Full-Time

Technical Support Engineer 2

Posted on 9/26/2023

Datadog

Datadog

5,001-10,000 employees

Cloud monitoring and analytics solutions provider

Data & Analytics
Enterprise Software
Cybersecurity

Compensation Overview

$77k - $103kAnnually

+ Variable Compensation

Junior, Mid

Company Historically Provides H1B Sponsorship

New York, NY, USA

Hybrid workplace.

Category
Customer Support
Customer Success & Support
IT & Security
Required Skills
Zendesk
JIRA
Confluence
Linux/Unix

You match the following Datadog's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
  • Experienced using Zendesk, Jira, Confluence, or similar software
  • An engineer with previous technical troubleshooting and/or programming experience
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • An effective written and verbal communicator
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Able to work a rotating schedule that requires weekend availability
Responsibilities
  • Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
  • Reproduce technical issues and dive into Datadog’s 600+ integrations
  • Become demo certified and lead a three-pillar demo to customers
  • Participate in product conversations with internal teams based on feedback from client interactions
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s)
  • Work from a Datadog office 3 - 5 days per week
Desired Qualifications
  • Passionate about technology and want to grow your skills

Datadog provides tools for monitoring and managing IT infrastructure in the cloud. Their services help organizations track the performance and security of their systems, making it easier to ensure everything runs smoothly. Datadog's products include application performance monitoring, security monitoring, network monitoring, and log management, among others. These tools work by collecting data from various sources, analyzing it, and presenting it in a way that helps users understand their systems better. Unlike many competitors, Datadog offers a subscription-based model that allows businesses of all sizes to access their services based on specific needs and scale. The goal of Datadog is to support organizations in maintaining efficient and secure IT operations across a wide range of industries.

Company Size

5,001-10,000

Company Stage

IPO

Total Funding

$143.9M

Headquarters

New York City, New York

Founded

2010

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for hybrid cloud solutions boosts Datadog's hybrid cloud monitoring services.
  • Increased focus on cybersecurity enhances demand for Datadog's security monitoring services.
  • Expansion of IoT ecosystems drives need for Datadog's IoT monitoring solutions.

What critics are saying

  • Increased competition from new entrants like Grafana Labs could pressure Datadog's market share.
  • Rapid AI evolution may outpace Datadog's offerings, risking competitive edge loss.
  • Integration challenges from Quickwit acquisition may lead to service disruptions or higher costs.

What makes Datadog unique

  • Datadog offers comprehensive monitoring across servers, containers, and databases.
  • Their platform supports diverse industries, from finance to gaming, ensuring broad applicability.
  • Datadog's scalable pricing model caters to both small businesses and large enterprises.

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Benefits

Health Insurance

Dental Insurance

Mental Health Support

401(k) Retirement Plan

401(k) Company Match

Company Equity

Employee Stock Purchase Plan

Professional Development Budget

Hybrid Work Options

Flexible Work Hours

Paid Vacation

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

-1%
MarketBeat
Jan 19th, 2025
Jackson Square Capital LLC Makes New $1.12 Million Investment in Datadog, Inc. (NASDAQ:DDOG)

Jackson Square Capital LLC makes new $1.12 million investment in Datadog, Inc. (NASDAQ:DDOG).

Stock Target Advisor
Jan 11th, 2025
Datadog (DDOG): AI-Analysis Determined "Top Pick"

Datadog Inc. has been identified by Stock Target Advisor's AI-analysis as a "Top Pick" in the technology sector, particularly within the burgeoning field of artificial intelligence (AI).

The Motley Fool
Jan 9th, 2025
2 AI Stocks to Buy Before They Soar Up to 108% in 2025, According to Certain Wall Street Analysts

Last year, Datadog introduced LLM Observability, a software module that lets developers monitor generative AI applications and the underlying large language models (LLMs).

Datadog
Jan 9th, 2025
Datadog acquires Quickwit | Datadog

Datadog has acquired Quickwit, a cloud-native search engine for logs, built to address the challenges of scale, cost, and speed with growing log volumes.

Investing.com
Dec 24th, 2024
UBS reiterates Buy on Datadog stock with optimism around long-term growth opportunities

In other recent news, Datadog has announced the expansion of its Board of Directors with the appointment of Amit Agarwal as a Class II director, effective January 1, 2025.

INACTIVE