Full-Time

Integration Support Associate

Confirmed live in the last 24 hours

Zocdoc

Zocdoc

1,001-5,000 employees

Online platform connecting patients with healthcare providers

Healthcare

Compensation Overview

$21.14 - $29.02Hourly

Junior

Remote in USA

Category
IT Support
IT & Security
Required Skills
Computer Networking

You match the following Zocdoc's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 1-2 years of experience providing world-class technical customer service
  • Excellent problem-solving and people skills
  • Strong drive to achieve personal and professional goals
  • Desire to stay busy at work
  • Technical Experience, Computer Science, or Computer Networking is a plus
Responsibilities
  • Deploying, configuring, and maintaining a wide range of integration technologies that make Zocdoc possible
  • Delivering mind-blowing customer service experiences to healthcare providers
  • Providing our Engineering and Product teams with feedback and recommendations
  • Helping your team continually build new processes to support our growing company
Desired Qualifications
  • Enterprise-level customer service experience is a plus

Zocdoc connects patients with medical professionals through an online healthcare marketplace. Users can search for doctors based on specialty, location, and insurance coverage, and book appointments directly via the website or mobile app. This platform primarily serves individual patients looking for medical consultations and healthcare providers aiming to attract more patients. Zocdoc differentiates itself from competitors by offering a streamlined appointment booking process and a focus on improving access to medical care. The company operates on a subscription model, charging healthcare providers to be listed on the platform and offering additional premium features. The goal of Zocdoc is to enhance patient access to healthcare services and support providers in managing their practices effectively.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$363.7M

Headquarters

New York City, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for mental health services presents growth opportunities for Zocdoc.
  • AI integration in healthcare can enhance personalized care and provider efficiency.
  • Mobile booking popularity suggests potential for increased user engagement on Zocdoc's app.

What critics are saying

  • Competition from Phreesia and NexHealth may impact Zocdoc's market share.
  • Preference for in-person care could limit Zocdoc's telehealth service expansion.
  • Reliance on insurance coverage poses risks if policy changes occur.

What makes Zocdoc unique

  • Zocdoc offers a seamless online marketplace for booking medical appointments.
  • The platform connects patients with providers across over 250 specialties and 18,000 insurance plans.
  • Zocdoc's patented calendar integration technology enhances provider scheduling efficiency.

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Benefits

Flexible Work Hours

Unlimited Paid Time Off

100% paid employee health benefit options

401(k) Company Match

Corporate wellness programs

Sabbatical Leave

Competitive parental leave

Cell phone reimbursement

Commuter Benefits

Great Place to Work Certified