Operations Manager
No salary listed
Junior
Branson, MO, USA
In Person
Operations & Logistics
About the job
Requirements
- Proven skills using Microsoft Office Suite, including Excel, Outlook, and Word.
- Ability to work any shift, including nights, weekends, and holidays, and in varying weather conditions.
- Cash-handling experience and basic mathematical skills sufficient to make change.
- Ability to comprehend written and verbal communication.
- Ability to multitask, work independently, and make reasonable and ethical decisions quickly in a fast-paced environment.
- At least 2 years of Operations Management experience in Guest Services, Retail, and Food & Beverage.
- At least 2 years of experience supervising or leading a team.
- Ability to climb, bend, kneel, stoop, stand, and walk throughout the work area for prolonged periods.
- Ability to lift and/or move up to 50 pounds.
- Regular attendance is required.
Responsibilities
- Provide exceptional customer service in a timely and responsive manner, including responding to guest complaints and team member issues.
- Direct and supervise employees in all departments, including admissions, retail, food and beverage, exhibits, laser tag, and ropes.
- Frequently walk through the building to ensure operations are running smoothly.
- Prepare work schedules for team members to ensure staffing levels coordinate with projected daily sales.
- Supervise team members through interviewing, recognition, counseling, and exits.
- Ensure the facility maintains a safe and clean environment for team members and guests.
- Manage inventory, stock, and reorder food and merchandise as needed for business operations.
- Perform other duties as assigned.
Desired Qualifications
- Previous management experience in an attraction, theme park, or high-volume entertainment venue environment.
About the company
WonderWorks is an operator of indoor educational entertainment attractions. The company combines interactive science exhibits with activities, group programs, food, retail, and event experiences. It serves families, tourists, schools, groups, and event guests. Its operating model centers on location-based attractions staffed for guest flow, safety, programming, and facility operations. Teams work across guest service, attractions, education, food, retail, maintenance, sales, and management. The organization combines location-based entertainment expertise with practical delivery for visitors and groups.
Company Size
N/A
Company Stage
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Total Funding
N/A
Headquarters
N/A
Founded
N/A
Simplify's Take
What believers are saying
- Wonder raised $650 million in July 2026 at a $9 billion valuation.
- Wonder grew from 46 to 140 locations in thirteen months, proving expansion velocity.
- Nestlé's $100 million partnership validates WonderWorks and accelerates B2B distribution channels.
What critics are saying
- Wonder cut 7% of staff in September 2026, including Grubhub roles, signaling pressure.
- Wonder's 2027 IPO creates execution risk if unit economics disappoint public investors.
- Nestlé and restaurant chains can copy WonderWorks, compressing margins before nationwide expansion.
What makes WonderWorks unique
- Wonder bundles food halls, Grubhub, Blue Apron, and WonderWorks into one mealtime stack.
- Wonder's Infinite Kitchen automates bowl-making, enabling faster throughput and tighter labor control.
- WonderWorks turns Wonder's operating model into turnkey B2B foodservice for hotels and stadiums.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Paid Vacation
- Paid Holidays
- 401(k) Retirement Plan