Outreach Intake Coordinator - Justice Works

Title: Outreach Intake Coordinator

Report to: Senior Program Director – Justice Works  

Status: Full Time

Compensation: $50,000 / Annually

Work Schedule: Monday -Friday, 8 AM - 4 PM

Office Location: Brooklyn, NY 11208

Organization Overview:

HousingPlus is a value driven nonprofit organization focused on assisting women in building community and transforming their lives.  HousingPlus is actively seeking to provide support, training and opportunities that foster growth and well-being for its staff as well as the women we serve.

The mission of HousingPlus is to provide permanent, affordable housing and comprehensive services to women, including women with children, and gender expansive people to support them in overcoming poverty, homelessness, addiction, trauma and the effects of incarceration, in order to build lives of stability, and to define and realize goals for themselves and their families. Since its beginning in 2002, HousingPlus has worked to address the lack of housing and services for women who have historically been underserved and marginalized, especially women impacted by the criminal justice system, and for the past 10 years, also female Veterans. Over the next three years, HousingPlus’ programs will continue to grow, along with its commitment to serving vulnerable populations. 

Please consider joining a team committed to building brighter futures for all!

Please visit our website for more information regarding our organization: www.housingplusnyc.org.

Please do not call or email HousingPlus regarding the status of your application.

Position Summary:

HousingPlus is hiring a Justice Works Outreach Intake Coordinator to join our growing company. The Justice Works Outreach Intake Coordinator is a key part of the Housing Plus Justice Works program and is expected to represent the Justice Works program for a range of settings and  audiences. The Outreach Intake Coordinator will report directly to the Justice Works Senior Program Director.  

The Coordinator will work closely with the  referring partners,  make weekly visits to Rikers Island and collaborate with all Justice Works Subcontractors. The Coordinator will manage all referrals and intake tasks as they relate to the Justice Works program, To avoid referral rejections  the Coordinator will ensure all referrals have been appropriately screened based on  the Justice Works’ eligibility requirements with attention to the subcontractors’ individual program requirements. In order to adhere to Justice Works contractual goal of 159 filled  units the Coordinator will monitor the flow of referrals, admissions, and discharges.  

The Coordinator demonstrates a unique blend of competencies, skills, experiences and  personal qualities to support the Justice Works initiative .The role is very strategic, requiring a blend of passion, skills and commitment to the successful execution of the Justice  Works program, the ability to manage multiple priorities and the fostering of positive relationships across internal and external partnerships. The Coordinator also demonstrates  strong communication and problem-solving skills ultimately contributing to the overall  success of the Housing Plus mission. 

Competencies/ Skills:  

Exceptional Communication Skills:

The Outreach Intake Team explains the Justice Works program and procedures to subcontractors ,referring partners and clients.  The Coordinator must communicate in a way that is easy to understand. Their ability to explain requirements and the scope of services prevents  misunderstanding and intake errors. A trained Outreach Intake Coordinator asks the right questions and records accurate details to keep the referrals on track. The Outreach Intake Coordinator explains  paperwork, eligibility and next steps in a clear way that reduces confusion and increases  partnership retention. 

Attention to Detail:

An important responsibility of the  Outreach Intake Coordinator is the preparation and management of referral data for the MOCJ  monthly report and LL79 information. Consistent accurate reporting data strengthens Housing Plus’s reputation for reliability and competence. Precise reporting  minimizes delays and ensures smooth operations. MOCJ relies on accurate and timely monthly reports and weekly LL79.

Technical Proficiency:

Managing client data, report files and communication efficiently requires the right tools. The Outreach Intake Coordinator will use AWARDS, Excel, and other data entry software and  communication platforms to keep information organized and accessible. Automated data entry and record management help the team focus on high- value tasks instead of fixing  mistakes. 

Problem- Solving Skills:

Strong problem-solving skills help the Outreach Intake Coordinator assess problems, ask the right questions and keep the referral process moving smoothly. Subcontractors and referring partners lose confidence when issues go unresolved. Outreach Intake Coordinators who address concerns immediately improve the process flow and build stronger relationships. When the Coordinator solves problems at the first point of contact, the team avoids  unnecessary disruptions and stays focused on successfully satisfying the MOCJ contract  goals.

Remote workforce integrity:

Ensuring integrity in a remote workforce relies on components that build trust, establish clear expectations, and prioritize security. Upholding ethical standards, transparency, and accountability within a decentralized work environment through clear expectations, open communication, and consistent leadership check ins. 

Time Management: 

The Outreach Intake Coordinator will handle multiple inquiries, paperwork and follow-ups throughout the day. Without strong time management the referral process slows down, subcontractors, referring partners and clients get frustrated and the Justice Works staff will struggle. An Outreach Intake Coordinator who stays organized and moves between tasks efficiently keeps everything on track. 

Duties/Responsibilities: 

• Review and screen all Justice Works referrals to ensure they meet the eligibility  requirements of the MOCJ contract and subcontractor program requirements 
• In partnership with the Justice Works Senior Program Director responsible for  assessing the needs of the referred resident and submitting appropriate referral to  subcontractors to ensure community partners meet the needs of the clients. 
• Responsible for updating the Justice Works occupancy report and admission and  discharge log. Tracking the availability of beds among the Justice Works consortium. 
• Maintain ongoing contact with ATI, public defenders, and other community agencies  concerning referrals for potential residents, and participate in regular Referring  Partner meetings with providers as scheduled. 
• Manage pending referral wait list. 
• Participate in individual supervisory sessions and case reviews with the Senior  Program Director and other staff as required. 
• Attend agency-wide meetings, and staff training. 
• Performs other duties as assigned by the senior leadership team. 

Required Skills/Abilities:

• Outreach and intake work experience, preferably working with women experiencing  homelessness histories, behavioral health needs, and justice impact history.
• Meaningful understanding and commitment to housing first, harm reduction, and  trauma-informed care. 
• Excellent communication, presentation and coordination skills, with demonstrated  ability to coordinate outreach intake referral process, resolve related problems and overcome  barriers to successful completion of Justice Works contractual goals. 
• Knowledge of and the ability to adhere to professional code of ethics and conduct.
• Confident level of self-awareness and ability to give and receive feedback well. 
• Competent technology & management skills, including proficiency with using  Microsoft Office and client database management systems. 

Education and Experience:

• Associate degree required, Bachelor’s degree preferred 
• High School Diploma with 5 plus years of related intake experience 
• 3- 5 years experience in social services and/or nonprofit services with particular value placed on New York City - based experience.

Additional Schedule Details:

• Work schedule, Monday-Friday 8 AM-4PM . Weekly visits to Rikers Island

Benefits:

• Medical, Dental, Vision, Flexible Spending Account, Commuter Benefits
• 403B Matching
• Supplemental Insurance at your discretion
• Access to discounted entertainment benefits