All Accor

Global hotel management, franchising, loyalty program

Assistant Manager - Catering Sales

Account ManagementUpdated on Nov 11

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Business or Hotel School / University degree.
A minimum of 5 years of hotel sales experience.
Spoken and written English.
Professional experience.
Knowledge of Accor sales tools, Excel, PowerPoint, ANAIS, distribution and reservation systems, and sales techniques.
Expertise in the segment.
Strong leadership, interpersonal, and training skills.
Good communication and customer contact skills.
Ability to work well in stressful and high-pressure situations.

Responsibilities

Manage and implement sales and distribution strategy within the assigned business scope to increase total sales volume and hotel market share.
Understand the global sales strategy and distribution channels and translate the strategy into a hotel approach.
Work with hotel teams to achieve goals and collaborate with Account Managers and hotel teams to preserve the one-face-to-the-customer strategy.
Achieve business targets by managing total revenue and market share, and develop sales through TARS-connected channels in favor of hotel direct channels where possible.
Define and implement the hotel sales strategy in accordance with the country and brand global strategy.
Identify business opportunities and promote and enroll clients in Accor loyalty programs to support hotel client loyalty.
Track, analyze, and report market business trends and recommend new opportunities using ANAIS.
Shadow new joiners in the Sales Team.
Promote a sales culture and performance in the hotel by participating in Sales and Revenue meetings and regularly providing information to hotel teams.

Desired Qualifications

Hotel operational experience is a plus.
Result orientation, proactivity, analysis, conceptualization, strategy, persuasion, relationship skills, understanding of the external and internal environment, and customer focus.
Service orientation, attention to detail, teamwork, motivation, and self-starting ability.
Maintain a well-presented and professionally groomed appearance.

Job Description

Job Title: Assistant Manager - Catering Sales

Department: Sales and Marketing

Location: Sofitel, Mumbai-BKC

Job Purpose

Within the framework of the sales policy, manage and implement sales and distribution strategy in his business scope (Segment or region) in order to increase the total sales volume and hotel Market Share.

Key Interactions

Internally

DOSM,DOS& Director of Revenue,
Marketing Team
Global Sales Team-Account Managers.
International Sales Coordinators

Externally

Corporate (B to B) clients including procurement, meeting planners, company decision makers.
Wholesalers, Travel Agencies, MICE companies

Primary Responsibilities

•Understanding the global Accor sales strategy and distribution channels

•Being able to translate the strategy into a hotel approach

•Working with various hotel teams to achieve goals

•Collaborating permanently with the Account Managers and hotel teams in order to preserve the “one face to the customer” strategy.

Other Responsibilities

Financial

Achieve business targets by managing the total revenue and Market share, develop where possible sales through TARS connected channels, in favor of hotel direct channels.

Operational

Define and implement the hotel sales strategy in accordance with the country/brand global strategy
Identify business opportunities and ensure clients loyalty in the hotel through the promotion and enrolment to Accor loyalty programs.

Business plan /Analysis

Track, analyse and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.

Team Management

Shadowing new joiners in the Sales Team.

General Duty

Ensure that a “Sales culture & performance” is spread in the hotel, through the participation in Sales & Revenue meetings and regular information provided to the hotel teams

Competencies

Personal

Result Oriented
Proactivity
Analysis / Conceptualization / Strategy
Persuasion
Sense of Relationship
External and internal environment understanding
Customer Focus

Technical

Spoken and written English
Professional experience
Accor sales tools
Excel & PowerPoint
ANAIS
Distribution & Reservation systems
Sales techniques
Expertise in the segment

Qualifications

Knowledge and Experience

Business or Hotel School / University degree
Hotel operational experience is a plus
Minimum 5 years of hotel sales experience

Additional Information

Competencies

Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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