Senior Account Manager
CA$80k - CA$95k/yr
Senior
Toronto, ON, Canada
HybridFour days per week are required in the office; Fridays are optionally remote.
Sales & Account ManagementAccount Management
About the job
Requirements
- At least 5 years of account management and sales experience at a digital agency.
- Knowledge of and passion for the social and digital world.
- A proven track record of hitting sales targets and delivering consistent revenue.
- Ability to independently manage multiple campaigns to a high standard in a fast-paced environment.
- Experience pitching and selling ideas to clients and presenting confidently to stakeholders at all organizational levels.
- Ability to tailor written and verbal communications and build relationships with internal and external stakeholders at all levels.
- Strong leadership skills.
Responsibilities
- Work closely with clients and internal teams to understand client business goals and objectives and ensure requirements are met throughout campaigns and content creation.
- Oversee multiple campaigns, liaise with the team on campaign progress, and flag suggestions or concerns.
- Maintain close contact with key contacts by email, phone, and face-to-face meetings while providing recommendations and identifying new business opportunities throughout campaigns.
- Identify opportunities for organic account growth and build roadmaps to achieve growth results.
- Support producers by managing client requirements and communications and balancing project schedules and budgets.
- Act as a leader for social media marketing, content creation, and creative ideation while contributing to high standards for social media use in advertising and marketing.
- Ensure project profitability for each outgoing deliverable or retainer.
- Support annual client planning sessions as a strategic partner focused on future business changes and needs.
- Support each client account to ensure the team is supported and delivers exceptional work.
- Provide senior management with reports on performance, team and project status, and upcoming opportunities.
- Monitor team member capacity and adapt to change, with close attention to risk assessment and mitigation.
- Track team hours using Harvest and Forecast.
- Develop and implement strategic plans to grow the client account and mitigate risk.
- Hold strategic conversations with clients to ensure the work supports business results.
- Provide recommendations to maintain a high standard of client servicing.
- Plan accounts proactively and work with clients on future scope.
- Serve as the main point of contact and the voice of clients within the agency, ensuring client requirements are reflected throughout the content creation process.
Desired Qualifications
- Project management or production experience.
- Paid media experience.
About the company
Thinkingbox is a global creative collective that produces high-quality digital content to help brands tell their stories. It offers services in video production, animations, and digital media across North America and other regions through localized content. It partners with brands to develop and execute campaigns from concept through post-production, earning revenue from project-based work and ongoing collaborations. Its approach combines scalable end-to-end storytelling with localized content to help brands build recognition, engagement, and growth.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Vancouver, Canada
Founded
2009
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Simplify's Take
What believers are saying
- 2026 Tinder Canada work shows Thinkingbox still wins culturally relevant consumer campaigns.
- Corey Hankey's 2024 COO role should tighten operations and client retention.
- Alex Panousis as chief growth officer strengthens new-business capture across North America.
What critics are saying
- Creative services face commoditization as clients shift spend to in-house teams.
- Dependency on marquee accounts like Adobe and Riot Games creates renewal concentration risk.
- If growth stalls, Thinkingbox's acquired-office model becomes an integration drag across markets.
What makes Thinkingbox unique
- Thinkingbox spans six offices and combines production, strategy, and technology.
- Corey Hankey became COO in 2024, signaling disciplined multi-office delivery.
- Its roster includes Adobe, Chobani, Intuit, Riot Games, and Magic: The Gathering.
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Benefits
- Hybrid Work Options
- Flexible Work Hours
- Paid Vacation
- Paid Sick Leave
- Health Insurance