We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution
• HSA match up to $800 per year
• FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• And an Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answer incoming phone calls to ensure all calls are answered within three rings.
• Provide timely updates to clients regarding work being performed.
• Listen to the customer description of the problems or services needed.
• Obtaining truck/unit information over the phone along with detailed information for what the customer is experiencing and what the mobile technician will be looking at.
• Determine the type of service required and schedule the work with a technician.
• Inform clients of dispatching schedule and estimated time for completion.
• Engage in upsells and promotions for additional equipment and services.
• Obtain customer authorization for repairs.
• Create repair orders by identifying current vehicle condition, estimated repair time, and getting quotes/estimates from the technicians if necessary.
• Invoice repair orders and prepare any portion of the repair order for warranty submission as required.
• Review work performed with client and ensure that secured payment is made prior to releasing serviced vehicles.
• Monitor and report on Work In Progress (WIP).
• Book appointments and fill the Mobile Service schedule via inbound and outbound calls and emails.
• Additional duties as assigned.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
• Ability to receive and analyze data and input into the computer.
• Manual dexterity, fine manipulation, and the ability to reach with hands and arms and lift up to 35 lbs.
• Ability to enter and exit heavy and medium duty trucks.
• Normal range of hearing and vision. 

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or equivalent.
• Valid Driver’s License and MVR in good standing.
• Excellent customer service and communication skills.
• Ability to manage multiple different projects and maintain accuracy of information.
• Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.

PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• Previous experience as a service writer or advisor.
• Knowledge of diesel engines, gas engines, drive train, and suspension.
• Heavy and medium duty truck industry experience.
• Ability to obtain a CDL within 90 days of employment.

JOB DETAILS:

• Type: Salary
• Compensation Range: $70,000 to $80,000
• Bonus Eligibility: Yes
• Reports To: Mobile Service Manager
• Shift: Monday-Friday from 8:00 AM – 5:00 PM
• Closing Date: When Filled