Director of Customer Success - Industrial
About the job
- At least 7 years of people management experience.
- At least 10 years of experience working in enterprise software.
- Understanding of enterprise software-as-a-service business motions and the customer lifecycle.
- Proven customer management skills with enterprise customers.
- Experience in process manufacturing industries, including oil and gas, chemicals, pharmaceuticals, power, and mining, metals, and minerals.
- Ability to develop working relationships at all levels of management, both inside and outside Seeq.
- Develop and execute customer success strategies aligned with company goals and customer objectives.
- Build and maintain strong relationships with key customers, serving as a trusted advisor and strategic partner.
- Manage business performance against gross retention, net revenue retention, and expansion targets.
- Lead and manage a team of customer success managers and analytics engineers, providing guidance and support and fostering a collaborative team culture.
- Recruit and develop new team members.
- Analyze customer performance data, identify trends, and make data-driven recommendations for campaign optimization and improvement.
- Continuously evaluate and optimize customer success processes to enhance efficiency and effectiveness.
- Communicate complex ideas, strategies, and data to internal teams and external customers through presentations and business reviews.
- Stay informed about industry trends, emerging technologies, and best practices in performance marketing to guide customers and act as a thought leader.
- Resolve conflicts, challenges, and customer escalations effectively and efficiently.
- Foster collaboration and cross-functional alignment with sales, marketing, analytical engineering, and operations teams to deliver a seamless customer experience.
- Experience building teams and customer success motions.
- Experience working with advanced analytics platforms sold and implemented in manufacturing environments.
- A bachelor's degree, MBA, or equivalent experience.
About the company
Seeq provides a data analytics platform focused on time series data for manufacturing. It processes large streams of operational data and, using machine learning and artificial intelligence, converts them into actionable insights in near real-time, reducing data analysis from months to days. The platform is designed to be user-friendly and accessible to a wide range of roles within a company, with industry-specific, tailored solutions and a subscription-based access model. A recent Databricks partnership signals a commitment to accelerating data convergence across enterprises, further enhancing the service. Seeq differentiates itself by specializing in time series analytics for manufacturing, offering broad role accessibility, and industry-tailored solutions, rather than generic analytics tools. Its goal is to help businesses operate more efficiently, increase profitability, and improve sustainability by turning vast time series data into timely, clear insights.
Company Size
201-500
Company Stage
Series D
Total Funding
$255.8M
Headquarters
Seattle, Washington
Founded
2013
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Simplify's Take
What believers are saying
- Conneqt North America 2026 featured Intel, Eli Lilly, International Paper, and PBF Energy.
- RWE expanded Seeq condition monitoring in March 2026, reducing turbine shutdowns and maintenance labor.
- G2 named Seeq a 2026 Best Analytics Products winner on August 25, 2026.
What critics are saying
- Agent Q can access every Vantage Room, increasing data-leak exposure and compliance scrutiny.
- Seeq Intelligence depends on enterprise packaging; stalled renewals would pressure revenue quickly.
- If industrial AI becomes a feature inside AVEVA or Databricks, Seeq loses standalone demand.
What makes Seeq unique
- Seeq Intelligence, launched March 3 2026, fuses industrial data, context, and agentic AI.
- Agent Q analyzes Vantage Rooms and Workbench data, embedding subject-matter expertise into decisions.
- Seeq's closed-loop integrations with Innovapptive and Assurea connect analytics to execution and GxP validation.
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Benefits
Parental Leave
Unlimited Paid Time Off
Phone/Internet Stipend
Health Insurance
Life Insurance
Disability Insurance
Vision Insurance
Dental Insurance
Paid Vacation
Home Office Stipend
Company Equity
Remote Work Options
Growth & Insights and Company News
6 month growth
0%1 year growth
-1%2 year growth
-3%Seeq and Applied Computing have signed a commercial agreement to combine Applied Computing's Orbital, a foundation model built for energy operations, with Seeq's industrial intelligence platform. The companies announced the deal on October 13, 2026. Orbital detects and diagnoses equipment and process issues, while Seeq's analytics tools let teams investigate those findings and visualise operational data. The companies say the pairing should improve efficiency, emissions, and reliability. The first use will support INSITE, a digital platform from engineering company KBR that serves the ammonia, petrochemical, LNG, and oil and gas industries. Analysts at KBR Innovation Studio Bengaluru will use Seeq to examine anomalies Orbital flags and write customer reports. The companies also plan to explore a two-way integration between the products.
Seeq, a global leader in Industrial AI, has announced a collaboration with Cognizant to accelerate manufacturing analytics adoption in life sciences and pharmaceuticals. The partnership combines Seeq's industrial AI and analytics platform with Cognizant's advisory, implementation, and change management capabilities. The collaboration will initially focus on helping pharmaceutical manufacturers improve operational efficiency through Seeq's Operational Efficiency and OEE Industry Solution. This enables companies to move from site-specific dashboards to standardised performance management across multiple sites. For regulated pharmaceutical environments, Seeq offers purpose-built capabilities designed to support compliance with 21 CFR Part 11 requirements, including auditability and data integrity features. The partnership aims to help manufacturers operationalise use cases such as Continued Process Verification and Overall Equipment Effectiveness. Whilst launching in life sciences, both companies see potential to expand the collaboration into other complex manufacturing sectors.
