All Accor

Global hotel management, franchising, loyalty program

Food and Beverage Apprentice - F&B

Dining, Bar & Counter Service +1Updated on Nov 11

Full-timeÎle-de-France, FranceNo salary listedIn-person

About the Job

Requirements

At least one year of experience in food service.
Proficiency in English and a third language.
Ability to work effectively in a team and show initiative.
Proficiency in service techniques.
Organizational skills.
Maintain a polished appearance consistent with the hotel's image.
Follow safety standards and provide an inclusive and accessible welcome.

Responsibilities

Assist supervisors with daily activities and collaborate with all food-and-beverage services to ensure smooth operations.
Provide professional, seamless, and personalized service.
Work as needed in the restaurant, bar, breakfast service, room service, and banquets.
Ensure setup quality and compliance with Pullman standards.
Welcome, advise, and accompany guests throughout their experience.
Anticipate guest needs and personalize service.
Handle requests and complaints professionally.
Contribute to customer loyalty.
Move efficiently and professionally between service areas as needed.
Contribute to the establishment's overall operational efficiency.
Develop additional sales through upselling and cross-selling.
Promote all of the establishment's food-and-beverage offerings.
Contribute to revenue targets.
Comply with HACCP standards.
Maintain an organized work environment.
Follow instructions for using equipment and comply with its safety requirements.

Desired Qualifications

Experience in a high-volume environment is a plus.

Description du poste

Service opérationnelle multipoints de vente

Assister les superviseurs dans leurs activités quotidiennes et collaborer avec l’ensemble des services de restauration pour garantir le bon déroulement des opérations.
Assurer un service professionnel, fluide et personnalisé
Intervenir selon les besoins surs ; restaurant, bar, petit-déjeuner, roomservice et banquets
Veiller à la qualité des mises en place et au respect des standards Pullman

Expérience client :

Accueillir, conseiller et accompagner les clients tout au long de leur expérience.
Anticiper les besoins et personnaliser le service
Gérer les demandes et réclamations avec professionnalisme
Contribuer à la fidélisation de la clientèle

Polyvalence & adaptabilité

Être capable de changer de point de vente avec efficacité et professionnalisme
Contribuer à la fluidité opérationnelle globale de l’établissement

Performance commerciale

Développer les ventes additionnelles (upsell/cross-sell)
Promouvoir l’ensemble des offres F&B de l’établissement
Contribuer à l’atteinte des objectifs de chiffre d’affaires

Hygiène / Sécurité / Environnement :

Respecter les normes HACCP
Maintenir un environnement de travail organisé
Respecter les consignes d’utilisation et de sécurité du matériel mis à disposition

Qualifications

Maîtrise de l’anglais et d’une troisième langue
Minimum 1 an en restauration
Expérience en environnement à fort volume est un plus
Capacité à travailler efficacement en équipe et sens de l’initiative
Maîtrise des techniques de service
Sens de l’organisation
Adopter une présentation soignée, en accord avec l’image de l’hôtel
Veiller au respect des normes de sécurité et à un accueil inclusif et accessible
Incarner notre promesse employeur à travers l’émotion que vous suscitez chez chaque client, en transformant chaque interaction en expérience mémorable

Informations supplémentaires

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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