Guest Services Supervisor

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

Venue Nation is seeking a Guest Services Supervisor who will assist guests at live events by performing duties, such as collecting admission tickets and passes from guests, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones. 

Pay Rate: $24.00

What will you do?

• Accountable for daily supervision and leadership of front-line Guest Services Staff
• Demonstrate a positive attitude and operate with high energy throughout the entire shift
• Function as a role model to front line colleagues by demonstrating an optimistic demeanor, and achievement of company objectives and goals
• Ability to work collaboratively with Security and other departments during events and in an emergency.
• Assess, evaluate and coach front-line Guest Services Staff
• Provide consistent, fair and timely feedback to front-line Guest Services Staff
• Manage the content and delivery of pre-shift meetings
• Ensures that front-line Guest Services Staff are performing their overall job functions, maintaining uniform standards, and delivering exceptional guest experiences.
• Highly responsive to emergencies in a fast-paced, time sensitive environment.
• Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment.
• Addresses customer concerns and questions in a timely and efficient matter while offering recovery solutions when necessary.
• Assists with pre-event setup duties including front-line Guest Services Staff assignments.
• Inspects and ensures guest environments are up to venue standards and all emergency exit pathways are clear and accessible prior to opening.
• Works with Accessibility Services group as necessary for possible seat relocations.
• Recommend and enforce disciplinary actions as necessary.
• Act as a liaison between upper management and staff.
• Ensure all company policies and standards are being met.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue.
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Demonstrate experience completing reports and documenting staff performance
• Ability to engage and develop collaborative relationships and influence within team and across departments
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
• Comfortable with managing conflict and responding to customer problems with a sense of urgency
• Ability to demonstrate success in managing multiple tasks while under tight deadlines
• Ability to hold team accountable for outcomes and monitor performance
• Demonstrate experience coaching, mentoring and developing staff to perform at high levels
• Commitment to providing a high-quality service experience for guests
• Possess exceptional attention to detail and follow-up skills
• Demonstrate integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
• Must be available to work a flexible schedule inclusive of early mornings, weekends, nights, and holidays
• Must be willing to travel to other NY Venues as needed
• Must be able to pass and maintain certification in a comprehensive alcohol management program.
• This position is part time and is scheduled based on events.

Special Requirements

• Ability to walk/stand for at least 7 hours per day
• Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.
• Bending and constant motion is often required
• Must be able to work within an environment with loud noises and everchanging visuals
• Ability to stand and move about the venue throughout the duration of the shift.

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The expected compensation for this position is:

$20.00 USD - $25.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.