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Accenture

Advises businesses and runs their technology

Lead Service Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-time$55 - $65 /hrIn-person

About the Job

Requirements

  • A minimum of 6 years of experience in an IT support role.
  • A minimum of 1 year of experience serving as the primary operational liaison with the client.
  • A minimum of 1 year of experience providing day-to-day team direction and delivery oversight.
  • High school diploma or GED.

Responsibilities

  • Coordinate Field Services delivery and participate in knowledge transfer activities.
  • Serve as the primary operational liaison with the client.
  • Provide day-to-day team direction and delivery oversight.
  • Escalate risks and maintain accountability for service delivery.
  • Support PCs, laptops, mobile devices, peripherals, and workplace equipment.
  • Assist with video conferencing systems, monitors, printers, phones, and projectors.
  • Install, set up, and maintain devices and standard software, including Windows, Microsoft 365, and iOS.
  • Troubleshoot basic hardware, software, and connectivity issues.
  • Provide customer-focused support to end users and support walk-up IT desks or kiosks when required.
  • Provide smart hands support for servers, network devices, and site equipment under remote guidance.
  • Assist with cabling, patching, and basic rack activities.
  • Support simple PDU connections by following instructions.
  • Help with basic router and switch installations.
  • Assist with data center-related tasks and backup activities.
  • Update asset and CMDB records.
  • Handle tickets and requests in IT service management systems.
  • Support inventory management and spare-parts handling.
  • Perform device decommissioning and disk-wipe tasks.
  • Provide onsite support to nearby sites within Bartlesville, Oklahoma, five days a week, using a hub-and-spoke model.

About the Company

Accenture

Advises businesses and runs their technology

Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, Ireland
Founded
1989

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