Sales and Service Manager

Job description:

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

• Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model.

• Leads and coaches team members to best in class internal and external customer service.

• Proactively seek to bring in external business via disciplined calling and sales efforts.

• Participate in the development and management of sales activities and processes for the branch.

• Be an ambassador of technology by utilizing the customer relationship management platform.

• Act as a product/services referral source for various bank departments including loans, trust and investments.

• Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate.

• Support branch management to oversee operations, administration, staffing, audits, compliance, and security.

• Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.

• Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.

• Perform other tasks as may be assigned by management.

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.

• Participate in annual compliance and other job-related training.

• Comply with applicable bank regulations, Bank policies and procedures.

• Comply with Bank’s internal privacy and ethics standards.

Relationships and Contacts

Internal: Reports to Financial Center Manager / Multi-Site Manager; Frequent contact with Branch Team members to discuss sales products, services, policies, procedures and changes; Timely contact with team members from various levels of the bank

External: Frequent contact with current and potential customers regarding products and services; Representation of the Bank through community involvement and volunteerism

Education and Experience

• High School diploma or equivalent required; Associates or Bachelor’s degree preferred

• Previous banking or relevant work history and supervisory experience preferred

Skills and Competencies

• Sales experience and/or demonstrated aptitude and desire to succeed at business development activities

• Thorough knowledge of Bank products and services

• Excellent customer service skills

• Demonstrated verbal and written communication skills

• Ability to interact well with Team members and customers

• Good Supervisory and coaching skills

• Strong attention to detail and accuracy

• Basic computer skills

• Ability to multi-task and remain organized

• Ability to achieve sales goals through relationship-based selling techniques

• NMLS required

• Ability to use sound judgment when making decisions on behalf of the Bank

Working Conditions

Traditional office environment with no unusual work conditions; the branch office maintains six day a week operations (Monday – Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month. Ability to drive, with a valid driver’s license, to meet with customers outside of the office; Events may occasionally require work on evenings and weekends.

Penn community Bank is an equal opportunity employer.