S

ScalePad

Automation-powered MSP platform for client experiences

Senior Full-Stack Developer - Security & Risk Products

Full-Time
No salary listed
Senior
Vancouver, BC, Canada
Remote
Software EngineeringAI Application Engineering, Full-Stack Engineering

About the job

Requirements
  • A minimum of 7 years of hands-on experience in SaaS application development across different layers of a software technology stack.
  • Proficiency in at least one of Java, Python, the .NET framework with C#, or React with TypeScript.
  • Familiarity with LangGraph, LangChain, and retrieval-augmented generation techniques.
  • Strong SQL and database management skills, including vector databases.
  • Proficiency in working within AWS or Azure environments.
  • A solid understanding of continuous integration and continuous delivery pipelines.
  • Knowledge of Agile development methodologies.
  • Ability to collaborate with business stakeholders to clarify data requirements.
  • Strong problem-solving abilities and a commitment to delivering practical solutions for end users.
Responsibilities
  • Develop entirely new products and innovate within the existing technology stack through research, analysis, design, and planning.
  • Build next-generation artificial intelligence-native cybersecurity and compliance products for partners and customers.
  • Create highly responsive front ends, scalable public application programming interfaces, and backend infrastructure using Java, C#, .NET, React, TypeScript, Angular, REST APIs, SQL, and AWS.
  • Write artificial intelligence agents, build Model Context Protocol servers, and roll out native artificial intelligence product features using Python, LangGraph, OpenAI, vector databases, and advanced prompting techniques.
  • Use artificial intelligence-assisted software development tools, practices, and methodologies to accelerate delivery.
  • Create software solutions through stakeholder collaboration, system analysis, and adherence to the development lifecycle.
  • Continuously roll out new features for applications.
  • Assess operational feasibility by analyzing and defining problems, specifying requirements, and proposing solutions.
  • Document and illustrate solutions with clear code, diagrams, and documentation.
  • Enhance operations by analyzing processes and suggesting improvements.
  • Safeguard operations through secure coding practices and confidentiality.
  • Support and mentor fellow engineers by providing guidance, coaching, and educational opportunities.
  • Uphold and enhance company coding standards and mentor junior and mid-level engineers to adhere to them.
  • Collaborate with the team to brainstorm and create new products and features while providing estimated delivery times.
  • Make swift, well-informed decisions and take ownership of large-scale services and applications.
Desired Qualifications
  • Familiarity with DevOps practices.

About the company

S

ScalePad

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Website

ScalePad provides managed IT support solutions tailored for small to mid-sized MSPs by offering ready-to-use, automated workflows that streamline operations and improve client experiences. Its products are cloud-based, subscription-driven software that MSPs can deploy quickly to automate routine tasks, standardize service delivery, and generate insights and reports. ScalePad differentiates itself by offering easy-to-use, out-of-the-box automation focused on MSPs, combined with additional value through industry insights and educational materials to position itself as a trusted thought leader in the MSP space. The company’s goal is to help MSPs save time, scale their operations, and deliver exceptional service, strengthening trust with clients and driving sustainable growth.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

2015

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Simplify Jobs

Simplify's Take

What believers are saying

  • ScalePad launched Copilot June 15, 2026, with GA planned for September 2026.
  • January 13, 2026 Produce8 acquisition adds software-usage intelligence for licensing and shadow AI.
  • ScalePad won four 2026 MSP Today Product of the Year awards, boosting credibility.

What critics are saying

  • Produce8 integration still occupies roadmap time, delaying revenue impact until late 2026.
  • Microsoft, ConnectWise, and Datto bundle adjacent workflows, squeezing ScalePad’s pricing power.
  • If MSPs adopt native PSA and RMM analytics, ScalePad becomes a replaceable reporting layer.

What makes ScalePad unique

  • Lifecycle Manager and ControlMap unify QBRs, compliance, SaaS, and AI context.
  • Copilot launched June 15, 2026, turning MSP insight into tasks inside workflows.
  • ScalePad serves 12,000 MSPs globally, creating deep channel distribution and usage data.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Stock Options
  • 401(k) Company Match
  • Professional Development Budget
  • Hybrid Work Options
  • Unlimited Paid Time Off
  • Wellness Program
  • Phone/Internet Stipend

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

17%

2 year growth

22%
Associated Press
Aug 12th, 2026
ScalePad launches redesigned Lifecycle Manager with AI-powered workflows for MSP client growth

