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Royal Bank of Canada

Global banking, wealth management, and insurance

Administrative Assistant

Administrative SupportConfirmed live in the last 24 hours
Full-timeMontreal, QC, CanadaNo salary listedIn-person

About the Job

Requirements

  • Customer service, data entry, data gathering and analysis, desktop tools, group problem solving, interpersonal relationships, knowledge organization, teamwork, time management, and word processing software.

Responsibilities

  • Maintains client account records and processes transactions, ensuring compliance with organizational standards and timely resolution of account inquiries.
  • Processes account administration tasks including client onboarding, documentation preparation, and fund transfers to support advisors and enhance client experience.
  • Escalates complex account issues and client requests to appropriate teams or advisors when resolution exceeds defined parameters.
  • Identifies opportunities to improve sales administration processes and resolves operational challenges using established practices and guidelines.
  • Works on routine and may experience non-standard operational or support activities and assignments related to sales administration, applying established methods.
  • Makes decisions within own scope of work and defined parameters with limited latitude, escalating issues as needed.
  • Regularly generates ideas to improve sales administration tasks, applying creativity within established guidelines and resolving operational problems through guidelines and practice.
  • Fosters and maintains effective working relationships with colleagues and stakeholders within the broader team.

About the Company

Royal Bank of Canada

Global banking, wealth management, and insurance

What does RBC do? It provides a wide range of financial services including personal and commercial banking, wealth management, insurance, investor services, and capital markets to clients in Canada, the United States, and 27 other countries. How do its products work? It earns revenue from loans, mortgages, investment products, and advisory services, and uses technology to deliver a seamless client experience across a diversified set of financial services, with an emphasis on digital tools and customer service. How is RBC different from competitors? It combines scale and global reach with a principles-led culture, a strong focus on community impact, and a large, diverse workforce (94,000+ employees) to drive client outcomes and continuous innovation. What is RBC’s goal? To help clients prosper and communities thrive by delivering reliable financial solutions and services while adapting to changing needs and maintaining leadership in the financial sector.

Company size
10,001+
Company stage
IPO
Headquarters
Toronto, Canada
Founded
1864

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