Senior Manager - Restaurant People Experience & Culture, International Markets

Department Overview

I’m responsible for… partnering with all IOM markets and the IDL segment to support design, build, deployment, and maximization of new Global Restaurant People Experience & Culture (RPE&C) initiatives by building relationships and influencing stakeholders to drive consistency of solutions across restaurant and corporate staff populations. This also includes surfacing ideas from the IOM markets & IDL segment to influence initiatives the Global RPE&C Team would develop. This role will collaborate with the Global RPE&C Team, IOM Chief People Officers and Leadership Teams, IOM People Strategy and Alignment Team, IOM People Experience Leads, IOM Local Experience Leads, IOM People Partners, and other key market cross-functional stakeholders to drive adoption of Restaurant People Experience & Culture strategies and ensure effective implementation of programs.

This role will accountable for owning and driving Global Restaurant People Experience & Culture initiatives within IOM markets.

This role will report into the Vice President of Restaurant People Experience & Culture and have a dotted line reporting relationship to the Senior Vice President, Chief People Officer, IOM Segment. This role will also join the IDL CPO standing meetings.

The ideal candidate will have deep expertise in stakeholder influence and management, significant experience deploying Corporate Staff and Restaurant Employee solutions and tools, a deep understanding of the McDonald’s restaurant context, strong executive presence and leadership alignment skills, and International Market Experience / Knowledge.

Duties

Partnering to Build and Deploy Solutions:

• Collaborate with Global Restaurant People Experience & Culture team to understand solution timeline, project plan, and outcomes to IOM Markets and IDL
• Partner closely with IOM Markets and IDL Segment to understand current state of People Experience & Culture to understand change impacts for IOM Markets; flag any significant changes and challenges to Global Restaurant People Experience Team
• Understand whether any roadmaps, project plans, and/or deliverables need to be localized to IOM segment needs
• Stay up-to-date on international industry trends and best practices to bring back to Global Restaurant People Experience & Culture Team
• Provide proactive IOM & IDL input to Global RPE&C Team strategies and solutions, guiding design and deployment
• In a transforming and changing environment, define clear roles and responsibilities across various stakeholders in the design deployment of solutions
• Define and collect metrics to understand effectiveness of current and future tools and solutions to inform roadmap
• Collaborate with IOM People Leadership team understand overall corporate and restaurant/franchisee sentiment to provide feedback/input on Global RPE&C Solutions and roadmaps
• Flag any timeline collisions or competing priorities across Global RPE&C Solutions and other IOM People-related, and non People-related initiatives
• Participate in or, as capacity allows, lead specific RPE&C initiatives that will be tested or deployed into IOM & IDL segments

Localize Global Deliverables:

• Work closely with Global RPE&C Team to understand what deliverables are needed for solution deployment
• Update any deliverables to reflect IOM localized needs
• Utilize IOM Market and leadership feedback to enhance deliverables
• Provide IOM Teams with templated deliverables that can be localized by market for any upcoming Leadership, Franchisee, or other stakeholder meetings

Other Duties:

• Participate in the Global RPE&C leadership team meetings, full team meetings, and – as needed - Project Teams meetings to ensure constant and cohesive two-way communication
• Attend IOM People Leadership, IOM People Experience Lead, and other various IOM People Team forums to share updates and listen in on other project updates
• Attend IDL People Leadership forums
• Identify when additional resources are needed to support deployment of RPE&C Solutions
• Flag and resource IOM Market, Legal, Tech, Data Privacy, etc. needs and decisions

Processes/Capabilities I Need to Know:

• • McDonald’s restaurant dynamics
  • Employee Experience and Engagement Strategy Experience
  • Frontline Experience & Retention Strategy Experience
  • Data Gathering and Analyzing Experience
  • Stakeholder Influence and Management
  • Communication Skills
  • Relationship Management
  • Executive Presence

Qualifications

• Experience in roles such as people strategy, general strategy, and/or consulting roles
• Experience in leading multiple workstreams and cross-functional team of SME’s to execute People strategies required
• Experience working with ambiguity to define clear scope based on discovery and analysis is required
• Experience and some familiarity of Market Legal requirements for corporate staff and frontline employees
• Bachelor's degree in HR or related field with an advanced degree preferred
• Experience with supporting a globally dispersed workforce
• Deep experience building strategies for frontline employees preferred
• Deep IOM Market expertise
• Comfort working with and presenting to executives
• Ability to successfully execute against multiple tasks and deadlines
• Ability to use disparate workforce datasets to help design and drive adoption of people programs
• Exceptional communication style with an ability to adapt approach to meet needs of audience
• Demonstrated ability to create relationships and influence partners
• Adept at forging a collaborative approach and aligning team members/resources to achieve outcomes
• Experience with developing and delivering group presentations
• Comfort with Word, PowerPoint and collaborative technologies; high Excel proficiency is required
• Comfort with Qualtrics, ServiceNow, and SAP Success Factors is preferred