ScalePad has launched an updated version of its Lifecycle Manager platform designed to help managed service providers strengthen client relationships and identify growth opportunities. The Vancouver-based company's reimagined Customer Success workspace integrates AI-powered workflows, SaaS management tools, and client insights into a single platform. The updated system addresses a key challenge for MSPs: connecting disparate information systems to prepare for strategic client conversations. According to CEO Chris Day, successful MSPs differentiate themselves by understanding client objectives and aligning technology decisions with business goals. New features include a redesigned user interface, SaaS management capabilities for tracking software usage and licensing, and ScalePad Copilot for data analysis and planning. The updates are available to partners through Lifecycle Manager Pro and Lifecycle Manager X plans.

Addigy
Jul 23rd, 2026
Addigy now connects with ScalePad Lifecycle Manager.

Addigy now connects with ScalePad Lifecycle Manager. By Joel Cedano on July 23, 2026 Managed Apple device and contact data now flows automatically from Addigy into ScalePad Lifecycle Manager - so client planning starts from a complete, current picture. Every strong client conversation starts with good data. If the device counts are stale, the contacts are wrong, or half the fleet is missing, even the best QBR turns into a scramble to reconcile spreadsheets before the meeting. That's the gap the Addigy <> ScalePad integration closes. ScalePad Lifecycle Manager now integrates with Addigy, automatically syncing managed Apple devices and client contacts from your Addigy environment. The data your Apple MDM already tracks now feeds the platform your team uses to plan, budget, and lead strategic client relationships. No re-keying, no exports, no drift between systems. What the ScalePad integration does. Once connected, Lifecycle Manager pulls two things from Addigy on an ongoing basis: * Managed Apple devices: your Mac, iPhone, iPad, and Apple TV fleet imported automatically, so asset data in Lifecycle Manager reflects what's actually deployed. * Client contacts: the people tied to each account synced across, so records stay accurate without manual upkeep. The result is less manual data entry, fewer stale records, and a more complete view of every client, the foundation for the roadmaps, budgets, and reviews Lifecycle Manager is built to drive. Why it matters for Apple-focused MSPs. Addigy is purpose-built Apple device management for MSPs, and with Lifecycle Manager, Addigy turn all operational work on endpoints into visible, strategic value for the client. Connecting the two means the effort you already put into managing Apple devices shows up where account managers and vCIOs actually plan. When client data is complete and current, it's easier to: * Spot aging infrastructure * Build multi-year roadmaps * Plan technology investments * Run QBRs that move the relationship forward Instead of gathering and cleaning data before every review, your team spends that time guiding clients toward better outcomes. That's the difference between managing technology and leading client strategy. Benefits for your MSP team: * The data enters once. Device and contact information lives in Addigy and flows into Lifecycle Manager automatically. * Inventory that stays current. As Apple devices are enrolled or retired in Addigy, Lifecycle Manager reflects it. Your asset picture is accurate the moment you need it, not after a cleanup pass. * QBRs and roadmaps built on real data. Walk into strategic reviews with a complete, up-to-date view of the client's Apple fleet, and spend the time advising instead of gathering. * Gain hours back across the team. Less manual data entry means more capacity for strategic work clients pay more for. Client benefits: * Smarter hardware budgeting. A complete view of device age and lifecycle makes refresh planning predictable, so fewer surprise expenses, clearer capital forecasts. * Problems caught early. Aging or at-risk devices surface before they fail, not after. * A stronger security and compliance footing. Planning starts from an accurate, current inventory of every managed Apple device. Getting started. This integration is available now. Connecting your Addigy environment takes just a few minutes, and devices and contacts start syncing into Lifecycle Manager automatically. If your team runs Addigy and ScalePad Lifecycle Manager, this is a quick connection that pays off in every client review that follows. Joel Cedano. Principal Product Manager at Addigy

MSP Influencer
Jul 13th, 2026
8 ways the SeedPod Cyber + ScalePad integration simplifies cyber insurance for MSPs.

