IT Support Specialist

LeanDNA appoints vice presidents in customer success push. Wed, 5th Aug 2026 (Yesterday) LeanDNA has appointed Lindsey Brown Vice President of Customer Success and promoted Daniel Taylor to Vice President of Solutions & Services, expanding its customer-facing leadership team. Brown joins from Zello, where she served as vice president of customer success, and previously held customer success leadership roles at AlertMedia. At LeanDNA, she will lead the global customer success organisation. Taylor, who has been with the company for 12 years, will take on a newly created role that combines solutioning, customer education, and professional services. He previously helped build LeanDNA's global customer success operations. The appointments come as LeanDNA continues to add senior leaders during a period of growth. In 2025, it secured a strategic growth investment from Accel-KKR and was named to the Inc. 5000 list of the fastest-growing private companies in the US for a fourth consecutive year. Over the past two years, the company has also added leaders across engineering and product, alongside the appointment of Andy Ellenthal as chief executive officer. Customer roles Brown brings more than a decade of customer success leadership experience. Based in Austin, she will work with manufacturers as LeanDNA expands its customer organisation. Ellenthal said the appointments reflect a broader shift in how LeanDNA supports customers. "Lindsey joins us at a pivotal moment of growth. Her track record of building customer-obsessed teams and delivering meaningful outcomes is exactly what our customers deserve as we scale. At the same time, Daniel's move into Solutions & Services reflects the natural evolution of how we show up for the manufacturers we serve. Together, these leaders position us to help customers realize value faster than ever," said Andy Ellenthal, chief executive officer of LeanDNA. Brown said the role aligns with her focus on customer results. "Every experience in my career has reinforced my passion for helping customers achieve meaningful outcomes and building teams that make a lasting impact. I'm energized to partner with the talented team at LeanDNA as we continue helping manufacturers optimize their supply chains and drive business results. This is a customer-focused, innovative organization, and I couldn't be more excited for what's ahead," Brown said. Expanded remit Taylor's new position formalises a broader remit across services and education as LeanDNA looks to align its advisory and delivery functions. In 2025, Supply & Demand Chain Executive recognised him as a "Pros to Know" honoree for his leadership in customer success operations. The combined structure is intended to shorten the time it takes customers to see returns from LeanDNA's software and services. The company sells supply chain execution software to discrete manufacturers, with a focus on factory-first supply planning and inventory optimisation. Taylor said the new structure reflects how LeanDNA is evolving its customer support model. "We're building an organization designed to help customers realize value faster and turn our collective expertise into a real competitive advantage. Winning in any complex enterprise environment is a team sport, and we have a phenomenal team that I'm excited to keep building. This newly created role is a natural progression of how we show up for our customers," Taylor said. LeanDNA helps manufacturers manage materials visibility, supplier collaboration, and inventory decisions. Its APEX platform is designed to give supply chain teams a clearer view of current and incoming materials and support action based on inventory needs. For LeanDNA, the leadership changes also signal a continued emphasis on post-sale relationships at a time when software companies face pressure to retain customers and demonstrate measurable returns. Bringing in a senior customer success executive from outside the business while elevating a long-serving internal leader suggests a dual approach of adding external experience and preserving operational continuity. That continuity rests in part with Taylor, whose tenure stretches back to the company's early years. Brown, meanwhile, brings experience from software companies that built customer success functions during periods of expansion. LeanDNA operates in a market where manufacturers are trying to improve delivery performance while managing working capital and inventory levels. That increases demand for software vendors that can not only sell tools, but also help customers use them effectively across procurement, planning, and supplier teams.

AlertMedia appoints first president, chief AI officer. The risk intelligence company has made four new appointments to its executive leadership team. Published on May. 21, 2026 Rose Velazquez | May 21, 2026 Enterprise risk intelligence and response company AlertMedia announced the appointment of its first president and its first chief AI officer. Alex Vaccaro, who previously served as the company's chief marketing officer, will take on the role of president, while Eric Curwin, formerly VP of data and AI, will serve as chief AI officer. In her new role as president, Vaccaro will still support marketing and revenue operations and maintain responsibility for AI strategy. Curwin will work closely with Vacarro to set the architectural standards and security governance for AI systems across AlertMedia's platform and partner with internal organizations to fuel AI adoption. "AlertMedia exists to help organizations keep their people safe. Every investment we make in our platform and across our organization is in service of that mission," Vaccaro said in a statement. "Over the past year, we've introduced three new products, including real-time, AI-powered early risk signals as well as unique, agentic capabilities designed to help organizations identify and monitor acute threats to their executives and brands. I'm energized to continue accelerating the rate at which we bring new capabilities to market and ensuring they translate to real impact for the thousands of organizations that rely on us." Alongside the appointments of Vacarro and Curwin, AlertMedia announced the promotions of Stuart Gray and John Yarbrough to its executive leadership team as chief customer officer and chief marketing officer, respectively.