Partnership announcement: Assurea and Seeq. Assurea and Seeq have partnered to help pharma and biotech organizations adopt Seeq for Pharma & Biotech within GxP-regulated environments. Seeq for Pharma helps pharmaceutical and biotech teams use advanced analytics and monitoring to gain insights from process and manufacturing data, improve process performance, monitor quality, and support reporting across regulated operations. Assurea will serve as the implementation and validation partners for Seeq. As part of the partnership, Assurea has developed a validation package for Seeq that combines Assurea's expertise in CSV and GxP compliance with Seeq's technology. The package provides a structured, risk-based validation approach with pre-defined validation documentation, testing frameworks and validation deliverables, alignment with FDA/EMA guidance and GAMP 5 principles, and ongoing support as the platform evolves. The goal is to reduce the validation burden and support faster implementation for Seeq's customers to move into GxP use with confidence.
Seeq named to Inc.'s 2026 Best Workplaces list. Jun 11, 2026, 10:13 ET Annual list recognizes the businesses that set the standard for workplace success and awards excellence in company culture SEATTLE, June 11, 2026 /PRNewswire/ - Seeq, a global leader in industrial AI, is proud to announce it has been named to Inc.'s 2026 Best Workplaces list. The list, available at Inc.com, honors American companies that have built exceptional workplaces and vibrant cultures that support their teams and businesses, whether in-person, remote, or hybrid. The award recognizes standouts among hundreds of applicants, each of which are comprehensively measured and evaluated in numerous categories. The process involved a detailed employee survey conducted by Quantum Workplace that covered critical elements, including management effectiveness, perks, professional development, and overall company culture. Each company's benefits were also audited to determine the overall score, and Seeq is honored to be included among the companies recognized this year. "Our people are at the heart of everything we do at Seeq, and being recognized by Inc. as one of the Best Workplaces reflects the culture they have helped create," said Dr. Lisa Graham, CEO of Seeq. "We are committed to fostering an environment where employees are empowered to do meaningful work, grow together, and bring their expertise to solving manufacturing's most complex challenges. That commitment to teamwork helps employees feel supported and connected, while giving them the flexibility to thrive professionally and personally." Seeq creates industrial AI and decision intelligence solutions that enable organizations to turn industrial data into faster, better decisions that drive enterprise-wide outcomes. By amplifying human expertise with AI, Seeq delivers actionable operational insights and creates decision traceability that enables engineers, operators, and business leaders to improve reliability, optimize performance, increase productivity, and advance more sustainable operations. Organizations across oil and gas, specialty chemicals, pharmaceuticals and life sciences, semiconductors, mining, and many more industries rely on Seeq to make better operational decisions at scale. Investors in Seeq include Second Avenue Partners, Altira Group, Insight Partners, Sixth Street Growth, Chevron Technology Ventures, and Saudi Aramco Energy Ventures. "This year's Best Workplaces list goes beyond great company culture - it highlights companies making meaningful and sustained investment in their employees," says Bonny Ghosh, editorial director at Inc. "Even in a labor market that favors employers, these companies understand that an intentional and authentic commitment to their teams drives stronger employee retention, engagement, and ultimately, a stronger business overall." To view the full list of winners, visit Inc.com. About Seeq Seeq, a global leader in industrial AI, delivers a self-service platform with capabilities spanning from advanced analytics to enterprise-level decision intelligence. Seeq's approach - human expertise, amplified by AI - powers real transformation at many of the largest, most innovative companies in industry in verticals like oil & gas, specialty chemicals, pharmaceuticals and life sciences, semiconductors, mining, and many more. Seeq empowers leaders to drive meaningful, enterprise-wide change in operational efficiency, sustainability, human productivity, and profitability. Seeq is a privately held virtual company with employees around the globe. To learn more about Seeq, visit www.seeq.com. About Inc. Inc. is the leading media brand and playbook for entrepreneurs and business. Through its journalism, Inc. aims to inform, educate, and elevate the profile of its community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating the future of business. Inc. is published by Mansueto Ventures LLC, along with fellow leading business publication Fast Company. For more information, visit www.inc.com. About Quantum Workplace Quantum Workplace, based in Omaha, Nebraska, is an HR technology company that serves organizations through employee-engagement surveys, action-planning tools, exit surveys, peer-to-peer recognition, performance evaluations, goal tracking, and leadership assessment. For more information, visit QuantumWorkplace.com. SOURCE Seeq Corporation
Seeq, a global leader in Industrial AI, is hosting Conneqt North America 2026 in Orlando, focused on the theme "Analytics to Intelligence". The conference brings together industrial operations leaders to explore how AI and emerging technologies are accelerating business outcomes. CEO Dr Lisa Graham will introduce Seeq's concept of "Decision Capital", describing it as institutional knowledge built across data, analytics, context and expertise. The event features keynotes from Seeq leadership and LNS Research President Matthew Littlefield, alongside customer-led sessions from organisations including International Paper, PBF Energy, Intel and Eli Lilly. Chief Product Officer Mark Derbecker will demonstrate Seeq Intelligence, the company's AI-driven decision intelligence platform. Amazon Web Services and Radix serve as gold sponsors for the event.