Your future is bright at AGAT

AGAT Laboratories is seeking a Technical Client Services Specialist to join our Environmental Division in Calgary.

This is not a traditional customer service position – it is an opportunity for a technically minded, ambitious individual to become an important link between our clients and our laboratory operations. You will work directly with clients, understand their analytical needs, coordinate with our scientific and operational teams, solve problems and help ensure an exceptional client experience. We are looking for someone who wants to build a career—not simply fill a position. For this opportunity, we are seeking someone who can combine technical aptitude with exceptional people skills.

The Opportunity:
As a Technical Client Services Specialist, you will develop a strong understanding of environmental laboratory services while building relationships with clients and working closely with AGAT's laboratory professionals.

You will take ownership of the client experience from sample submission through analysis, reporting and final delivery. This position offers exposure to laboratory operations, technical services and client management and provides an opportunity to develop broader responsibilities as your knowledge and capabilities grow.

For an individual with initiative, strong communication skills and an interest in science, this can be the beginning of a rewarding long-term career with AGAT. Above all, you will help deliver AGAT's commitment to Service Beyond Analysis.

What you will be doing:

Serve as a primary point of contact and trusted resource for Environmental clients.
Build and maintain strong client relationships through face-to-face meetings, telephone conversations and ongoing communication.
Develop an understanding of each client's business, analytical requirements and expectations.
Act as the link between clients and AGAT's laboratory and operational teams.
Take ownership of client projects and help ensure commitments are met.
Monitor projects and work orders as they progress through the laboratory.
Proactively communicate project status, laboratory updates and potential turnaround-time delays.
Coordinate with laboratory and operational teams regarding client projects, technical questions and reanalysis requirements.
Communicate sample integrity concerns and work with clients and laboratory personnel toward appropriate solutions.
Ensure accurate and timely delivery of sample receipt notifications, certificates of analysis, reports, exports and invoices.
Identify opportunities to improve analytical packages, reporting formats and the overall client experience.
Maintain accurate client information and special instructions within AGAT's systems.
Participate in ongoing technical, client-service and professional development.

Who we are looking for:

A diploma or degree in Science, Environmental Science, Chemistry or a related discipline, or an equivalent combination of client-facing experience is preferred.
Minimum one to two years of laboratory or customer service experience.
Excellent verbal and written communication skills.
Confidence communicating directly with clients and technical professionals.
The ability to develop relationships and earn the trust of clients and colleagues.
Strong organizational and time-management skills.
Excellent attention to detail and a commitment to quality.
Initiative, curiosity and strong problem-solving ability.
The confidence to take ownership of an issue and follow it through to resolution.
The ability to work effectively in a fast-paced environment while managing competing priorities.
Strong computer skills, including Microsoft Office. Experience with Laboratory Information Management Systems (LIMS) or reporting systems is an asset.
A collaborative approach and genuine desire to learn and develop.

Who We Are:

AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.

We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.

Our Commitment to Community and Philanthropy:

At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.

Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.

Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.

Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.

Inclusion and Diversity:

AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.
Thank You for Your Interest:

We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.

About the company

AGAT Laboratories provides analytical testing services for environmental, industrial, and energy projects across a network of 40+ coast-to-coast laboratories. It helps clients by performing precise laboratory analyses using modern instruments and developing technologies, then delivering clear results through a dedicated project manager and expert scientific staff. The labs combine chemistry, biochemistry, microbiology, geology, engineering, and specialty analyses to support decision-making throughout a project’s life cycle. What sets AGAT apart is its nationwide reach and collaborative, service-oriented approach—“Service Beyond Analysis”—which partners with clients to understand needs and solve challenges rather than just run tests. The company’s goal is to generate accurate data that clients can trust to guide their choices, and to grow by welcoming new labs, clients, and scientific developments, sample by sample.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Calgary, Canada

Founded

1979

Get referred to AGAT Laboratories

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Simplify's Take

What believers are saying

August 26, 2026 report redesign improves client usability and repeatable workflow stickiness.
AGAT launched enhanced ECOC in May 2026, lowering friction for environmental sample submissions.
September 2026 leadership hires in growth, HR, and safety signal active expansion across divisions.

What critics are saying

Eurofins and Pace keep larger PFAS capacity, pressuring pricing and turnaround in 2026.
Arizona certification creates compliance exposure; any PFAS quality failure would damage the Tempe growth engine.
No public layoffs or funding transparency means internal stress could surface fast during contract losses.

What makes AGAT Laboratories unique

Tempe became Arizona's only local PFAS lab for EPA 533, 537.1, and 1633 in June 2026.
October 5, 2026 Carbon Management Hub targets Alberta CCS and CCUS project planning.
AGAT spans Canada, Arizona, and Newfoundland after Avalon acquisition closed December 31, 2024.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Sick Leave

Company News

Environment Journal

Oct 14th, 2026

AGAT Laboratories opens new environmental lab in Vancouver.

AGAT Laboratories opens new environmental lab in Vancouver. VANCOUVER, B.C. - AGAT Laboratories has opened a new Environmental Laboratory in Vancouver, B.C. AGAT Laboratories is expanding its network with the opening of a new environmental lab in Vancouver, B.C., strategically-placed to support industry growth on the West Coast. Marking a new milestone for AGAT, this laboratory joins Canada's largest privately-owned lab network to give clients greater access to analytical testing closer to where projects are taking place. "British Columbia is an important growth market for AGAT and for Canada," says Marissa Reckmann, CEO, AGAT Laboratories. "As investment in infrastructure, natural resources, and major projects continues across the province, having a local laboratory in Vancouver gives us greater capacity to support our clients and respond to the needs of a growing market." AGAT's Vancouver location will support the environmental sector along with B.C.'s industrial and mining industries. This facility joins other essential labs in Whitehorse, Yukon and Terrace, B.C. Together, the three labs support critical water testing where analysis is often required within 30 hours of collecting a sample. The new AGAT location is 3681 E 1st Ave., Vancouver, B.C. AGAT's Vancouver lab represents another step in ongoing investment in lab infrastructure across Canada as the company continues to expand capacity in key markets and support growing industries. The additional laboratory space provides greater flexibility to accommodate project timelines and client needs, with rush turnaround options available for select services. This new location reflects AGAT's continued investment in B.C. and brings its expertise, resources, and environmental analytical services closer to the clients and communities they serve.

AGAT Laboratories

Technical Client Service Specialist - Environmental Division

About the job