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Solirius Reply

Independent software consultancy delivering agile solutions

Senior Consultant - Service Transition & Delivery

Technology & Systems ConsultingPosted on Nov 11
Full-timeLondon, UK

About the Job

Requirements

  • At least 5 years of experience in IT Service Transition, or in Delivery with strong service management exposure.
  • At least 2–3 years of experience in client-facing consulting or large-scale public sector digital transformation programmes.
  • Proven ability to manage multi-supplier dependencies and enforce operational acceptance criteria across external contractors and internal delivery teams.
  • A demonstrable track record delivering within UK Central Government, Local Authorities, NHS/Health, Defence, or Policing contexts, and an understanding of public sector governance.
  • Commercial awareness, structured problem solving, senior stakeholder management, workshop facilitation, and the ability to operate effectively within ambiguous client environments.
  • Broad conceptual literacy across enterprise architectures, including cloud platforms such as AWS and Azure, and integration layers such as APIs and ESBs.
  • Experience with IT Service Management tooling such as Jira Service Management, ServiceNow, or Halo.

Responsibilities

  • Lead the definition and execution of end-to-end Service Transition strategies.
  • Establish, chair, and govern formal Operational Readiness Reviews, Gate assessments, and Service Acceptance Criteria.
  • Embed accessibility, security compliance, and data privacy safeguards into operational readiness gates by liaising directly with relevant client functions.
  • Manage early-life support and hypercare windows for critical services, ensuring structured exit gates into steady state.
  • Undertake Service Designs, operational level agreements, and underpinning contracts to help manage supplier relationships and provide transparent accountability across multi-tier support Levels 1–4.
  • Navigate and align multi-supplier delivery teams, including major systems integrators, niche SME suppliers, and in-house digital teams.
  • Lead service design workshops to ensure interoperability between client service desks, third-party managed service providers, and shared services platforms.
  • Assess and translate diverse architectures into practical support arrangements.
  • Ensure operational metrics are embedded and verify that event monitoring, logging, audit trails, and alerting meet required baselines such as Security Principles.
  • Coordinate business operational readiness and verify that service end-users and operational teams receive sufficient operational training, run guides, and playbooks.
  • Act as a trusted subject matter expert to client senior leadership, translating complex operational risk into policy and business impact.
  • Support proposal development, bid writing, and statements of work for procurement frameworks such as Digital Outcomes and Specialists and G-Cloud.
  • Coach junior consultants and contribute to the consultancy’s Service Transition and Delivery methodology.

Desired Qualifications

  • ITSM certifications, such as ITIL 4 Foundation level Certification.
  • Project Management certifications, such as AgilePM, Prince2, or ScrumMaster certification.

About the Company

Solirius Reply

Independent software consultancy delivering agile solutions

Solirius Reply is an independent software and technology consultancy that delivers complex technology solutions tailored to client needs. Operating mainly in the UK, it works with government departments and private sector clients by aligning requirements with cost and complexity to select suitable technology options. Its services include software engineering, technology consulting, and delivery consulting, supported by agile methodologies that enable continuous delivery, iterative improvement, and incremental adoption. The company differentiates itself through a user-centric approach, emphasis on cost-effective solutions, and a track record of successful engagements, often established through strategic partnerships and project-based work. Its primary goal is to help clients achieve success by delivering practical, well-architected digital solutions that meet real user needs while improving deployment efficiency and overall delivery outcomes.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
England, United Kingdom
Founded
2007

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