Cerby

Automates app onboarding/offboarding across IdPs

Automation Support Engineer - Network Operations Center

IT OperationsUpdated on Nov 15

Full-timeRemote in MexicoMX$26k - MX$30k /moRemote

About the Job

Requirements

The candidate must have 1–3 years of experience in automation support, quality assurance, NOC, or IT operations.
The candidate must have at least 1 year of experience working with JavaScript, including coding, testing, debugging, and automation techniques; TypeScript is a plus.
The candidate must have experience troubleshooting web technologies such as HTML and CSS using browser developer tools.
The candidate must be able to work with logs, error traces, and system outputs to solve problems.
The candidate must have experience working with REST APIs and JSON.
The candidate must be able to communicate clearly with technical and non-technical stakeholders.
The candidate must be organized, process-driven, and attentive to detail.
The candidate should be familiar with monitoring tools such as Datadog, version control such as Git, and ticketing systems such as Zendesk or Jira.
The candidate must be able to work independently and as part of a distributed team.
The candidate must be available for on-call or rotational support schedules.

Responsibilities

Support day-to-day operations of the automation platform, ensuring reliability and performance.
Analyze and debug failed automation executions using logs, browser tools, and internal dashboards.
Collaborate with engineering and support teams to troubleshoot automation issues and escalate them when needed.
Monitor alerts and automation queues to proactively resolve errors and delays.
Review and adjust XPath, selectors, or flow parameters to adapt to application user-interface changes.
Contribute to automation testing and quality assurance cycles.
Document known issues, root causes, and solutions in a support knowledge base.

Desired Qualifications

Experience with robotic process automation platforms or workflow automation tools.
Exposure to authentication mechanisms such as multifactor authentication or OAuth.
Basic experience writing or maintaining test scripts.
Background in software-as-a-service operations or identity and access management.

At Cerby, security is everyone's business.

Cerby extends your security perimeter to include your disconnected applications, providing identity automation and eliminating manual processes. It's one of the biggest blind spots in enterprise security, and we're the team closing it. If you want to work alongside the team solving one of the hardest, most overlooked problems in security, you're in the right place.

Founded in 2020, Cerby is backed by leading investors and trusted by enterprises across the globe.

About the Role

We're seeking an Automation Support Engineer to join our team and help monitor, troubleshoot, and enhance Cerby’s automation systems. This is a hands-on, cross-functional role focused on supporting day-to-day automation operations, ensuring uptime, and continuously improving our automated flows.

The hours for this role will be:

Wednesday through Saturday 18:00 (6 pm) to 2 am
Sunday 13:00 (1 pm) to 21:00 (9 pm)

What You’ll Do

Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance.
Analyze and debug failed automation executions using logs, browser tools, and internal dashboards.
Collaborate with engineering and support teams to troubleshoot automation issues and escalate where needed.
Monitor alerts and automation queues to resolve errors and delays proactively.
Review and adjust XPath, selectors, or flow parameters to adapt to app UI changes.
Contribute to automation testing and quality assurance cycles.
Document known issues, root causes, and solutions in a support knowledge base.

What We’re Looking For

1–3 years of experience in automation support, QA, NOC, or IT operations.
-1+ year working with JavaScript (TypeScript is a plus), coding, testing, debugging, and automation techniques.
Experience troubleshooting web technologies (HTML/CSS) using the browser’s developer tools.
Strong problem-solving skills and ability to work with logs, error traces, and system outputs.
Experience working with REST APIs and JSON.
Ability to communicate clearly with both technical and non-technical stakeholders.
Organized, process-driven mindset with attention to detail.
Familiarity with monitoring tools (e.g., Datadog), version control (Git), and ticketing systems (e.g., Zendesk, Jira).
Ability to work independently and as part of a distributed team.
Available for on-call or rotational support schedules.

Nice to Have

Experience with RPA platforms or workflow automation tools.
Exposure to authentication mechanisms (e.g., MFA, OAuth).
Basic experience writing or maintaining test scripts.
Background in SaaS operations or identity and access management.

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About the Company

Cerby

Automates app onboarding/offboarding across IdPs

Cerby connects disparate business applications to enterprise identity providers (IdPs) to simplify secure access for employees. It automates onboarding and offboarding for apps that don’t natively integrate with IdPs, saving time and reducing security risk. The platform interoperates with major IdPs such as Okta, Azure AD, Ping, and Sailpoint, and lets apps register with Cerby without custom development work. Once configured, users get seamless, one-click access to all registered apps as long as they are signed in to their corporate IdP. Cerby's goal is to improve security and user experience by centralizing identity management and automating app provisioning across a broad range of tools.

Company size: 51-200
Company stage: Series B
Total funding: $86.5M
Headquarters: Alameda, CA
Founded: 2020

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