Full-Time

Technical Account Manager

Credentialing

Posted on 9/24/2025

QGenda

QGenda

501-1,000 employees

Unified platform for healthcare workforce management

No salary listed

No H1B Sponsorship

Remote in USA

Remote

Applicants must be authorized to work for any employer in the United States, including being located in the US.

Category
Sales & Account Management
Requirements
  • 1 to 2 years of experience with provider credentialing
  • 1 to 2 years of experience with customer support or customer relationship management
  • SaaS/Software technical configuration and service experience
  • Experience/exposure to the Healthcare market and IT ecosystem
  • Strong technical communication skills, both written and verbal
Responsibilities
  • Provide technical support and respond to escalated support tickets for QGenda Credentialing customers
  • Participate in ongoing planning, implementation and optimization of automated workflows to drive scalable customer success activities and customer support
  • Assist in the onboarding of customers to QGenda by providing organized training to admins and end users to ensure customers maximize the power of the QGenda Credentialing platform
  • Build and maintain deep technical expertise in the QGenda Credentialing platform; serve as a subject matter expert on new features as they are released, and deliver training on those capabilities to both internal and external audiences.
  • Demonstrate expertise on technical topics by collaborating with the Customer Success team to help prepare for business reviews
  • Manage and achieve key business metrics including CSAT, Response and Resolution Time, Productivity, Adoption and Revenue Retention goals
  • Collaborate with Customer Success, QGenda Support, Product Liaison and other teams to assist with technical issues raised by customers
  • Provide effective feedback to team members and their respective supervisors
  • Adhere to existing best practices and offer input to establish new or update existing best practices
  • Lead client onsite activities related to implementation and preparation for go-live
  • Adhere to all company policies, QGenda workflows and case entry requirements
  • Ability to interact across organizations to ensure outstanding service is delivered
Desired Qualifications
  • Success COACHING CCSM Level 1 and Level 2 certifications

QGenda provides a unified workforce management platform, QGenda ProviderCloud, for healthcare organizations. It helps activate, deploy, and manage the healthcare workforce—physicians, nurses, and staff—through a subscription-based cloud platform that supports scheduling, staffing optimization, and labor-cost reduction. The system is designed to boost provider engagement and retention by streamlining workforce operations, backed by Best-in-KLAS technology and a dedicated customer experience team. QGenda differentiates itself by offering a platform built specifically for the entire healthcare team, used by 4,500+ organizations and 650,000+ providers. Its goal is to help health systems meet rising demand, reduce burnout, and address staffing shortages by making workforce management more efficient and effective.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • Workday certified integration on May 5, 2026, boosts data visibility and labor cost control.
  • New Innovations acquisition expands residency management for academic medical centers.
  • Courtney Green appointment September 2024 enhances nurse scheduling solutions amid shortages.

What critics are saying

  • Workday bundles competing scheduling module, eroding QGenda's 4,500 clients in 12-18 months.
  • New Innovations integration fails post-July 2025 acquisition, causing academic churn in 6-12 months.
  • UKG sues QGenda for IP infringement on time algorithms, halting sales in 12-24 months.

What makes QGenda unique

  • ProviderCloud unifies credentialing, scheduling, and analytics into healthcare-specific platform launched March 2022.
  • Schedule-centric data powers workflows across EHR, HRM, and RCM systems for 650,000 providers.
  • Incorporates 40,000 pay rules addressing healthcare complexities for accurate compliance.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Hybrid Work Options

Commuter Benefits

Phone/Internet Stipend

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

0%
QGenda
May 5th, 2026
QGenda unlocks new value for Healthcare Workforce management with Certified Integration to Workday Human Capital Management.

