Telecom BSS Manager
No salary listed
Mid, Senior
Bachelor's, MBA
Gurugram, Haryana, India+2 moreMore locations: Pune, Maharashtra, India | Bengaluru, Karnataka, India
In PersonBased at the Bengaluru, Gurugram, or Pune office; direct client-site experience in India or abroad is mandatory.
ConsultingTechnology & Systems Consulting
About the job
Requirements
- Knowledge of one or more telecommunications areas, including Business Support System modules and telecommunications customer journeys such as customer relationship management, order management, billing, mediation, provisioning, collections, channels, revenue assurance, customer care, and lead-to-cash.
- Proven experience in strategy, innovation, and digital initiatives across digital maturity models, communications service provider operating models, innovation barometers, and intelligent operations for communications service providers.
- Ability to determine an appropriate cloud deployment model and design Business Support System cloud strategies; knowledge of tools such as Amazon Web Services, Microsoft Azure, and Salesforce is beneficial.
- Experience leading or managing strategic initiatives, developing project plans, conducting analyses, identifying solutions, and developing business cases and implementation plans for communications service providers.
- Experience driving profitability and service quality and managing costs and people delivering services across projects, programs, and portfolios.
- Experience with commercial off-the-shelf Business Support System products such as Amdocs, Ericsson, Netcracker, and Subex.
- Familiarity with current automation technologies.
- Ability to plan and deliver structured oral and written communications.
- Ability to structure client challenges into hypotheses and conduct analyses to address them.
- Ability to manage mid-level to senior client stakeholders and lead conversations.
- Strong program management skills.
- Cross-cultural competence to work in a dynamic environment.
- An MBA from a Tier 1 or Tier 2 school and an engineering degree from a Tier 1 school, or substantial relevant industry experience; educational qualifications are also listed as B.Tech/BE and MBA from reputed institutes.
- At least 1–7 years of progressive business, telecommunications, or consulting experience.
- Knowledge of the telecommunications Business Support System/Operations Support System stack, its components, and interactions or flows.
- Strong telecommunications industry background and knowledge of Business Support System processes for business-to-consumer and business-to-business areas.
- Knowledge of telecommunications products across wireline, wireless, and enterprise domains.
- Mandatory direct onsite client-facing experience in client offices in India or abroad.
- Experience in strategy and business or technology consulting, including process improvement, cost optimization, customer analytics and experience management, and telecommunications technology.
- Experience in value architecting, business case preparation, and value realization.
- Experience in digital, new IT, cloud and core modernization, cloud transformation, legacy-to-cloud transformation, agile transformation, robotic process automation, and artificial intelligence/machine learning strategy implementation and use cases.
- Knowledge of design thinking workshops and innovation.
- Experience in large-scale data analysis, data-driven consulting, business intelligence and analytics, reporting, dashboarding, and visualization tools such as Power BI and Tableau.
Responsibilities
- Lead delivery of small- to medium-sized teams delivering management consulting projects for global clients.
- Lead innovation and transformation programs and process enablement for clients.
- Contribute to the Communications and Media industry group or Products group, help build the practice, and track metrics.
- Develop assets, methodologies, points of view, research, and white papers for team and community use.
- Support the global sales team in identifying and winning opportunities within the practice, and help draft proposals as a domain expert.
- Lead proposals and business development efforts and coordinate with colleagues to develop consensus-driven deliverables.
- Understand customer needs and translate them into business requirements, business process flows, and functional requirements.
- Engage independently with stakeholders.
- Execute a transformational change plan aligned with the client’s business strategy and context; engage stakeholders and build commitment for change.
- Gather business requirements, prepare requirements documents, propose solutions based on gap analysis of existing telecommunications platforms, analyze large datasets, and present insights using visualizations.
- Identify current process issues that can be resolved through technology or process solutions, and design detailed future-state processes with stakeholders.
- Create value-driver trees that break business objectives into value components and drivers.
Desired Qualifications
- Understanding of lean concepts and hands-on experience delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, and SAFe.
- Experience with agile tools such as Jira, Confluence, Rally, Microsoft Project, and VersionOne.
- Professional certification in PSM, CSM, SAFe, or ICP-ACC.
- Experience working on artificial intelligence, machine learning, and generative AI use cases.
- eTOM certification is highly desirable.
- Certifications such as CBAP, CSM, SPC, PRINCE2, or PMP are an added advantage.
About the company
Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.
Company Size
10,001+
Company Stage
IPO
Headquarters
Dublin, Ireland
Founded
1989
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Simplify's Take
What believers are saying
- Business demand grew: October 2026 results showed $74.2 billion annual revenue, up 5% in local currency.
- Eligible US employees buy discounted stock: Accenture's purchase plan sells shares at 15% below market price.
- Client relationships run deep: Accenture has worked with 195 of its top 200 customers for more than ten years.
What critics are saying
- Bookings are not guaranteed revenue: most Accenture contracts let clients cancel quickly with little or no penalty.
- Promotions require AI adoption: Accenture's CEO said in March 2026 that employees must use its tools effectively.
- Federal hiring practices proved costly: Accenture settled discrimination allegations for $25 million in September 2026, without a liability finding.
What makes Accenture unique
- Its AI platform switches models: AI Refinery selects among prebuilt models according to cost, performance and other requirements.
- Accenture owns specialist Microsoft expertise: it cofounded the Microsoft-focused Avanade consultancy with the software maker.
- Consulting includes creative agencies: Accenture Song owns businesses spanning advertising, digital product design and customer engagement.
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Benefits
- Health Insurance
- Professional Development Budget
- 401(k) Retirement Plan
- 401(k) Company Match