8 ways the SeedPod Cyber + ScalePad integration simplifies cyber insurance for MSPs. Cyber insurance has become an increasingly important part of the MSP conversation, but the process of gathering information and supporting insurance discussions can be time-consuming. The new SeedPod Cyber + ScalePad integration is designed to help streamline cyber insurance workflows by leveraging operational data already available in ScalePad, making it easier for MSPs to support both their own insurance needs and those of their clients. 1. Reduces manual data collection The integration uses information already available in ScalePad, helping reduce the manual effort often associated with cyber insurance applications. 2. Simplifies the insurance process By connecting operational data with cyber insurance workflows, MSPs can spend less time gathering information and more time moving the process forward. 3. fits into existing workflows Many MSPs already use ScalePad in their daily operations. The integration works within an existing platform rather than requiring another standalone process. 4. supports more productive client conversations With operational information more readily available, MSPs can focus discussions on cyber risk, coverage considerations, and client needs instead of administrative tasks. 5. complements msp-specific coverage SeedPod Cyber specializes in cyber insurance and Tech E&O designed specifically for MSPs. The integration supports that MSP-focused approach by making relevant information more accessible during the insurance process. 6. helps streamline client onboarding Reducing the amount of manual information gathering can make it easier to begin cyber insurance discussions with both new and existing clients. 7. improves operational efficiency Bringing insurance-related workflows closer to the operational tools MSPs already use can reduce duplication of effort and simplify day-to-day processes. 8. supports a more connected risk strategy Cyber insurance is increasingly part of broader cybersecurity and risk management conversations. The integration helps connect operational insights with those discussions, making it easier for MSPs to approach cyber insurance as part of an overall risk strategy. why it matters Cyber insurance continues to evolve, and MSPs are looking for ways to simplify processes without sacrificing visibility or efficiency. By integrating with ScalePad, SeedPod Cyber is helping MSPs streamline cyber insurance workflows while supporting more informed client conversations. Interested in learning more about the SeedPod Cyber + ScalePad integration? Explore these resources:

ScalePad
Jun 15th, 2026
ScalePad introduces Copilot, an AI teammate built for MSP operations.

ScalePad introduces Copilot, an AI teammate built for MSP operations. Now available in Lifecycle Manager, Copilot transforms the platform from a system of record into a system of action. VANCOUVER, BC, Canada (June 15, 2026) - ScalePad today launched ScalePad Copilot in open beta, a response-and-task-based AI teammate built directly into Lifecycle Manager. MSPs have no shortage of information - between asset data, lifecycle insights, assessments, and customer planning tools. The challenge is turning those insights into action. Siloed data, disconnected workflows, and AI tools that lack operational context often get in the way. Unlike generic AI tools, Copilot already understands the customer data and workflows living within Lifecycle Manager. This allows it to surface priorities, make relevant recommendations, and help MSPs create follow-up actions through simple, natural language conversations. Copilot helps move work forward, while leaving MSPs in control of reviews, approvals, and final decisions. "MSPs don't have a visibility problem - they have an execution problem," said Chris Day, Founder and CEO of ScalePad. "Most AI tools stop at telling you what's wrong. ScalePad Copilot takes the next step by helping MSPs create the tasks, plans, and follow-ups that keep client work moving forward. Ask it, and it acts. That's what it means to turn insight into action." ScalePad Copilot is designed to handle the heavy lifting of preparation and analysis, helping MSPs spend less time gathering information and more time delivering value to clients. Today, MSPs can use Copilot to: * Prepare QBRs with customer-ready summaries, lifecycle insights, risks, opportunities, and recommendations. * Generate strategic meeting talking points based on customer data and activity. * Instantly summarize customer environments, surfacing key risks and opportunities. * Turn recommendations into action by creating initiatives and remediation tasks from planning discussions. "The value of AI isn't generating another answer - it's understanding operational context and helping teams take meaningful action," said Brandon Peterson, Chief Technology Officer at ScalePad. "Because Copilot is built directly into Lifecycle Manager, it understands customer environments, lifecycle risks, and operational workflows. That context is what makes automation useful." One AI teammate across the ScalePad ecosystem. The launch of Copilot in Lifecycle Manager builds on ScalePad's growing investment in AI, building on recent AI innovations introduced in ControlMap. Today, Copilot can draw information from across the ScalePad ecosystem, helping MSPs bring together lifecycle data, compliance insights, client planning information, and other operational context. By combining connected data with conversational interactions, Copilot can help MSPs move through complex, multi-step workflows more efficiently. This enables more informed recommendations, more relevant actions, and a more complete view of client environments. As ScalePad's AI capabilities evolve, MSPs will be able to work more seamlessly across ScalePad tools and workflows, without losing context or starting from scratch. ScalePad Copilot is now available in open beta within Lifecycle Manager. MSPs will receive unlimited credits for the first three months, with general availability planned for September 2026. About ScalePad: ScalePad enables MSPs to shift from reactive service to strategic impact, using Customer Success as the engine that drives trust, retention, and revenue. Its platform unifies risk insights, client planning, and success delivery, helping MSPs lead smarter conversations, close bigger deals, and show their value with every client. Media Contact: Brittany McDougall [email protected] (604) 334-8986

ScalePad
Jun 8th, 2026
ScalePad wins 2026 MSP Today Product of the Year Awards - Four years running.

