Full-Time
Enterprise Customer Success Manager
Pst
Confirmed live in the last 24 hours
WorkRamp
51-200 employees
Provides training and enablement software solutions
Compensation Overview
$120k - $150kAnnually
Senior
Remote in USA
- 5+ years of experience as an Enterprise Customer Success Manager and/or Account Manager, managing accounts from $100k-$500k ARR.
- Vast experience owning full-cycle renewals from first presentations to negotiating payment terms.
- Possess executive presence to effectively influence and communicate with key decision-makers within our Enterprise customer tier.
- Experience identifying and qualifying customer growth opportunities and risk.
- Lead QBRs, EBRs & project manage WorkRamp-centric customer initiatives.
- Experience in SaaS, strong preference for early to mid-stage startups.
- Comfortable working with CxOs and managing a sales process.
- Strong coaching skills, technical aptitude, territory management skills, and attention to detail.
- Passion for the startup experience.
- Own customer relationships post-sales for our Enterprise Customer Segment, working with stakeholders from CxOs to individual contributors.
- Be a strategic advisor to customers, helping them achieve their business outcomes.
- Comfortable working with customers through renewal negotiations, upsell qualification & escalation, and account management needs.
- Channel feedback directly to the product team to help shape the product roadmap.
- Project managing internal, cross-functional customer projects with your WorkRamp teammates.
- Become an expert in learning and training methodologies and best practices.
- Have the opportunity to experience a fast-paced startup environment.
WorkRamp provides training and enablement software designed to help businesses efficiently scale their training programs. The platform integrates with tools like Single Sign-On (SSO), APIs, Slack, and Salesforce, allowing organizations to seamlessly incorporate training solutions into their existing workflows. WorkRamp operates on a subscription-based model, where clients pay to access the software, which can be tailored to their specific needs. Unlike many competitors, WorkRamp focuses on delivering a user-friendly experience while catering to the requirements of both small businesses and large enterprises. The goal of WorkRamp is to ensure that employees and customers are well-trained and aligned with the company's objectives.
Company Stage
Series C
Total Funding
$65.1M
Headquarters
San Francisco, California
Founded
2015
6 month growth
↓ -12%1 year growth
↓ -14%2 year growth
↓ -38%
Simplify's Take
What believers are saying
- Partnerships with NINJIO and Ethena enhance WorkRamp's training offerings, making them more comprehensive and engaging.
- The introduction of WorkRamp Communities and CMS demonstrates the company's commitment to continuous innovation and addressing customer needs.
- Recognition as a 'Top Performer' in the Customer Education Software category and inclusion in the Inc. 5000 list highlight WorkRamp's strong market position and growth potential.
What critics are saying
- The competitive landscape of enterprise training software is crowded, requiring WorkRamp to continuously innovate to maintain its edge.
- Rapid expansion and new product introductions may strain resources and impact the quality of customer support.
What makes WorkRamp unique
- WorkRamp's platform integrates seamlessly with popular tools like Slack, Salesforce, and SSO, enhancing its usability within existing workflows, unlike many competitors.
- The company's strong financial backing from investors who have also funded Airbnb, Uber, and Stripe provides a solid foundation for growth and innovation.
- WorkRamp's focus on both employee and customer training, combined with its scalable SaaS model, sets it apart from competitors who may focus on only one aspect.
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Benefits
Fully Remote - Work from anywhere in the US
Unlimited PTO & 16 company wide holidays including a winter break
Equity with annual refreshes
Full healthcare coverage
100% paid short-term & long-term disability insurance, plus life insurance
Stipend for remote work setup, DeskPass account, & virtual and regional meetups
Annual stipend for professional development
401K
Half Day Fridays every other week
Quarterly Self Care Day & more
Mental Health and Wellness Resources including a free subscription to Calm Premium & access to 2 Employee Assistance Programs (EAP)
$100 Birthday Donation to the charity or non-profit of your choice
Employee Resource Groups