Quality Assurance Specialist - QA/QC

Working at Freudenberg: We will wow your world!

Responsibilities:

• Maintain and continuously improve the Quality Management System (QMS) in compliance with ISO 9001, customer and regulatory requirements.
• Develop, review and maintain quality procedures, work instructions, standards and quality records.
• Plan and support internal audits, customer audits and certification audits, and drive corrective actions.
• Investigate quality issues, non-conformities and product deviations, and lead root cause analysis and CAPA activities.
• Manage customer complaints and product return investigations to ensure timely resolution and customer satisfaction.
• Support supplier/toller qualification, supplier/toller audits and supplier quality improvement programs .
• Monitor supplier and toller quality performance and follow-up corrective and preventive actions.
• Support customer quality reviews and provide quality-related technical support when required.
• Analyze quality data and KPIs to identify trends, risks and improvement opportunities.
• Participate in quality improvement and process optimization initiatives to enhance product quality and operational efficiency.
• Ensure compliance with EHS, regulatory and company requirements.
• Oversee quality control testing activities, review laboratory results and support product release decisions.

Qualifications:

• Bachelor's degree or above in Chemistry, Chemical Engineering, Materials Science, Quality Management or related fields.
• Minimum 5 years of experience in Quality Assurance, Quality Management Systems or related quality functions within specialty chemicals, manufacturing or automotive industries.
• Good knowledge of ISO 9001; experience with IATF 16949, ISO 14001 or ISO 45001 is an advantage.
• Experience in quality audits, customer complaint handling, CAPA and root cause analysis.
• Experience in supplier quality management and cross-functional quality improvement projects.
• Strong analytical thinking, problem-solving and communication skills.
• Ability to work independently and collaborate effectively across functions.
• Good command of spoken and written English. Quality-related certifications are a plus.

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Chem-Trend Chemicals (Shanghai) Co. Ltd.