ScalePad wins 2026 MSP Today Product of the Year Awards - Four years running. VANCOUVER, BC, Canada (June 8, 2026) - ScalePad has earned four 2026 MSP Today Product of the Year Awards, with Lifecycle Manager, ControlMap, Quoter, and Backup Radar each recognized for helping MSPs deliver stronger business outcomes for their clients. VANCOUVER, BC, Canada (June 8, 2026) - ScalePad has earned four 2026 MSP Today Product of the Year Awards, with Lifecycle Manager, ControlMap, Quoter, and Backup Radar each recognized for helping MSPs deliver stronger business outcomes for their clients. This marks the fourth consecutive year ScalePad solutions have received MSP Today Product of the Year honors. "Four straight years of recognition is exciting, but what matters most is what it represents for our partners," said Chris Day, CEO of ScalePad. "We're focused on helping MSPs connect technology, compliance, and business planning so they can deliver better outcomes for their clients." Today, more than 12,000 MSPs use ScalePad to transform operational data into business outcomes, helping them move beyond reactive support and become strategic partners to their clients. "It gives me great pleasure to recognize ScalePad as a 2026 recipient of TMC's MSP Today Product of the Year Award for their innovative solutions, Lifecycle Manager, ControlMap, Quoter, and Backup Radar," said Rich Tehrani, CEO of TMC. "Our judges were thoroughly impressed not only by the strength and features of these products, but by ScalePad's commitment to the Channel - empowering partners to deliver exceptional service and drive meaningful results for their clients." The four winning solutions. The MSP Today Product of the Year Award recognizes standout, channel-delivered products reshaping the managed services landscape. The four ScalePad solutions honored in 2026 include: Lifecycle Manager: The Customer Success Platform for MSPs Lifecycle Manager helps MSPs centralize client assets, goals, technology roadmaps, budgets, and planning in a single platform. It also provides visibility into SaaS usage, shadow IT, AI adoption, and technology risk, helping MSPs lead more strategic client conversations. ControlMap: Compliance as a Service, Built for MSPs ControlMap helps MSPs guide clients through every stage of the compliance journey, from assessment and remediation to audits and ongoing monitoring across more than 60 supported frameworks. Quoter: Quote-to-Cash Automation for the Unique Revenue Challenges of MSPs Quoter streamlines the entire quote-to-cash process by eliminating manual data entry, standardizing complex pricing, and integrating with PSA, CRM, distributor, payment, and accounting platforms. Backup Radar: Automated Backup Monitoring, Without the Noise Backup Radar helps MSPs identify backup failures that often go undetected, including missed backups that never trigger alerts. Automated monitoring and intelligent filtering reduce ticket noise while improving confidence across client environments. A platform Built for what's next. While these awards recognize individual products, they also reflect the growing depth and connectivity of the ScalePad platform. ScalePad's open API and ScalePad Model Context Protocol (MCP) give MSPs and developers a unified way to access and act on data across products, enabling AI tools such as Claude and Copilot to work within MSP workflows with minimal setup. ScalePad also continues to expand visibility beyond traditional infrastructure management. SaaS Management, included in Lifecycle Manager Pro, helps MSPs address SaaS sprawl, shadow IT, unmanaged AI adoption, and other emerging technology risks. Together, these investments help MSPs navigate a technology landscape that is becoming increasingly complex, connected, and AI-enabled. Continued industry recognition. The MSP Today Product of the Year Awards add to a growing list of industry recognition for ScalePad, including two Silver Stevie(R) Awards for Customer Service in 2026 and a second consecutive appearance on Canada's Best Workplaces(TM) list by Great Place To Work(R). Winners of the 2026 MSP Today Product of the Year Award will be featured on MSP Today and across TMCnet's media platforms. About ScalePad: ScalePad enables MSPs to shift from reactive service to strategic impact, using Customer Success as the engine that drives trust, retention, and revenue. Its platform unifies risk insights, client planning, and success delivery, helping MSPs lead smarter conversations, close bigger deals, and show their value with every client.