QGenda unlocks new value for Healthcare Workforce management with Certified Integration to Workday Human Capital Management. Partnership Creates a Unified Healthcare Workforce Ecosystem that Improves Operational Efficiency, Increases Workforce Data Visibility, and Strengthens Labor Cost Control ATLANTA, May 5, 2026 - QGenda, a leading provider of healthcare workforce management solutions, today announced a new partnership agreement with Workday. The agreement is designed to create a unified workforce ecosystem for healthcare organizations, with QGenda solving the complex scheduling needs specific to healthcare systems. This approach will align HR, scheduling, time tracking, and payroll data to improve operational efficiency, increase workforce data visibility, and control labor costs. As a Workday Innovation Partner with a Certified Integration, QGenda delivers a validated and scalable integration that connects Workday Human Capital Management (HCM) with QGenda workforce scheduling. By seamlessly connecting employee records, schedules, timekeeping, and payroll, healthcare organizations gain real-time visibility into their workforce, improve operational agility, strengthen compliance, and help ensure compensation accurately reflects clinical work performed. "Manual data entry and lack of real-time visibility to workforce data can create inefficiencies and increase the risk of payroll errors," said Jessica Lewis, Chief Human Resources Officer, Singing River Health System. "By connecting QGenda and Workday, we've established a true single source of truth for our workforce data. Now our scheduling, timekeeping, and payroll processes are seamlessly aligned, which gives us greater confidence in compensation accuracy and improves transparency for our clinicians. At the same time, we can reduce administrative burden and enable more strategic workforce planning across the enterprise." QGenda's integration with Workday helps healthcare organizations: * Deploy the right clinicians with reliable, up-to-date workforce data * Reduce manual reconciliation across HR, scheduling, and payroll workflows * Improve control over premium labor costs and enhance workforce cost forecasting * Support compliance with labor regulations and organizational policies * Strengthen employee trust with accurate pay and real-time visibility into schedules and time-off balances By keeping workforce information aligned across systems, healthcare organizations gain fewer errors, stronger financial oversight, improved workforce satisfaction, and more time to focus on delivering high-quality patient care. "This partnership reinforces QGenda's healthcare-specific expertise and proven ability to help health systems deploy care teams more effectively, reduce premium labor costs, and improve workforce satisfaction," said Greg Benoit, CEO, QGenda. "With seamless integrations, this empowers leaders with accurate, real-time demographic, scheduling, and time and attendance data to activate, deploy, and manage the entire healthcare team across the enterprise." More information on QGenda's integration can be found on the Workday Marketplace, which provides easy access to solutions built by Workday and its partners. Workday Human Capital Management (HCM) is a unified system for managing people and financial operations. When integrated with QGenda's healthcare-specific workforce management platform, organizations gain a complete, enterprise-wide view of their workforce to support operational resilience and financial performance. About QGenda QGenda optimizes healthcare workforce management everywhere care is delivered. The QGenda healthcare workforce management platform empowers organizations to effectively deploy workforce resources, with solutions for scheduling, credentialing, on-call management, clinical capacity management, time and attendance, residency management, and workforce analytics. More than 4,500 healthcare organizations, including leading physician groups, hospitals, academic medical centers, and enterprise health systems, use QGenda to advance workforce scheduling, optimize capacity, and improve access to care. QGenda is headquartered in Atlanta, Georgia. Learn more at www.QGenda.com. About Hearst Health The mission of Hearst Health is to guide healthcare organizations by delivering essential intelligence and software that improve the quality, safety and efficiency of care. Hearst Health has been innovating with care for more than 40 years, with a commitment to making a lasting positive impact on health. The Hearst Health companies - FDB, Homecare Homebase, MCG, MHK, QGenda, and Zynx Health - elevate care by informing and empowering participants across the health journey. To learn more, visit www.hearst.com/hearst-health and follow @Hearst Health on LinkedIn. Discover how QGenda can address your specific healthcare workforce management challenges and exceed your expectations.

Business Wire
Jul 10th, 2025
QGenda Announces Acquisition of New Innovations

QGenda, a Hearst company and a leading provider of software that empowers healthcare organizations to streamline care team scheduling, optimize staffing and ...

Business Wire
Jul 9th, 2025
QGenda Acquires New Innovations RMS

QGenda, a Hearst company, has announced the acquisition of New Innovations, the largest provider of residency management software. This acquisition aims to enhance QGenda's capabilities in streamlining care team scheduling and optimizing staffing for healthcare organizations.

Hearst
Jul 9th, 2025
QGenda Announces Acquisition of New Innovations

QGenda announces acquisition of New Innovations.

PR Newswire
Jun 5th, 2025
Leaders From Sharp Healthcare And Mcg Discuss Ai-Driven Utilization Management Success At Cmsa 2025

Care management experts will discuss the benefits of leveraging new technologies to reduce hospital administrative burdensDALLAS, June 5, 2025 /PRNewswire/ -- MCG Health, part of the Hearst Health network and an industry leader in evidence-based guidance and technology, announces its participation in the 2025 CMSA Annual Conference in Dallas, Texas, from June 24-27, 2025. Thought leaders from MCG Health will present on the topic of assistive AI technology and its transformative impact on utilization management (UM) processes. Additionally, Sharp HealthCare, a valued MCG client, will host a separate session to share its success story in reducing administrative burdens for hospital staff through AI advancements. Both presentations will spotlight innovative approaches to streamlining hospital UM operations and enhancing efficiency.Tonya Soroosh, the System Director of Case Management at Sharp HealthCare, will present the session, "Unleashing AI for UM: The Critical Role of Change Management," on Thursday, June 26, 2025, from 2:30 p.m. to 3:30 p.m. CDT

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