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Inetum

Global IT services for digital transformation

IT Support Technician and Hardware Maintenance

IT Service Desk & End User SupportPosted on Nov 10
Full-timePuente San Miguel, Cantabria, SpainNo salary listedIn-person

About the Job

Requirements

  • A vocational qualification or technical qualification related to Information Technology, Systems, Telecommunications, or equivalent areas is required.
  • At least 3 years of experience in technical support, microcomputer support, hardware maintenance, or field IT services is required.
  • Practical experience diagnosing and resolving hardware and software problems is required.
  • Experience installing, configuring, and supporting Windows computers is required.
  • Knowledge of Windows Server administration and diagnostics is required.
  • Experience with user-workstation hardware, including computers, laptops, printers, scanners, and peripherals, is required.
  • Experience preparing and replacing equipment and recovering or migrating user information is required.
  • Knowledge of or experience working with VMware is required.
  • Knowledge of Citrix is required.
  • Familiarity with SOTI MobiControl or other device-management solutions is required.
  • Experience with or familiarity with ServiceNow or other ticketing and incident-management tools is required.
  • Basic knowledge of networks and communications, especially for initial diagnosis of connectivity problems, is required.
  • Proficiency with Microsoft Office tools is required.
  • The candidate must be able to diagnose and resolve problems, provide user-oriented service, work autonomously and stay organized, prioritize actions according to impact, execute and document interventions rigorously, collaborate with technical teams and organizational departments, and comply with security and quality procedures.

Responsibilities

  • Provide first- and second-level technical support for equipment, applications, and technology services.
  • Diagnose and resolve hardware and software incidents affecting workstations and devices used in industrial environments.
  • Perform preventive and corrective maintenance on the service's technology assets.
  • Install, configure, update, and replace computers, peripherals, and associated devices.
  • Prepare new workstations and participate in technology-renewal processes.
  • Perform backups and recover or restore information during technical interventions.
  • Manage and document incidents and requests through ticketing tools, ensuring service traceability and quality.
  • Track assigned cases through resolution and coordinate with specialist teams when needed.
  • Provide support for Microsoft Windows, Windows Server, VMware, and Citrix platforms.
  • Support mobile devices and terminals managed through MDM solutions, especially SOTI MobiControl.
  • Contribute to initial diagnosis of connectivity and communications incidents.
  • Participate in IMAC activities (installations, moves, additions, and changes) and equipment deployment or replacement projects.
  • Contribute to monitoring, service continuity, contingency, and cybersecurity initiatives.
  • Keep technical documentation up to date and follow established operating procedures.
  • Participate in the service's defined on-call or availability model.

Desired Qualifications

  • Previous experience providing IT support in factories, production plants, or industrial environments is valued.
  • Experience in services where IT system availability can affect production activity is valued.
  • Experience with IMAC projects, technology renewal, or large-scale equipment replacement is valued.
  • Experience working with virtualized environments is valued.
  • Knowledge related to cybersecurity, monitoring, and continuity or contingency is valued.
  • Knowledge of IT service-management best practices is valued.

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Saint-Ouen, France
Founded
1995

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