AlertMedia appoints first President and Chief AI Officer to support continued growth and innovation. Alex Vaccaro promoted to President as AlertMedia expands its executive team to match accelerating AI momentum and customer growth. May 20, 2026 Prev Next 1 of 43,123 AlertMedia, the leading provider of risk intelligence and response solutions, announced four executive leadership promotions. Alex Vaccaro, formerly Chief Marketing Officer, has been named the company's first President, reporting to CEO Christopher Kenessey. As President, Vaccaro will lead strategic initiatives, including AlertMedia's AI strategy, as the company continues releasing AI native products and embedding AI across its platform and operations. The company also appointed Eric Curwin as the company's first Chief AI Officer, where he will work closely with Vaccaro on AI strategy and lead AI design and development across the platform and business. Additionally, Stuart Gray has been promoted to Chief Customer Officer and John Yarbrough to Chief Marketing Officer, with both joining the executive leadership team. The expansion of AlertMedia's leadership team positions the company to continue accelerating its pace of innovation as it brings new offerings to market. "These leaders have built the foundation for AlertMedia's next chapter, and their promotions reflect both individual impact and the strategic priorities that will define the company's future," said Christopher Kenessey, CEO at AlertMedia. "As we continue investing aggressively in new capabilities designed to mitigate organizational risks, deepen our partnership with more than 3,500 customers who trust us to support mission-critical workflows, and expand our global footprint, Alex, Eric, Stuart, and John are the right leaders to help execute and achieve our long-term vision." Today's enterprise risk environment is driven by escalating geopolitical instability, intensifying weather events, and the growing operational complexity of global, distributed workforces. Simultaneously, AI provides organizations with opportunities to transform how they detect threats, communicate with employees, and coordinate incident response efforts with greater speed and accuracy. AlertMedia's Risk Intelligence and Response platform helps organizations navigate this increasingly volatile threat environment by bringing the entire risk management lifecycle into a single, unified operating system purpose-built for security and resilience teams. Since 2020, AlertMedia has embedded AI across its platform, pioneering the first AI-powered assistant in its category and in 2025 launching AI-native, agentic capabilities - including Real-Time Signals and Social Intelligence - that help organizations detect early risk signals across the digital landscape. AlertMedia's leadership team additions position the company to continue accelerating its pace of innovation as it brings new offerings to market that help customers reduce alerting noise, speed time-to-detection, and reach affected employees faster during time-sensitive incidents. Promotions announced: * Alex Vaccaro, President. Vaccaro joined AlertMedia eight years ago, most recently serving as Chief Marketing Officer. She has been a principal architect of the go-to-market strategy that grew the company from an early-stage startup into a market leader with well over $100 million in ARR serving more than 3,500 organizations across 150+ countries. In her expanded role as President, Vaccaro will continue to support Marketing and Revenue Operations while taking on broader responsibility for AI strategy and company-wide strategic initiatives. * Eric Curwin, Chief AI Officer. Formerly VP of Data & AI, Curwin's appointment as AlertMedia's first Chief AI Officer marks a significant step in the company's commitment to AI innovation across both its product portfolio and its internal operations. As Chief AI Officer, Curwin will set the architectural standards and security governance for AI systems across the platform, partner with product, engineering, and business function leaders to accelerate the responsible adoption of AI capabilities - spanning product AI, the enterprise data platform that supports advanced AI use cases, and AI-driven automation across the business. * Stuart Gray, Chief Customer Officer. Formerly SVP of Customer Experience, Gray will lead AlertMedia's global customer organization, spanning Customer Success, Customer Support, and Renewals, with responsibility for ensuring customers realize the full value of the AlertMedia platform across every stage of their lifecycle. * John Yarbrough, Chief Marketing Officer. Formerly SVP of Corporate Marketing, Yarbrough will lead AlertMedia's global marketing organization, spanning brand, demand generation, content, creative, web, communications, and product marketing, with responsibility for fueling continued growth both domestically and internationally. "AlertMedia exists to help organizations keep their people safe. Every investment we make in our platform and across our organization is in service of that mission," said Vaccaro. "Over the past year, we've introduced three new products, including real-time, AI-powered early risk signals as well as unique, agentic capabilities designed to help organizations identify and monitor acute threats to their executives and brands. I'm energized to continue accelerating the rate at which we bring new capabilities to market and ensuring they translate to real impact for the thousands of organizations that rely on us."