CSN Collision

Car collision repair network in Canada

Mechanical Service Writer

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeGoodlettsville, TN, USANo salary listedIn-person

About the Job

Requirements

Proven experience as a Service Writer, Service Advisor, or in a similar automotive customer service role; two or more years are preferred.
Strong knowledge of automotive maintenance, diagnostics, and repair processes.
Familiarity with shop management and estimating software.
Ability to explain technical information clearly and understandably.
Ability to multitask and manage multiple repair orders simultaneously.
High school diploma or equivalent.
Valid driver's license with a clean driving record.

Responsibilities

Greet customers, listen to vehicle concerns, and document repair and maintenance needs accurately.
Prepare detailed repair estimates covering labor, parts, and additional services.
Communicate recommended repairs, maintenance services, and associated costs clearly and professionally.
Coordinate with technicians to verify repair needs, prioritize workflow, and update estimates as needed.
Monitor repair progress and proactively communicate status updates to customers.
Schedule appointments and manage daily service workflow to maximize shop efficiency.
Review completed repairs with customers and explain services performed.
Process repair orders, invoices, and payments accurately.
Maintain detailed customer and vehicle records within the shop management system.
Deliver customer service and build long-term customer relationships.

Desired Qualifications

ASE certification or an automotive technical background is a plus.
Additional automotive training is preferred.

Mechanical Service Writer

CSN Collision · Goodlettsville, United States · Full-time · Posted 2026-10-06

Workplace: on_site

Department: Plan B Auto Body

Description

We are seeking an experienced and customer-focused Mechanical Service Writer to join our team. In this role, you'll serve as the bridge between customers and technicians, helping diagnose customer concerns, prepare accurate repair estimates, and ensure a smooth repair experience from check-in to vehicle delivery.

Key Responsibilities:

Greet customers, listen to vehicle concerns, and accurately document repair and maintenance needs.
Prepare detailed repair estimates including labor, parts, and additional services.
Communicate recommended repairs, maintenance services, and associated costs clearly and professionally.
Coordinate with technicians to verify repair needs, prioritize workflow, and update estimates as needed.
Monitor repair progress and proactively communicate status updates to customers.
Schedule appointments and manage daily service workflow to maximize shop efficiency.
Review completed repairs with customers and explain services performed.
Process repair orders, invoices, and payments accurately.
Maintain detailed customer and vehicle records within the shop management system.
Deliver exceptional customer service while building long-term customer relationships.

Requirements

Proven experience (2+ years preferred) as a Service Writer, Service Advisor, or similar automotive customer service role.
Strong knowledge of automotive maintenance, diagnostics, and repair processes.
Familiarity with shop management and estimating software.
Excellent communication and customer service skills.
Ability to explain technical information in a clear and easy-to-understand manner.
Ability to multitask and manage multiple repair orders simultaneously.
Strong attention to detail and organizational skills.
Positive attitude, professional appearance, and strong work ethic.
ASE certification or automotive technical background is a plus.
High school diploma or equivalent; additional automotive training preferred.
Valid driver's license with a clean driving record.

Apply

Apply at CSN Collision

About the Company

CSN Collision

Car collision repair network in Canada

CSN Collision repairs vehicles across Canada, handling more than 200,000 vehicles a year through a network of over 200 collision centres. Vehicles are fixed at CSN centres by trained technicians using standardized repair methods to restore structure, paint, and finish so the car returns to a like‑new state. The company differentiates itself with its large national footprint and consistent, scalable high‑volume repair processes. Its goal is to lead the Canadian collision‑repair market by delivering reliable, high‑quality repairs that restore customers’ confidence on the road.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Canada
Founded: 2002

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