Lead Field Service Technician

As a Lead Field Service Technician here at Honeywell, you will play a critical role in delivering expert technical service and support to our customers, ensuring the optimal operation of Honeywell Building Automation systems. You will lead by example in the field, providing guidance and mentorship to junior technicians while managing complex service tasks efficiently and effectively.

You will report directly to our Field Service Manager and you’ll work out of our customer location in Dallas, TX on an On-site work schedule.

In this role, you will impact customer satisfaction and operational excellence by ensuring timely and high-quality service delivery, troubleshooting, and maintenance of building automation systems that enhance safety, energy efficiency, and productivity.

KEY RESPONSIBILITIES

• Install, program, and maintain fire, access control and alarm systems automation. Supervision of subcontractors on installation and inspect for quality.  Systems Commissioning functions.
• Troubleshoot and resolve technical issues during system upgrades and new installations. 
• Conduct preventive maintenance and inspections to ensure the optimal performance of systems. 
• Work with cross-functional teams to implement system upgrades and enhancements. 
• Provide technical training to customers.
• Requires ability to lift up to 30 lbs, climb ladders, work at heights, and perform physical tasks related to installation and inspection of fire alarm systems. 
• Frequent standing, walking, bending, kneeling, and reaching during installation and inspection activities. 
• Manual dexterity and visual acuity required to handle tools, wiring, and electronic test equipment. 
• Willingness to work flexible hours, including weekends, holidays, and extended shifts based on customer needs. 
• Possible Travel 70% in the United States with overnight stays. Assignments will vary in length.

YOU MUST HAVE

• NICET Level III Certification and a valid Texas State Fire Alarm (FA) License required.
• Expert knowledge of fire alarm systems, including NFPA codes, standards, guidelines, and applicable local and state regulations.
• Minimum of 5 years of proven experience in field service, commissioning, technical support, or related roles within the fire alarm, building automation, or life safety industries.
• Demonstrated expertise in creating, modifying, and troubleshooting system programming, including low-voltage electrical diagnostics, fire alarm control panels, and integrated system troubleshooting.
• Hands-on experience supporting new construction and retrofit projects, including installation, startup, commissioning, testing, and customer support for fire alarm systems. Experience with Honeywell Building Automation products and software is highly desirable.
• Ability to lead and mentor a team of technicians while managing multiple service tasks efficiently.
• Valid Driver's license and acceptable safe driving record to be insured by Honeywell. 

WE VALUE

• Associate’s or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field, along with OSHA 30 certification.
• Experience or Certifications Microsoft SQL Server and Windows Servers
• Experience in leadership or supervisory roles within field service environments.
• Strong problem-solving skills and ability to drive continuous improvement.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Familiarity with safety standards and regulatory compliance in building automation.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting date: 11/13/2026

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more