embed agentic AI into client functions such as HR, finance, and customer engagement. Accenture's narrative projects $86.3 billion in revenue and $10.3 billion in earnings by 2029, up from $8.4 billion today. Pricing pressure and slower discretionary spending remain the main risks.
Accenture will hold an Investor Day on October 14, where it is expected to detail its long-term strategy, AI monetisation plans, growth guidance, and margin expansion goals. The event follows a rebound in its shares after fears that AI would erode traditional consulting work. The stock hit a low of $118.15 in June, down from a January high of $291.09. It has since gained nearly 77%, helped by fourth-quarter results on October 1 and an expanded collaboration with Dell Technologies. Fourth-quarter revenue rose 6% to $18.7 billion, and new bookings reached $22.2 billion. Accenture expects fiscal 2027 revenue growth of 3% to 6% in local currency. It raised its quarterly dividend by 5% to $1.71 per share, payable November 13, 2026. Its market capitalisation is about $139.6 billion.
Accenture has acquired Sagacity, a London-based data and customer intelligence firm, to strengthen Accenture Song's AI-powered customer services. The deal brings more than 140 professionals to Accenture Song's UK and Ireland operations. Terms were not disclosed. Founded in 2005 by Anita Dougall, Malka Townshend, and Harry Dougall, Sagacity offers data assets, AI-enabled technology, and customer intelligence expertise. Accenture says clients want to connect data, AI, and operations into unified programmes that deliver measurable results. The move targets industries with large customer bases, such as utilities, retail, banking, and telecommunications. "Sagacity's deep expertise and outcome-focused approach will enhance our ability to help clients turn insight into action," said Sohel Aziz, senior managing director of Accenture Song, UK and Ireland.
TM Forum has launched a multi-year Trustworthy AI programme with Accenture to help telecoms deploy autonomous operations with verifiable trust standards. The initiative will deliver the industry's first Trustworthy AI Governance Certification, providing a benchmark for trusted AI deployment. Recent TM Forum research found that whilst 72% of communications service providers believe their AI capabilities are trustworthy, only 14% can verify their claims. The programme aims to transform AI trust from aspiration into measurable operational capability. The certification will help organisations assess governance maturity, workforce readiness, and operational accountability needed to scale AI autonomously. It will operate through TM Forum's AI-Native Collaboration Studios, where telecoms operators, vendors, and partners will contribute real-world use cases to shape the framework.