Leave Administrator

Job Description

This position will provide end-to-end support for our associates who are on a leave of absence or other company approved leave. You will work with a combination of production, office, and sales associates across US & Canada, our third-party leave administrator, HR leaders, Supervisors, and the Payroll team. In this fast-paced role, you’ll provide excellent customer service to our 7,500 associates while administering all the back-office functions of leave administration.

Position location – This position is eligible for a hybrid schedule. You can expect to work 3 days a week onsite at our Deerfield, IL office.

RESPONSIBLIITIES:

• Be the main point of contact for associates for all leave-related questions
• Provide excellent customer service to associates, supervisors, HR and Payroll by providing relevant information, helping them through the process, and answering questions
• Partner with our third-party administrator to ensure all associate leaves are adjudicated timely & accurately
• Update timekeeping and HRIS systems to reflect leave status changes
• Manage the Return-to-Work process for leaves
• Assist with the Americans with Disabilities Act (ADA) accommodation and the interactive review process, where appropriate,
• Complete benefits invoicing process for associates on leave
• Stay current with legislative and regulatory changes
• Maintain user guides & training materials for supervisors and HR team members

With support from the Leave Supervisor, coordinate all leaves of absence programs for all Business Units across the US – currently:

• Short-Term Disability
• Long-Term Disability
• Family Medical Leave (federal, state, and local programs)
• Parental Leave
• Military Leave
• Personal Leave

Qualifications

• Associate’s or Bachelor’s degree in HR or a related field
• 5+ years of HR experience with 2 or more years of experience in compliance, risk management, leave administration, and/or vendor management
• Exceptional customer service skills, both verbal and written, for all internal & external customers
• Strong analytical, organizational, and project management skills
• Working knowledge of legal regulations including ADA, FMLA and State Leave programs
• Demonstrated ability to work independently and to manage multiple tasks
• Demonstrated ability to maintain confidentiality and discretion
• Highly proficient in the Microsoft Office Suite – Word, Excel, PowerPoint, Outlook & cloud-based filesharing platforms – Box

PREFERRED QUALIFICATIONS:

• Experience with our HR Technology platforms – SmartRecruiters, Workday, UKGPro, Workforce Management