All Accor

Global hotel management, franchising, loyalty program

Doorman

Hotel Guest ServicesUpdated on Nov 11

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

A high school diploma or equivalent is required.
Previous experience in hospitality, customer service, or a similar role in a hotel environment is preferred.
Strong communication and interpersonal skills are required, along with a professional appearance and the ability to provide courteous and efficient service to guests.
The candidate must be physically fit, able to stand for extended periods, and able to work flexible shifts.
Basic knowledge of hotel services, safety, and security procedures is required.

Greet all guests and visitors warmly upon arrival and departure, ensuring a positive first impression at all times.
Open and close doors for guests, assisting with entry and exit in a courteous and professional manner.
Assist guests with luggage and coordinate with the Bell Desk when required.
Provide information regarding hotel facilities, services, and directions to guests.
Ensure the entrance area is clean, organized, and presentable at all times.
Coordinate with Security and Front Office teams to ensure guest safety and smooth operations.
Assist in managing traffic flow at the entrance, including taxis and private vehicles.
Respond promptly to guest inquiries, requests, and complaints, and escalate when necessary.
Maintain awareness of daily events, VIP arrivals, and in-house activities.
Report any suspicious activity or safety concerns to Security immediately.
Ensure adherence to grooming standards and maintain a professional appearance at all times.
Provide support during busy periods and special events as required.
Pass all relevant information to the next shift to ensure continuity of service.

Doorman

Greets all guests and visitors warmly upon arrival and departure, ensuring a positive first impression at all times.
Opens and closes doors for guests, assisting with entry and exit in a courteous and professional manner.
Assists guests with luggage and coordinates with the Bell Desk when required.
Provides information regarding hotel facilities, services, and directions to guests.
Ensures the entrance area is clean, organized, and presentable at all times.
Coordinates with Security and Front Office teams to ensure guest safety and smooth operations.
Assists in managing traffic flow at the entrance, including taxis and private vehicles.
Responds promptly to guest inquiries, requests, and complaints, and escalates when necessary.
Maintains awareness of daily events, VIP arrivals, and in-house activities.
Reports any suspicious activity or safety concerns to Security immediately.
Ensures adherence to grooming standards and maintains a professional appearance at all times.
Provides support during busy periods and special events as required.
Passes all relevant information to the next shift to ensure continuity of service.

High school diploma or equivalent, with previous experience in hospitality, customer service, or a similar role in a hotel environment preferred.
Strong communication and interpersonal skills, with a professional appearance and the ability to provide courteous and efficient service to guests; additional language skills are an advantage.
Physically fit, able to stand for extended periods, work flexible shifts, and demonstrate basic knowledge of hotel services, safety, and security procedures.