Customer Support Specialist

About Company

Simplify is building the AI-enabled infrastructure to power the next generation of hiring – starting by creating the best job search experience out there. Over the last 3 years, we’ve helped over 500,000 job seekers discover and apply to over 35 million jobs – with a team of just 7 people. We’re a tight-knit, mission driven team backed by the very best investors (Craft, YCombinator) on a mission to disrupt the way hiring works today. So… if you’re passionate about helping people and seeing your work directly impact hundreds of thousands of users – we’d love to have you join us! :)

Responsibilities

• Provide first-line customer support, troubleshooting issues, and ensuring customer satisfaction through timely, professional responses.
• Rapidly learn and become proficient with Simplify’s platform to effectively guide users through technical or product-related challenges.
• Collaborate with cross-functional teams (Product, Engineering) to address and escalate customer issues as needed, ensuring a seamless user experience.
• Maintain a clear overview of open support queries and prioritize incoming customer requests based on urgency and impact.
• Offer friendly, helpful, and knowledgeable service to customers via email, consistently exceeding user expectations.
• Track and report customer feedback to help inform product improvements and ensure users’ needs are met.
• Help improve internal processes by contributing to the documentation of FAQs, customer workflows, and training materials for new team members.

Requirements

• You have experience in customer support or a related role where you solved problems and worked closely with end users.
• You’re highly organized and detail-oriented, with the ability to manage multiple requests simultaneously without missing a beat.
• You are resourceful, proactive, and capable of handling technical troubleshooting while maintaining a high level of empathy and communication.
• You thrive in a fast-paced, unstructured environment and take pride in being a self-starter who takes full ownership of tasks.
• You are passionate about customer success and love helping people solve problems in real time.

Desirable

• Experience working with SaaS platforms and/or job search tools is a plus but not required.