Datamark

BPO and contact center services provider

Team Leader

Customer SupportConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, India₹100k - ₹300kIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Two to four years of experience in a leadership role or back office operations is required.
A strong understanding of workflow processes and team dynamics is required.
Excellent verbal and written communication skills are required.
Proficiency in Microsoft Office Suite and data management software is required.
The ability to analyze performance data and enact improvement measures is required.
Strong organizational skills and attention to detail are required.
The ability to mentor and develop team members is required.
Flexibility to adapt to changing priorities in a fast-paced environment is required.
A problem-solving mindset is required.

Responsibilities

Lead and manage the team to achieve operational objectives and ensure quality standards are met.
Monitor team performance through established metrics and provide regular feedback.
Develop and implement training programs to enhance team skills and knowledge.
Foster a positive and collaborative team culture.
Address staffing needs and coordinate schedules.
Ensure compliance with company policies and procedures.
Generate performance reports and present findings to management.
Act as a point of contact for escalated issues.

Desired Qualifications

A Bachelor's degree is preferred.

Team Leader

Datamark, Inc. · Mumbai, India · Full-time · Posted 2026-03-12

Salary: INR 100,000–300,000

Workplace: on_site

Department: Non-Voice

Description

DATAMARK, Inc. is seeking a motivated and experienced Team Leader. In this pivotal role, you will lead a dedicated team, ensuring that operational goals are met while providing high-quality service and support to our clients. You will be responsible for overseeing daily tasks, optimizing workflow, and fostering a positive team environment.

The ideal candidate will possess strong leadership skills and the ability to drive team performance through effective communication and strategic planning. Your role will involve mentoring team members, providing training as necessary, and implementing best practices to enhance productivity and accuracy.

As a Team Leader, you will analyze performance metrics and address any challenges that arise, ensuring that all standards are maintained. You will play a key part in aligning team objectives with organizational goals and collaborating closely with management.

Responsibilities

Lead and manage the team to achieve operational objectives and ensure quality standards are met
Monitor team performance through established metrics and provide regular feedback
Develop and implement training programs to enhance team skills and knowledge
Foster a positive and collaborative team culture
Address staffing needs and coordinate schedules
Ensure compliance with company policies and procedures
Generate performance reports and present findings to management
Act as a point of contact for any escalated issues

Requirements

High school diploma or equivalent; Bachelor's degree preferred
2-4 years of experience in a leadership role or back office operations
Strong understanding of workflow processes and team dynamics
Excellent communication skills, both verbal and written
Proficient in Microsoft Office Suite and data management software
Ability to analyze performance data and enact improvement measures
Strong organizational skills with a focus on detail
Proven ability to mentor and develop team members
Flexibility to adapt to changing priorities in a fast-paced environment
Problem-solving mindset with a commitment to excellence

Apply

Apply at Datamark, Inc.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: El Paso, TX
Founded: Not listed

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